Web Africa ADSL general feedback

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Psycho9

Active Member
Joined
May 21, 2012
Messages
60
WTF...



Have a 2 mbps line, and yet this...

based on WA's Line management thing, it's still syncing at 2 mbps. O.O

EDIT : did another speedtest just to make sure, and it's even worse...



EDIT 2 : strangely enough, just started an update on steam to check if it's also just as bad, still updating at full speed... (~200 KBps)
 
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DemonicBunnee

Active Member
Joined
Jul 2, 2007
Messages
51
This is why I am leaving Web Africa.

Hi

Thank you for your response.

Please do see below feedback from our upstream provider;

" The acceptable latency for international addresses is 400ms – the below is within this range.

I see that in your trace the path through webafrica is 6 hops less than that of Afrihost, - with the shorter path taken, even though the latency might be higher the turnaround time is less.

I have checked the account, it is not limited on our end in anyway. "

Please advise.

Thanking you kindly.

Kind Regards,
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faniebraai

faniebraai

RIP
Joined
Dec 7, 2010
Messages
78,906
Psycho9 said:
WTF...

EDIT 2 : strangely enough, just started an update on steam to check if it's also just as bad, still updating at full speed... (~200 KBps)
Click to expand...

What's your STAR rating. I'm still sitting on 1-star. Don't think I'll be getting out of that rating with sitting at over 200gb only after 10 days :(

Anyway, during the day my browsing is horrendous. Like unbrowsable bad. Surely browsing shouldn't be affected this much? On a 10mb uncapped line.
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
Hi Guys,

We have updated our status page with info around the slow speeds and latency issues. Things should have improved and will continue to do so throughout the week.
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
Manemarak said:
@wa

How is the new ASSIA system from telkom working out for you guys?
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It has taken a lot of our rights away to manage our customers lines from our end and we have to contact Telkom to do line or speed upgrades which just makes everything that much longer. Only thing we can do now is reset your port which is not ideal.
 
Thor

Thor

Honorary Master
Joined
Jun 5, 2014
Messages
44,236
Cant wait till other ISPs follows or Join up with cybersmart and lay there own cables/fiber
 
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Psycho9

Active Member
Joined
May 21, 2012
Messages
60
And so we hit day 8, at least the latency is jumping between 250 - 500 ms to all local now, instead of just being a constant 600+ ms
 
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Psycho9

Active Member
Joined
May 21, 2012
Messages
60
faniedry said:
What's your STAR rating. I'm still sitting on 1-star. Don't think I'll be getting out of that rating with sitting at over 200gb only after 10 days :(

Anyway, during the day my browsing is horrendous. Like unbrowsable bad. Surely browsing shouldn't be affected this much? On a 10mb uncapped line.
Click to expand...

I'm on a 3 star rating on my 2 mbps, but yeah, during the day browsing doesn't exist.

And now I have 1k+ ms to EU. :/
 
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AthenianOwl

Executive Member
Joined
Feb 9, 2009
Messages
8,897
WebAfrica Helper said:
Hi Guys,

We have updated our status page with info around the slow speeds and latency issues. Things should have improved and will continue to do so throughout the week.
Click to expand...

Software updates??? Why am I paying R400 p/m for my WA Business Uncapped account.
WA Business Uncapped account.
Business Uncapped account.
Business

Can't believe that I fell for it. Your fancy ass website's deceiving as fuk.
 
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sybertiger

Expert Member
Joined
Apr 25, 2012
Messages
2,380
whole week have been slow,even this weekend

any update on this?

im starting to get fedup with this
 
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AthenianOwl

Executive Member
Joined
Feb 9, 2009
Messages
8,897
sybertiger said:
whole week have been slow,even this weekend

any update on this?

im starting to get fedup with this
Click to expand...

I'm starting to doubt that they actually care enough to fix their broken network. It's been more than a week now. The support team is nonexistent. I sent them a couple of tickets. Nothing came out of it.
 
WebAfrica Helper

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,175
Psycho9 said:
And so we hit day 8, at least the latency is jumping between 250 - 500 ms to all local now, instead of just being a constant 600+ ms
Click to expand...

I am following up with our ADSL team now on your fault. We will be touch with you during the day.
 
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