Web Africa ADSL general feedback

WA, have you thought about integrating data on capped accounts with smartphone data users so that we can use WA data on our phones?

Just thinking out loud really.
 
Anyone else having issues connecting, my line is up and fine but account will not connect... started doing this about 20 mins ago - Randburg area.
No other account to test if just WA.
 
Masataka said:
The majority of my WA experience has been excellent - streaming, gaming and downloads all work beautifully, even when you're hovering around 3 stars, however, your chat support is horrendous and really lets the company down. I waited in the queue for about 5min (no issues with that) and was then passed to a operator who sat idle for more than 10min without saying a thing - he didn't apologies for making me wait and then barely answered my question.
Click to expand...

Aqeel by any chance?
 
Masataka said:
Na, Ricardo.
Click to expand...

Ok, I thought it was only me being unlucky each time to get the same unfriendly service (which I'd even complained about but got no response to).

On the plus side, my 10Mbps capped line works fine for me - I just schedule downloads for evening, so no throttling.
 
faniedry said:
Haha I had the same guy and exactly the same experience.

I join the chat, type my story and wait. He comes in, says Hi, and then nothing for 10min. Like he's waiting for me to say something.

Fekking idjit
Click to expand...

Lol, in my case I even decided to log a Web-ticket so I wouldn't get the same guy replying by chat again... And he then replied to the ticket too! Doh :D
 
Ok, so in other news, one of things I was keen on seeing with WebAfrica is how they rated my line's health (after switching it from Telkom to them), but this is what their online diagnostics shows me. Anybody know why this happens, and what needs to be done to rectify it (e.g. rebooting router)?

WebAfrica.jpg

Here's what my router shows, for what it helps:
Router.PNG
 
Foxhound5366 said:
Ok, so in other news, one of things I was keen on seeing with WebAfrica is how they rated my line's health (after switching it from Telkom to them), but this is what their online diagnostics shows me. Anybody know why this happens, and what needs to be done to rectify it (e.g. rebooting router)?

View attachment 203298

Here's what my router shows, for what it helps:
View attachment 203300
Click to expand...

Wow. 0 attenuation? That's a dream come true and perhaps WA's health calculator doesn't handle a zero there, because nobody thought it can happen.

And that looks like a DLink. If it's the DSL-2570U, their line stats are buggy and they have it as a known bug. I think it's just multiplied by 10, and that matches WA so it's fine. But yes, should be interesting to see if they make that message say "Your line is 10 meter long and perfect"
 
Hi, I get these speed test values on avg.




These are the values when test my lines health via WA portal.

http://imgur.com/7GJTuFo

And a trace route.

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 * * * Request timed out.
2 32 ms 31 ms 32 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net
3 31 ms 31 ms 31 ms vlan2473.cdsl2-ctn.isdsl.net []
4 25 ms 25 ms 25 ms
5 25 ms 25 ms 24 ms mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.1
2]
6 40 ms 42 ms 41 ms 168.209.100.101
7 47 ms 46 ms 47 ms 196.26.0.130
8 44 ms 41 ms 41 ms 72.14.205.16
9 41 ms 41 ms 41 ms 72.14.237.239
10 41 ms 42 ms 42 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Is it acceptable/normal to get these speeds with these stats ?

Thanks
 
Aessa said:
Wow. 0 attenuation? That's a dream come true and perhaps WA's health calculator doesn't handle a zero there, because nobody thought it can happen.

And that looks like a DLink. If it's the DSL-2570U, their line stats are buggy and they have it as a known bug. I think it's just multiplied by 10, and that matches WA so it's fine. But yes, should be interesting to see if they make that message say "Your line is 10 meter long and perfect"
Click to expand...

Haha, you think they're trying to divide by zero?

I literally am using only 10m of copper - my apartment is right across the road from a big white Telkom box.

Also yes, you guessed my router. Got it for free, and it works fine *shrugs* Others on here said there's no improvement to be had with a different router.
 
howardb said:
Anyone else having issues connecting, my line is up and fine but account will not connect... started doing this about 20 mins ago - Randburg area.
No other account to test if just WA.
Click to expand...

My WA account has been doing it since yesterday, it connects but no throughput. My vox account is fine.

Edit: WA still broken.
 
Last edited:
howardb said:
Anyone else having issues connecting, my line is up and fine but account will not connect... started doing this about 20 mins ago - Randburg area.
No other account to test if just WA.
Click to expand...

semaphore said:
My WA account has been doing it since yesterday, it connects but no throughput. My vox account is fine.

Edit: WA still broken.
Click to expand...


Have you guys asked our support team to assist? There are no network issues at the moment so we need to find out whats the problem here.

If you haven't yet then PM me your account details so I can assist.
 
Bursty-dude said:
WA, have you thought about integrating data on capped accounts with smartphone data users so that we can use WA data on our phones?

Just thinking out loud really.
Click to expand...

Hi Bursty-dude,

For this to happen we'll need to offer mobile data which is not on the cards just yet. I have also let our team know about your suggestion so they know what our customers are looking for.
 
WebAfrica Helper said:
Have you guys asked our support team to assist? There are no network issues at the moment so we need to find out whats the problem here.

If you haven't yet then PM me your account details so I can assist.
Click to expand...

Yes, they dont reply to my tickets. There is most definitely a network issue, as stated i'm connected fine on my vox account, second i switch to WA i cannot access anything.

Will send you a PM
 
WebAfrica Helper said:
Have you guys asked our support team to assist? There are no network issues at the moment so we need to find out whats the problem here.

If you haven't yet then PM me your account details so I can assist.
Click to expand...

Thanks WA.
Yes, sorted on my side. Logged a ticket and apparently Telkom was working on the bromhof exchange, Imax-something or other, all good now!
 
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