Web Africa ADSL general feedback

sybertiger · Mar 11, 2015

GaskooN said:
Where do you see star ratings? I just get the green block "great experience"

thats when u got a business account
they work in

red,orange,green

the home accounts have a star rating system
1-5stars

RunningFromFat · Mar 11, 2015

getting full speeds again

edit: not quite , about half speed now

thanks sybertiger

bgotapen · Mar 11, 2015

I have to say cancelation is getting quite easy for me considering that live chat is offline... phones are not answered and when you type in a question in that little popup window and click send it just hangs and gives me this

Uncaught Exception
Connection could not be established with host 127.0.0.1 [Connection timed out #110] in ./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/StreamBuffer.php:259
Copy to clipboard:
Uncaught Exception Connection could not be established with host 127.0.0.1 [Connection timed out #110] in ./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/StreamBuffer.php:259 ================================================================================================================================= #0 ./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/StreamBuffer.php(64): SwiftMailer_Transport_StreamBuffer->_establishSocketConnection() #1 ./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/AbstractSmtpTransport.php(115): SwiftMailer_Transport_StreamBuffer->initialize(Array) #2 ./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Mailer.php(80): SwiftMailer_Transport_AbstractSmtpTransport->start() #3 ./__swift/library/Mail/class.SWIFT_Mail.php(529): SwiftMailer_Mailer->send(Object(SwiftMailer_Message)) #4 ./__apps/tickets/library/Ticket/class.SWIFT_TicketEmailDispatch.php(1154): SWIFT_Mail->SendMail(false, 0) #5 ./__apps/tickets/library/Ticket/class.SWIFT_TicketEmailDispatch.php(460): SWIFT_TicketEmailDispatch->Dispatch(2, '<!DOCTYPE html ...', 'Chris,??Thank y...', 'Web Africa', 'support@webafri...', 'gemdealscm@gmai...', '', Array, Array, '', '') #6 ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php(4730): SWIFT_TicketEmailDispatch->DispatchAutoresponder('', Array) #7 ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php(788): SWIFT_Ticket->DispatchAutoresponder() #8 ./__apps/livechat/models/Message/class.SWIFT_Message.php(129): SWIFT_Ticket::Create('Slow speeds', 'Chris', 'gemdealscm@gmai...', 'HI,????Can I ge...', 0, '4', '1', '1', '49', '380617', 0, 1, 2, 1, '', 0, true) #9 ./__apps/livechat/visitor/class.Controller_Chat.php(1371): SWIFT_Message::Create('Chris', 'gemdealscm@gmai...', 'Slow speeds', '72', 'HI,????Can I ge...', '1') #10 [internal function]: Controller_Chat->MessageSubmit(Array) #11 ./__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array) #12 ./__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router), false) #13 ./__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router)) #14 ./__swift/library/class.SWIFT.php(16): SWIFT->Initialize() #15 ./__swift/swift.php(16): SWIFT::GetInstance() #16 ./visitor/index.php(29): require_once('....') #17 {main}

antoinevg · Mar 11, 2015

Business uncapped user here, down to 0.5Mbps on a 4Mbps line since last night.

This happens every couple of weeks, followed by having half my working day wasted convincing WA support that the problem is on their side, after which they fix whatever they did to my account and then two weeks later having to go through the same farce again.

Gatvol.

maumau · Mar 11, 2015

Hi WA if your support teams are off saturday and sunday please tell me if they're on duty now - wednesday 17:15?

Wondering if anybody else has managed to grt through today?

antoinevg · Mar 11, 2015

maumau said:
Hi WA if your support teams are off saturday and sunday please tell me if they're on duty now - wednesday 17:15?

Wondering if anybody else has managed to grt through today?

Still waiting for a reply on the support ticket I filed this morning at 11h00.

Less than impressed.

Even if the network problems of the last 24 hours are outside of their control they still have a responsibility to communicate this information.

Incredibly unprofessional WA!

ShiiZZo · Mar 11, 2015

ghostR said:
Try connecting to telkom guest account - u: guest@telkomadsl p: guest

Then go to saix.net and run a speedtest on there, see if the speeds are any better.

I tried this but saix.net would not load...

My speeds are not much better than yesterday.

