Web Africa ADSL general feedback

ShiiZZo said:
No.

I opened a ticket yesterday. I got a mail today asking if I consider the issue resolved. No-one contacted me. I'm done.
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Hi,

So sorry for this :( I've escalated this issue to a senior and his looking into it. He'll give you a call tomorrow.
 
mrlgm007 said:
so i went back to WA just for the download plus data thought i would get some good speed not even 600 kps last night :( Speedtest was 800 kps tested my 1 gig free account every thing full speed :(
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Hi,

What's your line speed?
 
One thing I can't understand. There was a double deduction made from my Credit Card. On the 2nd and the 4th.
I canceled my service (lack of service) with them on the 24th and only then saw the double deduction on my account.

I had an account that did not work and was transferred to another account, and there they screwed up. So on the end of the day I paid for two services and received one ****ty connection.

When I queried it I was told that in short I am a retard and I am stupid and do not know how it works.

So watch out for WebAfrica. They can screw around big time and cost you a bunch of money and make you the bad guy.

Oh and if the screw up, they charge you at R9-00 per GB of data.
This was on a home Pro100GB account after the home account gave me loads and loads of shyte.

I am happy now. Moved to VOX 100GB and all the issues (miraculously) disappeared...
 
Francois Marais said:
One thing I can't understand. There was a double deduction made from my Credit Card. On the 2nd and the 4th.
I canceled my service (lack of service) with them on the 24th and only then saw the double deduction on my account.

I had an account that did not work and was transferred to another account, and there they screwed up. So on the end of the day I paid for two services and received one ****ty connection.

When I queried it I was told that in short I am a retard and I am stupid and do not know how it works.

So watch out for WebAfrica. They can screw around big time and cost you a bunch of money and make you the bad guy.

Oh and if the screw up, they charge you at R9-00 per GB of data.
This was on a home Pro100GB account after the home account gave me loads and loads of shyte.

I am happy now. Moved to VOX 100GB and all the issues (miraculously) disappeared...
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Hi Francois,

Our Billing guys have rectified this matter and assured you that your refund will be processed on Thursday. We're sorry this has caused you to be upset :(

We wish you happiness and peace in a new year filled with hope. Happy holidays!
 
Yeah, but some how I had two accounts debited on my credit card. One service that was supposed to have been credited (m0@wa) - the account that was canceled after the service did not work and got less than *** service.
I was given a new account (m2@wa) but was never refunded for m0@wa

I did try to explain this on a mail to your billing department, but I must be a total retard with no ability to communicate to human beings.

So maybe I am stupid but if you cancel an account (m0@wa) and give a client a new account (m2@wa) you can't bill him for both if the one account did not work? Or am I wrong or just plain stupid in this regard?
 
Anyone having issues with WA?

My international ping is normally about 260; did a speedtest just now and it was 1285. Browsing slow as anything. Switch over to Vox and ping is back to normal and speeds 100%
 
Fulton17 said:
Anyone having issues with WA?

My international ping is normally about 260; did a speedtest just now and it was 1285. Browsing slow as anything. Switch over to Vox and ping is back to normal and speeds 100%
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Hi Fulton17,

Are you still experiencing issues?
 
Francois Marais said:
Yeah, but some how I had two accounts debited on my credit card. One service that was supposed to have been credited (m0@wa) - the account that was canceled after the service did not work and got less than *** service.
I was given a new account (m2@wa) but was never refunded for m0@wa

I did try to explain this on a mail to your billing department, but I must be a total retard with no ability to communicate to human beings.

So maybe I am stupid but if you cancel an account (m0@wa) and give a client a new account (m2@wa) you can't bill him for both if the one account did not work? Or am I wrong or just plain stupid in this regard?
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Hi Francois,

Our guys did drop a ball and we're sorry for that :( However, this matter has been corrected and a refund was processed.
 
Fulton17 said:
Hi WAHelper

All sorted thanks - it just seemed to be that night, and the next morning all good.

Thanks so much
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This is awesome to hear :) Please give me a shout if it occurs again. And have a wonderful New Year :D
 
Anyone having issues with Youtube tonight? Seems i can't get any speed higher than 2Mb. Tried on my Telkom account and its flying on there.
 
Youtube streaming on WA is pretty bad at the moment. Phoned a friend with same problem. I get 480p max without buffering. Connecting Afrihost account until it's sorted.
 
Cronus086 said:
Anyone having issues with Youtube tonight? Seems i can't get any speed higher than 2Mb. Tried on my Telkom account and its flying on there.
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recre8 said:
Youtube streaming on WA is pretty bad at the moment. Phoned a friend with same problem. I get 480p max without buffering. Connecting Afrihost account until it's sorted.
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Morning!

So sorry to hear or read this :( Is this issue still ongoing?
 
WebAfrica Helper said:
Morning!

So sorry to hear or read this :( Is this issue still ongoing?
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Yup, still pretty bad. 10mbps line, no other traffic showing on router except youtube streaming. Max I can get is 480p without buffering. Using AH account, 720p plays back flawlessy and streams ahead.
 
recre8 said:
Yup, still pretty bad. 10mbps line, no other traffic showing on router except youtube streaming. Max I can get is 480p without buffering. Using AH account, 720p plays back flawlessy and streams ahead.
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Hi,

Please DM me your account details so I can have a look.
 
I've made a ticket about this on Friday, got a response, but nothing changed for the better, it only got a lot worse... >.>

 
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