Web Africa ADSL general feedback

Carol35 said:
Thank you for the feed back, but i told the husband this and he says there is no option to schedule downloads with his xbox 1,(that he knows of, if anyone can enlighten him..thanks :P) and its abit ridiculous to expect him to stay up until midnight every night so he can start his downloads...besides the fact,we currently have 2 x xbox 1, 1 x xbox 360 and a ps 4 connected to our network,these are downloading ligit downloads that we pay for...the one game (forza something whatever) was 40gbs alone....we are still sitting in the red one star with bad speed and line drops. We have actually not, since we have moved over to webafrica, downloaded one torrent,( that i know of..i downloaded Downton Abbey in Jan already :p ) ffs, we pay R1100 for the privallege of a decent internet service every mnth but get throttled/ "capped" etc etc...its annoying. And Btw, the husband spent 15 mins of his time on your live support just asking for general help and resetting of ports etc the other day, only for the guy to disappear for 10 minutes and then he got "disconnected".
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Hi Carol,

Apologies for the live chat issue. Our system has been a bit buggy lately but our team are working on getting it resolved.

The current package your on is definitely not suited to your needs especially with the huge Xbox 1 downloads taking place and if you are not able to push these updates/downloads to 12-6am you will always be throttled. The Home uncapped accounts uses a 10 day rolling window in conjunction with taking into account the current network load and your historic usage patterns when calculating your rating. So if you pushing the amount that you are on a daily basis without using 12-6am you will inevitably be deprioritsed. Also note the system does not take into account 'what' you are using your data for but only the amount of data consumed during 06h00 and 00h00 daily so whether its 'legit' or not its not measured.

I can only recommend you move to an equivalent Business uncapped or Home Capped account to avoid the current situation.
 
bwana said:
You might want to revisit your website where one of your selling points is that uncapped requires less…

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Honestly I'm sick of this BS conditions the ISPs are forcing on users. I'm not singling out WA because they're pretty much all the same.

If you're artificially limiting the amount of data that can be utilised it's capped.
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What I was referring to by saying "The Home Uncapped requires more management from a customer's side", is that uncapped customers need to manage their usage by scheduling all or majority of their big downloads whether it be P2P, NNTP, updates, etc. for the download plus period of 12-6am to lessen the impact those downloads will have on their star rating.
 
Only torrent downloads were very slow. Game updates, streaming, browsing were all fine. Started over Monday night.
 
Again tonight 400KB on a 10 meg line...

Home ADSL: 60GB + 240GB

news.wa.co.za -- is there any other?

I just signed up and this is not looking good at all
 
WebAfrica Helper said:
What I was referring to by saying "The Home Uncapped requires more management from a customer's side", is that uncapped customers need to manage their usage by scheduling all or majority of their big downloads whether it be P2P, NNTP, updates, etc. for the download plus period of 12-6am to lessen the impact those downloads will have on their star rating.
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Aah, the mysterious star rating. I don't miss those days!
 
Hey WebAfrica Helper. Is there throttling on capped packages in regards to gaming? I previously used prepaid top-up bandwidth and never had an issue. I signed up for a 90GB capped package this month, and I've found online gaming is sluggish. Not unplayable, but there's definitely latency there that wasn't there before. It's important to note that I see it specifically with FIFA 15 on Xbox One, which uses Peer 2 Peer. It's almost like the traffic is being incorrectly prioritized? Or am I being shaped/throttled for some reason?
 
I reported all the mails as spam I still get billed even thou I requested my account being closes November last year already, or whem was that TB special thing?
 
I refuse to pay, they can have a look I never used that account I don't even know the log in details. AF till I die
 
Cheers guys… after five months of never-ending issues on a 4Mbps Business Uncapped Pro this is the final straw. Either I switch ISP's or my business goes under. Anyone have an ISP recommendation? :-)
 
antoinevg said:
Cheers guys… after five months of never-ending issues on a 4Mbps Business Uncapped Pro this is the final straw. Either I switch ISP's or my business goes under. Anyone have an ISP recommendation? :-)
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I've heard only good things about Crystal Web. Apparently their support are also 24x7!
 
What's the excuse this time WA? Haven't bothered to try "support".

My line connects once every 6th attempt. Then it's so slow can't even watch youtube.

COME OOOONNNNNN CW, get you act together I wanna moooovve.

Edit: no connection at all now :(
 
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Line syncing at 7Mb, but:
2015-04-09 22.49.11.jpg

Had two nights in a row where full speed was available between 10pm and 7am, but the last two nights has been dismal yet again.....
The 5.55Mb result in the mix was this morning.
 
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