Web Africa ADSL general feedback

Yesterday morning my capped account had doubled to 200 gigs; today back to 100 gigs. I guess that was WA's April fools joke :)
 
Dear WA,

I'm moving to new ISP at the end of the month, my cancellation notice is in... You're just no longer who you used to be when we first met.

Your connectivity in general is terrible and my Xbox hasn't been able to connect to the Xbox Live service at all for over a month. Your tech support staff have no clue as to what they are doing or should be doing. They keep insinuating or insisting that the Xbox is at fault, however, my Xbox connects without an issue when I cheat on you with Axxess or go hotspotting with Miss Lumia 1020 on the MTN express.

There was a time when I loved you WA, but this is no longer the case. You will never see nor shall you ever meet another of my friends or family. You have robbed me of a service for which I paid a pretty penny. A service which was purchased and paid for in full yet only partially delivered.

Keep this up and no man or woman will ever love you or look at you with admiration again.

Signed,
The Tree.
 
Yup with you there mental-tree.

Gave my notice today, the woman on the phone tells me "your service will only end on the 1st of June" yup I'm going be forced to pay for 2 more months. Who the hell has a 60 day cancellation period?!
 
Everyone should know by now that only Mweb and Web Africa have outrageous cancellation policies. It's a pretty big reason all by itself to avoid them. Even so, cancelling in the beginning of a month should never sound like a good idea. Play it safe and cancel before a month starts.
 
image132 said:
Yup with you there mental-tree.

Gave my notice today, the woman on the phone tells me "your service will only end on the 1st of June" yup I'm going be forced to pay for 2 more months. Who the hell has a 60 day cancellation period?!
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Got my notice in last moth luckily. Just have to soldier on through April and then I'm free!

Will never sign up with an ISP that demands a calendar months notice to cancel, being forced to pay for a shoddy service leaves a sour taste in ones mouth.
 
Really getting tired of WebAfrica and their accounts department.

I have put a stop to debit orders because they are still trying to debit me on amounts owing from 2014. Upon proof that I paid those amounts, the story changes to different dated invoices. Months go by without them attempting to debit me or contact me. I am constantly being charged "admin charges" for a debit order rejection while I refuse to allow them to debit my account while the account is under investigation and not hearing a single response from them. I have contacted them stating why I refused the debit and still no response.

WebAfrica have really sailed down the creek.
 
Kelerei said:
They did that back in 2013 -- around the time they started sailing down said creek.
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I'm with this guy. Totally agree. They cut further costs at the end of 2015. Sadly, WA is not what it used to be. Cry, the beloved company.
 
Alan said:
Youtube crawling this morning.
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On this point: why is that? I have Business Capped and my speed tests and downloads (if you know what I mean) are very fast. But My Youtube buffers and is slow all the time, night or day. How is that possible?

I'm a bit of a noob when it comes to these more technical differences in speeds and bandwidth etc.
 
MightyQuin said:
On this point: why is that? I have Business Capped and my speed tests and downloads (if you know what I mean) are very fast. But My Youtube buffers and is slow all the time, night or day. How is that possible?

I'm a bit of a noob when it comes to these more technical differences in speeds and bandwidth etc.
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Got the same problem, its why I put in my notice. I have a business capped account on a 20mb line and I haven't been able to do source or even high quality on twitch for about 2 months now. Recently, the last week or two, YouTube has started to decline too. Tired of paying more less when I could get less for less.

As for why speedtest works and YouTube doesn't. Its pretty much because ISP's have prioritized that website above almost everything else meaning it will never experience shaping/throttling unless there is a serious network or line fault somewhere. Whereas YouTube and other data heavy services sit quite low on the priority list and are some of the first victims of shaping and throttling when resources get tight on the ISP's end.

Hope that helps a bit
 
Following the ASSIA thread. Can WA put us on the "famous"Telkom exclusion list so that our line is always set to FASTPATH ? I am only asking as my line is with WA as well.
 
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Good luck whoever is waiting on refunds.

Incorrectly billed, then refunded the wrong amount ( lower amount ) after waiting over a month... now to wait another month for the outstanding amount.
 
BeoTeK said:
Really getting tired of WebAfrica and their accounts department.

I have put a stop to debit orders because they are still trying to debit me on amounts owing from 2014. Upon proof that I paid those amounts, the story changes to different dated invoices. Months go by without them attempting to debit me or contact me. I am constantly being charged "admin charges" for a debit order rejection while I refuse to allow them to debit my account while the account is under investigation and not hearing a single response from them. I have contacted them stating why I refused the debit and still no response.

WebAfrica have really sailed down the creek.
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And still no response to my post?! Apart from constant emails back and forth where they just defer responsibility.

@Wahelper - try calling your customers for once!
 
I might be pointing out the obvious here. But it looks like WA are no longer replying/checking MyBB forums. Maybe try reach them on Facebook or Twitter?
 
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Enigma_ said:
I might be pointing out the obvious here. But it looks like WA are no longer replying/checking MyBB forums. Maybe try reach them on Facebook or Twitter?
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It does seem they have gone AWOL on this forum - just would have been basic customer service to say that they are no longer active here (which really is poor service and does not reflect well on WA)
 
Fulton17 said:
It does seem they have gone AWOL on this forum - just would have been basic customer service to say that they are no longer active here (which really is poor service and does not reflect well on WA)
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I'm not surprised that they left (if that's the case) with the amount of people moaning about their P2P DLs not running at full speed during business hours on their shaped accounts...
 
WA website down? Can't access control panel also getting a cloudfare routing issue to the main site...
 
Is anyone else having issues with their usage tracker? Mine last updated on the 3rd

I wonder if the issue from last month has started again
 
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