Web Africa ADSL general feedback

Kelerei said:
CC chargeback. If they dispute that, Small Claims Court (with damages tacked on).

Do not let those fsckers get away with it.
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It's not really about the money, I am more than happy to pay for whay I used. I am annoyed becuase I have been trying for endless hours just to get a support person on the line but nothing, no replies to emails, nothing. Then when I send a cancellation email through I get a reply....

At no point in time has a support person actually contacted me to ask what the issue was and if they could not maybe resolve it before doing the cancellation.

And now the issues with GTA V code not working, just been a bad week.

Another email from sales,

Please note that everything on our website is subjected to our terms and conditions which clearly states only our hosting packages has a 30 day money back guarantee
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So basically don't trust anything on their website, even though they have this in big bold letters.

The Geeky Stuff - The Whole Truth And Nothing But
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Guess it's not "The Whole Truth And Nothing But" -> t&c's apply.


ADSL.jpg

Above screenshot from the business ADSL, when I applied I saw it under the ADSL section but can't seem to find it now. But that clearly states Each of Web Africas packages.
 
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TheGrove said:
It's not really about the money, I am more than happy to pay for whay I used. I am annoyed becuase I have been trying for endless hours just to get a support person on the line but nothing, no replies to emails, nothing. Then when I send a cancellation email through I get a reply....
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Regardless, I would still opt for the nuclear option. It's the principle of the matter: Web Africa obviously needs to be taught to fear their customers (or, what little remains of them), rather than treat them with impunity.
 
Sad to read this. I am/was a big WA fan but after all this *** I no longer want to touch this ISP.. Oh well, good things must come to an end. I find it quite surprising that no explanation is given or that they even try to fix it, from this thread it's always the same. "I'll pass it upstairs" and yet the issues persist. Come on WA, you guys use to have the best service in the country along with s great product.
 
WebAfrica Helper said:
Hi Guys,

Has things improved since posted here? Please let me know I can get our team to assist asap.
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Don't ask me whether things have improved. I'm not asking you for tech support. I'm complaining about a lack of tech support. Your people don't respond to tickets or phone calls. Get your goddamned support department to do their jobs and then maybe you won't need to ask whether things have improved.

What the bloody hell is the point of your support department if you can't get through to them? Are you guys closing up? Doing massive retrenchments? What is the deal?
 
poffle said:
Sad to read this. I am/was a big WA fan but after all this *** I no longer want to touch this ISP.. Oh well, good things must come to an end. I find it quite surprising that no explanation is given or that they even try to fix it, from this thread it's always the same. "I'll pass it upstairs" and yet the issues persist. Come on WA, you guys use to have the best service in the country along with s great product.
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Yeah I was complaining about the latency issues on Afrihost, and one of our clan members was ranting about WA so though I would give it a shot, but never ever again. After this I can live with the odd latency issue, already today my steam library is nicely back on track and my onedrive finished with no issues.

60/60GB high usage on a fracking pricy 4mb account, pfft whatever, rather look elsewhere.
 
Kelerei said:
Regardless, I would still opt for the nuclear option. It's the principle of the matter: Web Africa obviously needs to be taught to fear their customers (or, what little remains of them), rather than treat them with impunity.
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They told me their T&C's states that only the hosting offers the 30 day policy, however this is what it says,

Each of Web Africa's web hosting plans comes with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations, Domain Renewals, Domain ID Protection and Dedicated Servers are not refundable.
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It just mentions that each of the hosting plans has it but nowhere does it say no other packages offer a 30 day refund policy, but then if you go to their website under Business DSL (I somehow can't find it under the normal ADSL today) they have a section at the bottom called Satisfaction Guaranteed where they say every WebAfrica package has a 30 day money back guarantee.

So forwarded a complaint on to the ASA, ICASA an WebAfrica Complaints department.

Between Greenmangaming and Webafrica I am gatvol.
 
Zewp said:
Don't ask me whether things have improved. I'm not asking you for tech support. I'm complaining about a lack of tech support. Your people don't respond to tickets or phone calls. Get your goddamned support department to do their jobs and then maybe you won't need to ask whether things have improved.

What the bloody hell is the point of your support department if you can't get through to them? Are you guys closing up? Doing massive retrenchments? What is the deal?
Click to expand...

I told them this is the reason I am cancelling, I tried for two days to get through to their support team with over an hour on hold and nothing. They responded by saying that I never even gave them a chance to resolve the issue and for this reason and my extremely high (lol) usage they will not offer a refund.

How can you give them a chance to resolve an issue if they do not even answer the phones or respond to emails???
 
Zewp said:
Don't ask me whether things have improved. I'm not asking you for tech support. I'm complaining about a lack of tech support. Your people don't respond to tickets or phone calls. Get your goddamned support department to do their jobs and then maybe you won't need to ask whether things have improved.

