Web Africa ADSL general feedback

[semaphore]

Have you guys asked our support team to assist? There are no network issues at the moment so we need to find out whats the problem here.

If you haven't yet then PM me your account details so I can assist.

Still no response from you or your support staff. Top notch right there.

 

[Rivin]

Na, Ricardo.

I had the same problem with this guy, 30 mins on live chat with him just sitting there AFK. Ended up having to phone and specifically ask for somebody else who could make sense.

 

[semaphore]

WA are useless at support, they telling me to power cycle my router. Meanwhile i told them that i can connect with my other isp account.

 

[Masataka]

I had the same problem with this guy, 30 mins on live chat with him just sitting there AFK. Ended up having to phone and specifically ask for somebody else who could make sense.

Surprised he's still around then! From what I can recall, they don't have a service rating thing for their support.

 

[Carol35]

Please could someone explain to me, if you have time, how the star rating works? We are in the red with one star, but not sure what that means and how to get out of it? Ive checked the website but cant really find clarity bar their fair usage policy. We are on 365gb this month/10mg line..tia!

 

[Bursty-dude]

Dead slow yet again from 9pm. So much for trying to use up the last few gigs of data from this month...

 

[Foxhound5366]

Dead slow yet again from 9pm. So much for trying to use up the last few gigs of data from this month...

Download speed picks up dramatically between midnight and 06:00, when you get your evening data.

All depends what you're trying to download. On a 10mbps line now, and I finally have zero issues with buffering when streaming video, regardless of time.

 

[FHTheron]

Getting slow speed for Tidal today, but of three ISPs I checked with just now WA still gave the fastest streaming rate. However, it would be nice to know if Tidal's music and video servers (amazonws) do fall under streaming priority.

 

[Thor]

WA is particularly sluggish today...

 

[Bursty-dude]

Download speed picks up dramatically between midnight and 06:00, when you get your evening data.

All depends what you're trying to download. On a 10mbps line now, and I finally have zero issues with buffering when streaming video, regardless of time.

On my 10Mb line last month, there were 3 nights between midnight and 6am where I could actually download anything due to the speeds dropping below 0.7Mb on all other nights...

And like clockwork the speeds drop to rubbish between 11pm and 6am the next morning when the speeds go back to the usual 6 to 7Mb.

 

[wingnut771]

On my 10Mb line last month, there were 3 nights between midnight and 6am where I could actually download anything due to the speeds dropping below 0.7Mb on all other nights...

And like clockwork the speeds drop to rubbish between 11pm and 6am the next morning when the speeds go back to the usual 6 to 7Mb.

Your problem isn't ISP related.

 

[ghostR]

On my 10Mb line last month, there were 3 nights between midnight and 6am where I could actually download anything due to the speeds dropping below 0.7Mb on all other nights...

And like clockwork the speeds drop to rubbish between 11pm and 6am the next morning when the speeds go back to the usual 6 to 7Mb.

Tracert, winMTR, pathping and speedtest would help in identifying where your issue lies.

 

[mercurial]

Is anyone experiencing terrible speeds tonight? Got a replacement router which syncs at 8Mbps but I'm only getting 1.

 

[Fjorko]

Poor poor speed !!!!!!!!!!!

 

[Bursty-dude]

Your problem isn't ISP related.

I know. But try getting Telkom to fix this issue or to move the line to an MSAN that is much closer to our place (there are 4 that are within a 1km radius of our place compared to the 4+km away one we currently connect to) will test the patience of the Dalai Lama himself.

There was a "cable break" at the exchange that they fixed after months of fightimg with them, and it was fine for a few days, but gone downhill again.

Telkom techs in this area don't care about actually doing what they are paid to do, sadly. Seems like they are having some sort of competition to see who can be the most lazy and useless.

 

[wingnut771]

I know. But try getting Telkom to fix this issue or to move the line to an MSAN that is much closer to our place (there are 4 that are within a 1km radius of our place compared to the 4+km away one we currently connect to) will test the patience of the Dalai Lama himself.

There was a "cable break" at the exchange that they fixed after months of fightimg with them, and it was fine for a few days, but gone downhill again.

Telkom techs in this area don't care about actually doing what they are paid to do, sadly. Seems like they are having some sort of competition to see who can be the most lazy and useless.

LOL

 

[WebAfrica Helper]

WA is particularly sluggish today...

Hi,

Is this issue still ongoing?

 

[WebAfrica Helper]

Please could someone explain to me, if you have time, how the star rating works? We are in the red with one star, but not sure what that means and how to get out of it? Ive checked the website but cant really find clarity bar their fair usage policy. We are on 365gb this month/10mg line..tia!

Hi,

The Home Uncapped requires more management from a customer's side than a capped,you need to schedule all your downloads for the Download Plus period (12-6am daily) and monitor your star rating to ensure you stay out of the de-prioritised rating. Moreover, if your account gets de-prioritised during business hours: you'll need to lower your usage drastically for about 4 - 5 days and your star rating will be adjusted by the system accordingly.

The star rating is determined by the system over a 10-day-rolling-over period and there's no specific amount a customer is required to use over 10 days.

 

[Chevron]

Please could someone explain to me, if you have time, how the star rating works? We are in the red with one star, but not sure what that means and how to get out of it? Ive checked the website but cant really find clarity bar their fair usage policy. We are on 365gb this month/10mg line..tia!

It's quite easy to get your stars. Just stop downloading during the day. Schedule your stuff for midnight.

That's it.

 

[WebAfrica Helper]

Poor poor speed !!!!!!!!!!!

Hi,

Are you still getting poor speed? Please PM me your account details.