Web Africa ADSL general feedback

[AdrianH]

@WebAfrica Helper

Wow, your LiveChat support is pathetic. Where did you train your staff, Telkom?

 

[WebAfrica Helper]

@WebAfrica Helper

Wow, your LiveChat support is pathetic. Where did you train your staff, Telkom?

Hi AdrianH,

Apologies for the poor service via our live chat. Did you manage to get proper assistance if not PM me your account details and a description of the issue and I will get our team to assist.

 

[AdrianH]

Hi AdrianH,

Apologies for the poor service via our live chat. Did you manage to get proper assistance if not PM me your account details and a description of the issue and I will get our team to assist.

PM sent

 

[AdrianH]

Hi AdrianH,

Apologies for the poor service via our live chat. Did you manage to get proper assistance if not PM me your account details and a description of the issue and I will get our team to assist.

Thanks for nothing

 

[Foxhound5366]

Wow, it never ceases to amaze me how two people's impressions of a company will vary so vastly purely based on their personal experience of its services at a specific moment.

I just came on here to say how impressed I've been with WebAfrica. After yet another evening of streaming was ruined by buffering I decided to jump the Telkom ship, and fired off my first e-mail to WebAfrica at 22:00 last night. At midnight (midnight!) I had a friendly reply with answers to my questions. Throughout the course of today I dealt with about five different WebAfrica team members who all took turns answering my questions, and seamlessly picked up my case and moved it along professionally (with full sentences and properly answering all questions).

Now the proof is in the pudding of course (that'll be in a month after Telkom gets its talons out of me), but like I just said to my wife ... I've had more communication from WebAfrica in less than 24 hours than I've had from Telkom in five months. Plus it's cool that I can log into WebAfrica's customer zone already and see the status of my order, compared to just hoping and praying with Telkom.

Thanks WebAfrica team. Initial impressions: very good Now just get me that fast connection and we'll be friends for life

 

[DeathStrike]

With you coming from telkom I can imagine that you would be very impressed. I must admit web Africa are very good. I don't think anybody is worse then telkom.

Welcome to the web Africa party.

 

[Fancy-Pants]

@WebAfricaHelper: For the past couple nights I've been experiencing very high ping. Pingtest shows ~250ms to the Cape Town server.

 

[Foxhound5366]

Welcome to the web Africa party.

WHOOOOOOOOO ... where are the finger snacks, Holmes?

 

[Markd]

is anyone experiencing high latency to european servers? Ive had this issue the last couple of days and it's quite annoying. Trying to work out if this is WA related, or a line issue or something.

 

[Keigo]

is anyone experiencing high latency to european servers? Ive had this issue the last couple of days and it's quite annoying. Trying to work out if this is WA related, or a line issue or something.

my guess is eskom/telkom related, I do get slow speed using different isp at different locations.

 

[sand_man]

My line is dead. Authenticates but no throughput. Definitely something up. Other than the last week or so it's been rock solid!! Capped 10mb account.

 

[deathburst]

Hi, I'm considering moving from AH 4mb home uncapped which prices around R700 (R397.00 for data and R300 for line which is still at telkom) to the WA business capped account 300 GB(60 GB anytime + 240 after hours) but on 10mb line for R689.00.
I did the math and I average around 104.114 GB/month on downloads including uploads. This seems like a good idea since I usually download when I go to sleep, but will the 60GB per month be enough for daytime youtube + gaming etc. and still torrent and download in the given time.

 

[wingnut771]

Hi, I'm considering moving from AH 4mb home uncapped which prices around R700 (R397.00 for data and R300 for line which is still at telkom) to the WA business capped account 300 GB(60 GB anytime + 240 after hours) but on 10mb line for R689.00.
I did the math and I average around 104.114 GB/month on downloads including uploads. This seems like a good idea since I usually download when I go to sleep, but will the 60GB per month be enough for daytime youtube + gaming etc. and still torrent and download in the given time.

It will be night and day, but then you're comparing apples and pears.

 

[deathburst]

I'm just worried that 2gb per day might not be enough to hold a month for usage between *when I wake up* until midnight.

 

[wingnut771]

I'm just worried that 2gb per day might not be enough to hold a month for usage between *when I wake up* until midnight.

The price you pay for capped.

 

[AthenianOwl]

DEAD SLOW! What a bloody joke!

 

[bgotapen]

So at exactly 7am this morning my internet went from the usual ok to basically DEAD.

