Web Africa ADSL general feedback

And once again, WA fails dismally.

Getting 25% of my line speed on a BUSINESS CAPPED account. On a frikkin Saturday.

FFS!
 
biometrics said:
And once again, WA fails dismally.

Getting 25% of my line speed on a BUSINESS CAPPED account. On a frikkin Saturday.

FFS!
Click to expand...

Have you at least submitted your cancellation? Crystal Web, Afrihost and Vox have very happy customers.
 
Bryn said:
Have you at least submitted your cancellation? Crystal Web, Afrihost and Vox have very happy customers.
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Yes.

Going to CW end of the month. As this account is used for business at three locations I wanted them to stabilise first before switching. Seems this is the month we're switching.
 
Last edited:
Bryn said:
Have you at least submitted your cancellation? Crystal Web, Afrihost and Vox have very happy customers.
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Ditto, I cancelled with WA and resumed my services with Afrihost, and took out ADSL from CrystalWeb, incredibly happy with these two companies. WA is just downhill these days.
 
Sunday evening and I'm getting 50% of line speed on a BUSINESS CAPPED account.

Pathetic.

WebAfrica is the new OpenWeb.

Thank god I'm leaving these loser ISP's (incl Afrihost before the new network and their lies).
 
Tomorrow (22/12/15) makes it two weeks of no internet.
Countless calls to their "support centre" who insist that it's been escalated (multiple times) - and nothing.
I even had Telkom come out to my place and confirm a fault that I then expected WebAfrica to liaise with Telkom and manage since I pay them to manage my line - and NOTHING!
Sent a PM to WebAfrica Helper - got a phone call promising escalation and... NOTHING!!!!!

Thank you WebAfrica - FOR NOTHING!!!!
 
biometrics said:
Sunday evening and I'm getting 50% of line speed on a BUSINESS CAPPED account.

Pathetic.

WebAfrica is the new OpenWeb.

Thank god I'm leaving these loser ISP's (incl Afrihost before the new network and their lies).
Click to expand...

Crystal Web operates on the same backbone as Webafrica, So it's much of a muchness really.
 
b1gstan said:
Tomorrow (22/12/15) makes it two weeks of no internet.
Countless calls to their "support centre" who insist that it's been escalated (multiple times) - and nothing.
I even had Telkom come out to my place and confirm a fault that I then expected WebAfrica to liaise with Telkom and manage since I pay them to manage my line - and NOTHING!
Sent a PM to WebAfrica Helper - got a phone call promising escalation and... NOTHING!!!!!

Thank you WebAfrica - FOR NOTHING!!!!
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Hi,

Really sorry that you are frustrated, but Jason gave you a call this morning to let you know that there's cable theft in your area. Sadly, when it comes to cable theft we can't do much - apart - from pushing Telkom all the time up until they commit to a date of restoration.

Jason is waiting for more information from Telkom's network team and he'll update you as soon as they get back to him.
 
ghostR said:
Crystal Web operates on the same backbone as Webafrica, So it's much of a muchness really.
Click to expand...

I thought so too but DJ explained that they define their account profiles themselves. So it's not the same.
 
WebAfrica Helper said:
Hi,

Really sorry that you are frustrated, but Jason gave you a call this morning to let you know that there's cable theft in your area. Sadly, when it comes to cable theft we can't do much - apart - from pushing Telkom all the time up until they commit to a date of restoration.

Jason is waiting for more information from Telkom's network team and he'll update you as soon as they get back to him.
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Thanks for the reply - Jason called only after I'd called and unleashed on the call-centre and demanded management escalation.
That said, this update is more than than I've had in the last two weeks.

With this update, I recognise that it's out of WA's hands, however a little feedback goes a long way - it would be helpful (and would be great customer service) to proactively get updates without having to chase up with WA over and over again.
 
b1gstan said:
Thanks for the reply - Jason called only after I'd called and unleashed on the call-centre and demanded management escalation.
That said, this update is more than than I've had in the last two weeks.

With this update, I recognise that it's out of WA's hands, however a little feedback goes a long way - it would be helpful (and would be great customer service) to proactively get updates without having to chase up with WA over and over again.
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I absolutely agree with you! I have asked Jason and our guys to keep you in the loop and to chase this up with Telkom regularly.
 
Not even posting on HelloPeter can get WA to get their act together. Some guy contacted me and said he would be with me until my issue with Telkom is resolved. That was the one and only time WA contacted me. I still get constant disconnects on my line, and today I have major issues just browsing. I'm cancelling my WA account the end of this month.
 
ShiiZZo said:
Not even posting on HelloPeter can get WA to get their act together. Some guy contacted me and said he would be with me until my issue with Telkom is resolved. That was the one and only time WA contacted me. I still get constant disconnects on my line, and today I have major issues just browsing. I'm cancelling my WA account the end of this month.
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I suspect it's your physical line. Ours has been doing it a few weeks every year. Every single time a line/exchange issue. We've been with many isps. Web Africa is the most dependable.
 
Gennath said:
I suspect it's your physical line. Ours has been doing it a few weeks every year. Every single time a line/exchange issue. We've been with many isps. Web Africa is the most dependable.
Click to expand...

But all I get is the runaround between Telkom and WA. Telkom blames the equipment and ISP, and WA blames Telkom.
 
ShiiZZo said:
Not even posting on HelloPeter can get WA to get their act together. Some guy contacted me and said he would be with me until my issue with Telkom is resolved. That was the one and only time WA contacted me. I still get constant disconnects on my line, and today I have major issues just browsing. I'm cancelling my WA account the end of this month.
Click to expand...

ShiiZZo said:
But all I get is the runaround between Telkom and WA. Telkom blames the equipment and ISP, and WA blames Telkom.
Click to expand...

Hi,

That should definitely not be the case
Please PM me your customer code so we can get to the bottom of this for you
 
Gennath said:
I suspect it's your physical line. Ours has been doing it a few weeks every year. Every single time a line/exchange issue. We've been with many isps. Web Africa is the most dependable.
Click to expand...
I agree with the first part, it's most likely a line issue. But, I disagree with the latter part
 
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WebAfrica Helper said:
Hi,

That should definitely not be the case
Please PM me your customer code so we can get to the bottom of this for you
Click to expand...

No.

I opened a ticket yesterday. I got a mail today asking if I consider the issue resolved. No-one contacted me. I'm done.
 
so i went back to WA just for the download plus data thought i would get some good speed not even 600 kps last night :( Speedtest was 800 kps tested my 1 gig free account every thing full speed :(
 
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