WebAfrica Helper · Mar 12, 2015

Psycho9 said:
So, the high latency streak continues, except there seems to be a pattern appearing. Today, at ~4:45 pm, the latency shot through the roof, averaging at 700 ms for an hour before dropping to 400 ms to all local servers. Yesterday's problems also started late in the afternoon, I just did not check the time so I can't be sure of when exactly. But it's still strange that the latency, which was fine for most of the day, suddenly shot up to such a high value just a quarter of an hour before 5 pm.

Hi Psycho9,

Your issue is definitely relating to your exchange. Is your line with us? If so PM me your account details so I can get our team to report the issue.

ShiiZZo said:
4mbps uncapped account as of 8:28pm.

View attachment 198150

Called support line and was on hold for a few minutes before I gave up.

Hi ShiiZZo,

Have you managed to get hold of our support team to assist with this? If not PM your details and I will escalate.

axisK said:
Horrible speeds on my Webafrica uncapped account.

Uncapped:
View attachment 198160

Tested on a WebAfrica Capped account:
View attachment 198162

axisK said:
5 Star

Hi axisK,

Please PM me your account details and I will ask our team to assist.

sybertiger said:
same here axisk

im useing AH atm and all is good

Hi sybertiger,

Are you still experiencing speed issues?

WebAfrica Helper · Mar 12, 2015

Convex said:
Slow again , getting bout 100kb/s on 4 meg capped.

Edit: 1:20am, its dead.....

Hi Convex,

I have asked our team to investigate and provide you with feedback.

WebAfrica Helper · Mar 12, 2015

faniedry said:
Obviously. But when you say BAD. What kind of speeds can I expect for what services during which times? Needs some specifics if you've got them.

If you're on a 1 star you will experience a deprioritisation across all protocols even after hours. We cannot say exactly how much you will be affected due to the way the star rating system is setup.

How much data do you consume on a monthly basis?

WebAfrica Helper · Mar 12, 2015

Hi Guys,

If anyone is experiencing slow speeds could you please PM me so I can take it up with our team.

WebAfrica Helper · Mar 12, 2015

maumau said:
Hi WA if your support teams are off saturday and sunday please tell me if they're on duty now - wednesday 17:15?

Wondering if anybody else has managed to grt through today?

Hi maumau,

Our team were extremely busy yesterday due to a spike in calls. Has our team managed to assist?

AthenianOwl · Mar 12, 2015

WebAfrica Helper said:
Hi Guys,

If anyone is experiencing slow speeds could you please PM me so I can take it up with our team.

Good morning!

I've been experiencing terrible speeds since last night

will pm you my account details

Your assistance will be enormously appreciated.

axisK · Mar 12, 2015

WebAfrica Helper said:
Hi Psycho9,
Hi axisK,

Please PM me your account details and I will ask our team to assist.

It wasn't happening last night but I'll PM you if it does happen again.

Convex · Mar 12, 2015

WebAfrica Helper said:
Hi Convex,

I have asked our team to investigate and provide you with feedback.

Thank you

AthenianOwl · Mar 12, 2015

It takes forever to download any app from Google Play store on my WA Business Uncapped account

AthenianOwl · Mar 12, 2015

I was able to download a couple of apps at full line speed when I switched to my another WA Capped account. So my line's not faulty.

frobbertze2 · Mar 12, 2015

WebAfrica, can you please try to sort out your support, by at least trying to give someone info that you guys are too busy and give an eta when the can be assisted. Sitting in online chat for more than half an hour now without any real response.

Convex · Mar 12, 2015

To EU, Home capped acc.

To Cape Town, Home capped acc.

Using Afrihost Free 1 Gig to same EU server.

What is going on ? , Speeds non existent from 12am to 6am. Now my ping has doubled to EU on WA capped account.

Psycho9 · Mar 12, 2015

And the fourth day of high latency after 4 pm is here it seems :/

Web Africa ADSL general feedback

Expert Member

Expert Member

Expert Member

Active Member

Honorary Master

Active Member

Well-Known Member

Web Africa representative

Web Africa representative

Web Africa representative

Web Africa representative

Web Africa representative

Executive Member

Active Member

Senior Member

Executive Member

Executive Member

Well-Known Member

Senior Member

Active Member