Since 10am it has sligtly improved with youtube working again... but local latencies are unstable from30 - 100ms

WHat is wrong? It is 100% not the exchange or line... as afrihost tests fine and the guest telkom account...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 45 | 45 | 0 | 0 | 4 | 0 |
| 196-210-154-129.dynamic.isadsl.co.za - 0 | 45 | 45 | 11 | 15 | 24 | 11 |
| 196.38.73.113 - 0 | 45 | 45 | 21 | 52 | 102 | 102 |
| cdsl2-rba-vl150.ip.isnet.net - 0 | 45 | 45 | 18 | 27 | 68 | 34 |
| core1b-pkl-te0-0-0-0.ip.isnet.net - 0 | 45 | 45 | 20 | 53 | 103 | 103 |
| 168.209.1.179 - 0 | 45 | 45 | 21 | 34 | 102 | 32 |
| 72.14.205.16 - 0 | 45 | 45 | 23 | 35 | 70 | 39 |
| 72.14.239.129 - 0 | 45 | 45 | 26 | 35 | 72 | 37 |
| jnb01s08-in-f14.1e100.net - 0 | 45 | 45 | 18 | 24 | 36 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


1 gig free account seem to work fine too

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 17 | 17 | 0 | 0 | 2 | 0 |
| 196-210-154-129.dynamic.isadsl.co.za - 0 | 17 | 17 | 14 | 20 | 25 | 19 |
| cdsl1-rba-vl2153.ip.isnet.net - 0 | 17 | 17 | 17 | 22 | 25 | 23 |
| cdsl1-rba-vl150.ip.isnet.net - 0 | 17 | 17 | 23 | 29 | 33 | 28 |
| core1b-pkl-te0-0-0-0.ip.isnet.net - 0 | 17 | 17 | 27 | 30 | 36 | 28 |
| 196.26.0.130 - 0 | 17 | 17 | 18 | 29 | 98 | 20 |
| 72.14.205.16 - 0 | 17 | 17 | 18 | 22 | 35 | 24 |
| 72.14.239.129 - 0 | 17 | 17 | 20 | 25 | 35 | 20 |
| jnb01s08-in-f14.1e100.net - 0 | 17 | 17 | 18 | 21 | 37 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[WebAfrica Helper]

Wow, it never ceases to amaze me how two people's impressions of a company will vary so vastly purely based on their personal experience of its services at a specific moment.

I just came on here to say how impressed I've been with WebAfrica. After yet another evening of streaming was ruined by buffering I decided to jump the Telkom ship, and fired off my first e-mail to WebAfrica at 22:00 last night. At midnight (midnight!) I had a friendly reply with answers to my questions. Throughout the course of today I dealt with about five different WebAfrica team members who all took turns answering my questions, and seamlessly picked up my case and moved it along professionally (with full sentences and properly answering all questions).

Now the proof is in the pudding of course (that'll be in a month after Telkom gets its talons out of me), but like I just said to my wife ... I've had more communication from WebAfrica in less than 24 hours than I've had from Telkom in five months. Plus it's cool that I can log into WebAfrica's customer zone already and see the status of my order, compared to just hoping and praying with Telkom.

Thanks WebAfrica team. Initial impressions: very good Now just get me that fast connection and we'll be friends for life

Thanks for the amazing feedback Foxhound5366 Really gald to have you with us. Drop me a PM if you need any assistance one your account.

With you coming from telkom I can imagine that you would be very impressed. I must admit web Africa are very good. I don't think anybody is worse then telkom.

Welcome to the web Africa party.

Thanks DeathStrike

 

[WebAfrica Helper]

@WebAfricaHelper: For the past couple nights I've been experiencing very high ping. Pingtest shows ~250ms to the Cape Town server.

is anyone experiencing high latency to european servers? Ive had this issue the last couple of days and it's quite annoying. Trying to work out if this is WA related, or a line issue or something.

Guys if you still having issues PM me your account details & I will get our team to assist.

 

[WebAfrica Helper]

Hi, I'm considering moving from AH 4mb home uncapped which prices around R700 (R397.00 for data and R300 for line which is still at telkom) to the WA business capped account 300 GB(60 GB anytime + 240 after hours) but on 10mb line for R689.00.
I did the math and I average around 104.114 GB/month on downloads including uploads. This seems like a good idea since I usually download when I go to sleep, but will the 60GB per month be enough for daytime youtube + gaming etc. and still torrent and download in the given time.

Hi deathburst,

Happy to hear that you considering to join.

When are you going to be using the account mostly i.e: 06h00-17h00 or 17h00-00h00? If you using it mostly after 17h00 then I would recommend a Home capped account and you can get a 450gb package (90+360gb) with a 10mbs line for R699 and you can upgrade immediately if the package is too small.