Yes it is. Down again this morning unfortunately
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Web Africa ADSL general feedback
- Thread starter Fulton17
- Start date
Yes it is. Down again this morning unfortunately
http://www.speedtest.net/result/1564611066.png
A terrible result with the worst latency I have known on this line. My weekend has been very frustrating with slow page loads; DL+ was not running properly this morning and I think has not worked at capacity for me for ages; brief time outs which were a hassle with streaming radio.
On top of that Jeff promised to have my line looked into last Tuesday and give feedback; On Thursday I followed up again and was promised immediate feedback that as yet has not materialised into anything on my side.
If I did not have one of those special complete packages, I would sure be looking around
A terrible result with the worst latency I have known on this line. My weekend has been very frustrating with slow page loads; DL+ was not running properly this morning and I think has not worked at capacity for me for ages; brief time outs which were a hassle with streaming radio.
On top of that Jeff promised to have my line looked into last Tuesday and give feedback; On Thursday I followed up again and was promised immediate feedback that as yet has not materialised into anything on my side.
If I did not have one of those special complete packages, I would sure be looking around
kissingmybbgoodbye
Expert Member
Having lots of issues as well. I changed to google's dns that seems to solve the problem as It looks the issues are related to dns.
WAJeff
Web Africa Representative
Gadget Man
Senior Member
Having problems on my side as well ... basically the account has not worked since yesterday afternoon.
It's totally unuseable. I could not load the forum or even load the speedtest page.
WA ... I have had these problems the whole month. Please do something.
It's totally unuseable. I could not load the forum or even load the speedtest page.
WA ... I have had these problems the whole month. Please do something.
Thanks Jeff for the feedback explaining yet another problem with WA. Not a decent position to be in, having to explain one issue after another with customers patience being tested again and again.
You have only addressed some concerns, and others seem to simply be being ignored, or are other issues low on your list and will eventually be addressed?
WAJeff
Web Africa Representative
No, the other issues aren't simply being ignored.
I'm posting this morning from the most important issues experienced today and filtering down to the single customer problems, like your escalation.
Granted, feedback has been slow on our side - However I've followed up yet again this morning with the ADSL Manager. We'll be in contact today with the escalation I logged for you.
Alternatively, you are more than welcome to use our Support System directly and we can look at it from there.
Question is, is WA ever going to go back to the way they used to be or is this the new norm? I am starting to feel like i am back with iburst 
Lets Face it WA have been having issues since around August and it just does not seem to be getting better.
Lets Face it WA have been having issues since around August and it just does not seem to be getting better.
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Thanks Jeff. Hopefully some feedback will happen today then?
For me what is also frustrating is that some issues seem to repeat themselves so then ones start to worry about long term reliability and also the ability to solve problems. In addition in this long thread, WA has answered some questions and many issues are just ignored.
I know it must be hard for Jeff as he seems to be the only person from WA who takes an active role here, even though others have made the odd appearance. Thank you Jeff for trying to help, and I guess there is also only so much you can do. Maybe some of your seniors needs to look at this thread and take note of a growing frustration with WA and the fact that surely in the long term this is only going to do more and more damage to the business.
WAJeff
Web Africa Representative
Question is, is WA ever going to go back to the way they used to be or is this the new norm? I am starting to feel like i am back with iburst
Lets Face it WA have been having issues since around August and it just does not seem to be getting better.
We will definitely bounce back, and in a big way!
Yes, the outages are frustrating - however with every one we learn and improvements are put in place.
Yes. As I said, I've personally spoken to the ADSL Manager and requested that feedback be provided today.
WAJeff
Web Africa Representative
These outages are affecting us as much as they are affecting everyone else. We hate seeing this, trust me! We'll have it sorted, put improvements in place and move forward from this.
Already before the outage, out Networking guys are constantly in talks on ways to improve the network, get latency down, ping low, speeds higher and have failover plans in place.
Lets be honest Jeff, you guys have more problems than most other ISPs.I have Afrihost 50 GB account, and I think
in the last 3 months I have only 2 issues, one was Seacom and recently they had a clientzone issue.Yet it was Webafrica that spoke to much about their new network and how much it would improve the user experience.Personally my user experience was better with Webafrica when you
were reselling SAIX.
kissingmybbgoodbye
Expert Member
I am currently in the process in obtaining a prepaid account somewhere else as currently my WA account is unworkable. Next Step is moving away from WA. I can't even download a 1 meg file somewhere without it crashing and corrupting the file
DAE_JA_VOO
Well-Known Member
- Joined
- Jul 12, 2006
- Messages
- 484
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These constant issues with WA are getting a little frustrating. This is happening far too regularly...
mashu
Active Member
I have to add my voice to the above complaints. I have a Business ADSL Uncapped 4mbit account and it has been very erratic recently - today it is all but unusable.