Web Africa ADSL general feedback

I

Isengard

Senior Member
Joined
Jul 22, 2008
Messages
545
Yeah same here, tested backup Afrihost account and having the same issues. All local traffic is full speed, seems to be an international issue.
 
P

Pada

Executive Member
Joined
Feb 18, 2009
Messages
8,189
I'm also having packet loss from WebAfrica to the IS QuakeLive server:
Code: 
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                              Packets               Pings
 Host                                       Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. mikrotik.tuis.local                      0.0%   900    0.9   1.0   0.4   6.4   0.4
 2. 192.168.91.1                             0.0%   900    1.8   2.0   1.1   8.7   0.4
 3. 196-210-147-1.dynamic.isadsl.co.za       0.0%   900    9.6  10.3   8.5  82.4   2.9
 4. cdsl2-ctn-vl2276.ip.isnet.net            1.1%   900   10.6  12.3   9.9  64.5   2.9
 5. 196.35.115.136                           1.8%   900   10.9  12.7  10.1  85.8   5.2
 6. 168.209.6.12                             1.6%   900   10.7  13.0  10.5  81.9   4.5
 7. 168.209.100.101                          1.8%   899   29.7  30.4  28.0  97.8   3.7
 8. 168.209.0.186                            1.2%   899   32.3  31.0  27.9 116.5   5.8
 9. quake.isgaming.co.za                     1.7%   899   28.8  30.8  27.9 109.4   5.5
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
Morning Guys,

There was an issue affecting connectivity (increased latency) in the Southern Area last night which has since been resolved.

Apologies for the inconvenience and drop me a PM if you still having problems so I can alert our team :)
 
LazyLion

LazyLion

King of de Jungle
Joined
Mar 17, 2005
Messages
105,603
Our power went out for four hours... when it came back WebAfrica is no longer working. My Afrihost account works... but no WA in Joburg (Jeppestown).
 
D

DeathStrike

Expert Member
Joined
Jan 12, 2009
Messages
2,390
Vox web Africa and afrihost all dead. I think eishkom has struck some main router in the area that is not allowing internet traffic through it.
 
K

kamikazi

Well-Known Member
Joined
Jun 1, 2011
Messages
271
Hope somebody might assist. I'm keen to sign up for a Web Africa account after getting vastly improved speeds on the test account.

Questions:
1) Are the test account representative of the speeds I can expect with WA? I've seen some user complaints that the test accounts perform better than the subscriptions.

2) What are the differences between Capped Home Pro and the Business Capped Pro?

Most of our business is done from home, so I'd prefer the speeds to be great during the day, but at the same time we often do video on demand streaming in the evenings which requires a good constant connecting without shaping. The Business accounts are prioritised during the day time hours, so does that mean one gets a reduced service during the evening which will mess about with the streaming? Is Home Capped Pro in this instance a better option for VOD?

I've checked the protocol priority chart on WA's FAQ, but its not always clear when things get shaped and what gets shaped.
 
Last edited:
Chevron

Chevron

Serial breaker of phones
Joined
Oct 2, 2007
Messages
25,900
kamikazi said:
Hope somebody might assist. I'm keen to sign up for a Web Africa account after getting vastly improved speeds on the test account.

Questions:
1) Are the test account representative of the speeds I can expect with WA? I've seen some user complaints that the test accounts perform better than the subscriptions.

2) What are the differences between Capped Home Pro and the Business Capped Pro?

Most of our business is done from home, so I'd prefer the speeds to be great during the day, but at the same time we often do video on demand streaming in the evenings which requires a good constant connecting without shaping. The Business accounts are prioritised during the day time hours, so does that mean one gets a reduced service during the evening which will mess about with the streaming? Is Home Capped Pro in this instance a better option for VOD?

I've checked the protocol priority chart on WA's FAQ, but its not always clear when things get shaped and what gets shaped.
Click to expand...

1. The test account performs exactly the same the home capped account.

2. Business capped has less p2p shaping during the day.

If the test account worked for you, then Home Capped will be fine.
 
B

Bursty-dude

Expert Member
Joined
Apr 28, 2011
Messages
1,289
Thanks for the double data from midnight to 6am thing for capped accounts, but considering the lovely blackouts thanks to Eishkom, storms on a nightly basis (PC and router switched off, etc) and such, can you please make the data available for anytime use?

Wishful thinking, I know...
 
K

kamikazi

Well-Known Member
Joined
Jun 1, 2011
Messages
271
Chevron said:
1. The test account performs exactly the same the home capped account.

2. Business capped has less p2p shaping during the day.

If the test account worked for you, then Home Capped will be fine.
Click to expand...

Thanks for the response!
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
Hi Guys,

We have posted a status page alert around the intermittent connectivity for some customers after load-shedding. The issues is at an exchange level where the exchange sites are running on standby power and some cabinets being down due to battery capacity.

The unfortunate thing is that we can do nothing about it and have to wait for Telkom to fix. We will update everyone via the status page as we get more info around this issue.
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
kamikazi said:
Hope somebody might assist. I'm keen to sign up for a Web Africa account after getting vastly improved speeds on the test account.

Questions:
1) Are the test account representative of the speeds I can expect with WA? I've seen some user complaints that the test accounts perform better than the subscriptions.

2) What are the differences between Capped Home Pro and the Business Capped Pro?

Most of our business is done from home, so I'd prefer the speeds to be great during the day, but at the same time we often do video on demand streaming in the evenings which requires a good constant connecting without shaping. The Business accounts are prioritised during the day time hours, so does that mean one gets a reduced service during the evening which will mess about with the streaming? Is Home Capped Pro in this instance a better option for VOD?

I've checked the protocol priority chart on WA's FAQ, but its not always clear when things get shaped and what gets shaped.
Click to expand...

Hi Kamikazi,

The 2gb free account will perform exactly like any Home Capped account would so if you are going with Business you will have an overall better experience as all protocols are on a higher priority. Also P2P and NNTP traffic will not be affected during business hours as much as it would have been on a Home account.

If you opt to go Home Pro then you will be moving onto a higher bandwidth profile than the normal Home account and this is the same if you go Business Pro. So the higher your on our bandwidth profiles the less prioritisation rules apply to your account.

I would recommend starting with the Home Capped and if you require more performance then you can upgrade to the Business accounts as this is immediate.
 
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