What the bloody hell is the point of your support department if you can't get through to them? Are you guys closing up? Doing massive retrenchments? What is the deal?
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They think they can get away with it because we don't have real consumer protection in South Africa.
 
TheGrove said:
I told them this is the reason I am cancelling, I tried for two days to get through to their support team with over an hour on hold and nothing. They responded by saying that I never even gave them a chance to resolve the issue and for this reason and my extremely high (lol) usage they will not offer a refund.

How can you give them a chance to resolve an issue if they do not even answer the phones or respond to emails???
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Yeah I would tell them to go F themselves and do a chargeback. Never gave them a chance. LMFAO. We also struggled for 2 hours on Sat and couldn't get through to them. It took us complaining on their FB page for something to happen.
 
TheGrove said:
It's not really about the money, I am more than happy to pay for whay I used. I am annoyed becuase I have been trying for endless hours just to get a support person on the line but nothing, no replies to emails, nothing. Then when I send a cancellation email through I get a reply....

At no point in time has a support person actually contacted me to ask what the issue was and if they could not maybe resolve it before doing the cancellation.

And now the issues with GTA V code not working, just been a bad week.

Another email from sales,



So basically don't trust anything on their website, even though they have this in big bold letters.



Guess it's not "The Whole Truth And Nothing But" -> t&c's apply.


View attachment 207558

Above screenshot from the business ADSL, when I applied I saw it under the ADSL section but can't seem to find it now. But that clearly states Each of Web Africas packages.
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Hi TheGrove,

I have received and replied to your PM. Please let me have your account details so I can take a look into this from my side.
 
DarkSpectre said:
This is fking bull****! Fix the fking network!!! My total data usage for this month is around 40gb!!!! What is the fking point of paying R400 for my WA Business Uncapped account? ****ALL!
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What speeds are you currently getting? Our network has no issues at the moment.
 
Is WebAfrica support under-staffed? 12+ hours in from creating a support ticket and yet to be assigned?!
 
Zewp said:
Don't ask me whether things have improved. I'm not asking you for tech support. I'm complaining about a lack of tech support. Your people don't respond to tickets or phone calls. Get your goddamned support department to do their jobs and then maybe you won't need to ask whether things have improved.

What the bloody hell is the point of your support department if you can't get through to them? Are you guys closing up? Doing massive retrenchments? What is the deal?
Click to expand...

Hi Zewp,

Really sorry about the poor service you've received from our support team. I need to investigate this and find out why this happened so I can take it up with the respective Manager. Can you drop me a PM with the ticket reference and I will take it from there.
 
BeoTeK said:
Is WebAfrica support under-staffed? 12+ hours in from creating a support ticket and yet to be assigned?!
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Hi BeoTeK,

Please PM me the ticket reference and I will get our team on it asap. Apologies for the delay in us responding to your ticket.
 
DarkSpectre said:
AT AROUND 30-40 KILOBYTES PER SECOND! I LOST IT WHEN I TRIED TO DOWNLOAD AND INSTALL RUBY ON MY NEW UBUNTU MACHINE. IT TOOK AGES FOR THE DOWNLOAD TO COMPLETE!!! WHAT CAN YOU DO ABOUT IT??? YOUR TECH MONKEYS ARE SO CLUELESS!!! ONE OF THEM TOLD ME TO CALL TELKOM TO CHECK MY ADSL LINE!!! ROFL!!! IT HAS BEEN RULED OUT AGES AGO!!! IN FACT, I'M ON MY FREE AH CAPPED ACCOUNT AND IT'S RUNNING AT FULL SPEEDS!!!! **** THAT! I AM LEAVING WA AT THE END OF THIS FKING MONTH.

Hello MWEB, my old dear friend.
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Shew, the rage is strong in this one. No need to take it out on WA Helper. At least he is trying to assist.
 
Well, after having mostly normal speeds the last while, with little to no latency issues for a while as well, the speed suddenly dropped to insanely low levels, with the download speed (0.37 mpbs) being lower than the upload speed (0.42 mbps). Wth is going on WA?
 
Psycho9 said:
Well, after having mostly normal speeds the last while, with little to no latency issues for a while as well, the speed suddenly dropped to insanely low levels, with the download speed (0.37 mpbs) being lower than the upload speed (0.42 mbps). Wth is going on WA?
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Hi,

Please PM me your account details so I can investigate.
 
At what point does the upgrade/downgrade process? I checked this morning and my account has refreshed with the same package as last month, yet I can still see the request stating that the upgrade/downgrade would take effect on the 1st.

I don't want to be billed for the wrong product.
 
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