Web Africa ADSL general feedback

Psycho9 said:
I've made a ticket about this on Friday, got a response, but nothing changed for the better, it only got a lot worse... >.>

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Hi Psycho9,

Please provide me with your ticket number or PM me your account details so I can have a look.
 
WebAfrica Helper said:
Hi Psycho9,

Please provide me with your ticket number or PM me your account details so I can have a look.
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Support has contacted me earlier today stating that the fault has already been logged to Telkom, so I'll just wait to see if anything happens. Will let u know however if nothing does.
 
Psycho9 said:
Support has contacted me earlier today stating that the fault has already been logged to Telkom, so I'll just wait to see if anything happens. Will let u know however if nothing does.
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Oh, this is good to hear. If you'd like me to chase this up with our guys, please PM your account details.
 
Anybody having trouble with what seems to be a DNS issue? Some webpages taking forever to load while others fail. Streaming is fine
 
Alan said:
Anybody having trouble with what seems to be a DNS issue? Some webpages taking forever to load while others fail. Streaming is fine
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Enigma_ said:
What happens when you change DNS servers?
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Are your DNS settings automatically assigned or are you using other DNS setting like Google? Also, you welcome to use the below DNS settings below:

Primary: 196.220.59.188
Secondary: 196.220.59.189
 
Again getting 2 - 3Mb while connected to WA. Switching over to Telkom gets me close to full line speed. Anyone else having issues CPT area?
 
Asked for a Pro Forma invoice, says they don't do Proforma's oh well guess I'll buy the stuff somewhere else
 
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Hi Good day

Beginning of the year I moved to a new area Westville, I requested my ADSL line to be moved to the new area and noticed that I do get full fiber there so I applied for fiber from WebAfrica at the same time.

The problem is Telkom now are saying they cant offer me ADSL in that area, they are prepared to do fiber and do the installation tomorrow if I sign up with them, I told them that I already signed up to them via web Africa, and it should show on there system.

Sadly it doesn't, according to them Web Africa never made the application.

Now I am stranded?

Is there any way you can assist, I am fairly confident you did the application, they have technicians available and according to them the installation never takes them more than a week after they receive the application.

Can you let me know if there is anything I can do , or if I should cancel my application with Webafrica and go with Telkom, which I do not want to do due to the 24month contract.

I am also finding it hard to talk to your support team on the helpdesk , it took them a week to get back to me about basic fiber questions.

Please let me know asap.
 
Can the number to dial to cancel products and services please be corrected? The current number listed - 0860 009558 does not work.

Please correct it and either post or pm me the correct number to cancel my service.

PS: Requiring people to phone to cancel a service is retarded in 2016 FYI.
 
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Orihalcon said:
Can the number to dial to cancel products and services please be corrected? The current number listed - 0860 009558 does not work.

Please correct it and either post or pm me the correct number to cancel my service.

PS: Requiring people to phone to cancel a service is retarded in 2016 FYI.
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Just send them a ticket
 
Webafrica.JPG

why why why :twisted: I like webafrica, but this. Come on guys.
 
In the next 30 Minutes I will call out your support staff's names 1 every minute.
 
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