Web Africa ADSL general feedback

[sybertiger]

how are your internet today?

7mb line
10mb account
5stars

360p=buffer mainia


going on for a lone time 1week plus,but gave it time to fix itself,but seems like it didnt happen


almost a year with WA,prob almost time to move,

for the past few years i am only a year with a ISP

2012-mweb
2013-openweb/afrihost
2014-afrihost/webafrica
2015-webafrica/???

 

[WebAfrica Helper]

Sent you a PM, the account just turned slow again right after 20:30.

PM received and will provide feedback shortly

 

[Bursty-dude]

Still no luck at getting a single person from Telkom to contact me regarding "fixing" the line or getting the line moved to an MSAN that is closer to our property.

Do your support people only work one day a week? Certainly seems like it as I have had zero feedback for over a week now.
Yes, I was away from the 8th to the 15th, and support knew this, but this is getting worse than iBurst and Afrihost combined.

 

[faniebraai]

Yay! I'm on two stars. I can browse. Woohoo!

Usenet download don't even start... getting timeouts. WebAfrica obviously blocking my access to the news search provider. What's the bet 5PM it grabs the nzb and starts downloading.

 

[Psycho9]

And so we hit day nine, and the latency is still above 400 ms to all local :/

EDIT: And seemingly 800+ ms ping to the SA dota 2 server.........

 

[sybertiger]

things still bad

AH works fine

 

[requiem]

It seems AH took over WA.

WA claim software updates are causing the **** performance.


I am on business capped - and the connection is worse than dialup

 

[Bursty-dude]

WA claim software updates are causing the **** performance.

Complete and utter lies.

 

[bgotapen]

Hi Guys,

We have updated our status page with info around the slow speeds and latency issues. Things should have improved and will continue to do so throughout the week.

I am getting pretty damn sick of this... priority meduim?

Really?

not to mention that you just wasted my and telkoms time BY BLAMING MY EXCHANGE AND TELLING ME TO LOG A FAULT. this AFTER you posted this message your support SUCKS.

I now need to phone the technicial hovering over my line trying to figure out why i have 1/2 speed and 100ms extra latency and tell him WHOOPS WA's fault please don't charge me R500.

Edit: I have to add I am not paying for business uncapped so that when an apple update or whatever comes out my internet grinds to a halt. Throttle that update to 1KB/s?

So after your support became aware that the network were at fault the guy that called me and told me my account tested fine.. even though it wasn't on my side.. was he aware that the network was constrained?

was he just lying to get me off your back and on to telkoms?

was he just not informed about it?

why would my account be "fine" on his side and not one mine?

I bought business uncapped to have my gaming and streaming prioritised and if you can not deliver this and rather give my paid for bandwith to apple users then consider this notice. I don't have the time anymore to deal with isp's and their bs. I will be informing telkom of WA's conduct on this and have them review what has happened no question your overburdening their systems with false faults.

 

[Bursty-dude]

Afrihost tried the "software updates" lie (yes, a blatant lie to their customers) and it backfired horribly in their faces, just saying.

 

[DeathStrike]

They probably running low on IPC just like afrihost was back then.

 

[Bursty-dude]

They probably running low on IPC just like afrihost was back then.

This.

 

[Bursty-dude]

Pretoria:


Jhb:Telkom SAIX server does not even connect even though it has a ping of 18ms...
Cape Town: same thing
London: yeah, right...


And this is after having a whole day with speeds above 5Mb, until 6PM hit and it all went south as usual.

Beyond pathetic. Beyond frustrating. Beyond being patient.

 

[ajules]

View attachment 200576

Pretoria:
View attachment 200578

Jhb:Telkom SAIX server does not even connect even though it has a ping of 18ms...
Cape Town: same thing
London: yeah, right...


And this is after having a whole day with speeds above 5Mb, until 6PM hit and it all went south as usual.

Beyond pathetic. Beyond frustrating. Beyond being patient.

Your router stats and strange sync speed clearly show there is something wrong with your line.Suggest you take this up with Telkom rather than complaining about your ISP.

 

[Foxhound5366]

Oh gosh, I'm happy to say my line-switch to WebAfrica happened last week, and today my line was upgraded to 10Mbps. It all works BEAUTIFULLY A download flew. Speed test is better than expected (8.6Mbps down / 0.8 Mbps up), and the sync speed is correct.

Here's to a long and happy relationship, WebAfrica!

 

[Bursty-dude]

Your router stats and strange sync speed clearly show there is something wrong with your line.Suggest you take this up with Telkom rather than complaining about your ISP.

Yes, there is something wrong with the line. You try get Hellscum techs to fix it. I have been trying for 5+ years already.
And this happens every day for the last month, speeds are fine during the day at 5-7Mb, then after 6PM it literally drops dead.

And I am paying Webafrica to manage the line, so it it their responsibility to take it up with Telkom.
I have had my fun and games with that company in the past, thanks very much.

 

[WebAfrica Helper]

Still no luck at getting a single person from Telkom to contact me regarding "fixing" the line or getting the line moved to an MSAN that is closer to our property.

Do your support people only work one day a week? Certainly seems like it as I have had zero feedback for over a week now.
Yes, I was away from the 8th to the 15th, and support knew this, but this is getting worse than iBurst and Afrihost combined.

View attachment 200576

Pretoria:
View attachment 200578

Jhb:Telkom SAIX server does not even connect even though it has a ping of 18ms...
Cape Town: same thing
London: yeah, right...


And this is after having a whole day with speeds above 5Mb, until 6PM hit and it all went south as usual.

Beyond pathetic. Beyond frustrating. Beyond being patient.

Hi Bursty-dude,

Not sure why our team has not follow up on your issue but its not acceptable. Really sorry for that and I have sent this onto them and they will be following up with you first thing in the morning.

Yay! I'm on two stars. I can browse. Woohoo!

Usenet download don't even start... getting timeouts. WebAfrica obviously blocking my access to the news search provider. What's the bet 5PM it grabs the nzb and starts downloading.

NNTP traffic will be deprioritsed during business hours especially now with the current network load.

And so we hit day nine, and the latency is still above 400 ms to all local :/

EDIT: And seemingly 800+ ms ping to the SA dota 2 server.........

Hi Psycho9,

I know the latency issue is extremely frustrating but as per the feedback from our team we are waiting on Telkom to send out a tech to check your line and exchange. Our team have your task open and I will follow up them to ensure they get back to you.

 

[WebAfrica Helper]

Hi,

We know that this network issues are impacting all our customers in a bad way but I can assure you we are doing our best to get things back to normal as soon as possible. There has been another major update released today but we are working with our network team to make a few changes to minimise the impact these updates are having and we hope to have the changes implemented soon.

We will be updating our status page continuously as soon as we get more information.

 

[WebAfrica Helper]

I am getting pretty damn sick of this... priority meduim?

Really?

not to mention that you just wasted my and telkoms time BY BLAMING MY EXCHANGE AND TELLING ME TO LOG A FAULT. this AFTER you posted this message your support SUCKS.

I now need to phone the technicial hovering over my line trying to figure out why i have 1/2 speed and 100ms extra latency and tell him WHOOPS WA's fault please don't charge me R500.

Edit: I have to add I am not paying for business uncapped so that when an apple update or whatever comes out my internet grinds to a halt. Throttle that update to 1KB/s?

So after your support became aware that the network were at fault the guy that called me and told me my account tested fine.. even though it wasn't on my side.. was he aware that the network was constrained?

was he just lying to get me off your back and on to telkoms?

was he just not informed about it?

why would my account be "fine" on his side and not one mine?

I bought business uncapped to have my gaming and streaming prioritised and if you can not deliver this and rather give my paid for bandwith to apple users then consider this notice. I don't have the time anymore to deal with isp's and their bs. I will be informing telkom of WA's conduct on this and have them review what has happened no question your overburdening their systems with false faults.

Hi bgotapen,

When did you speak to the agent? If this was after our status page update then I need to investigate this as he should have known about the issue.

Really sorry for the way your issue was handled and if you can PM the agents name and details of the call (time and date) I can take this further.

 

[WebAfrica Helper]

Oh gosh, I'm happy to say my line-switch to WebAfrica happened last week, and today my line was upgraded to 10Mbps. It all works BEAUTIFULLY A download flew. Speed test is better than expected (8.6Mbps down / 0.8 Mbps up), and the sync speed is correct.

Here's to a long and happy relationship, WebAfrica!

Welcome Foxhound5366 We're really happy to have you with us.

Drop me a PM if there is anything I can help with on your account.