Web Africa ADSL general feedback

I give up, decided to switch back to WA since I heard everything should be fine now.. well everything went well , busy playing Trackmania and same as before, internet just dies .. get kicked out of my server.. 1 min later internet back up again.
Seems WA is no good for gaming, so fustrating :mad:
 
Another morning, same problem :( Speedtest gives perfect results and there's no problem with my line, but downloads with my astraweb account are going at about 5kb/s. What is the point of D+ if this is the speed? It always use to be full speed :( hope it gets sorted since I've paid for December in advance as well

Low and behold, I test it on my Telkom account and get at least 420kb/s constant download speed.
 
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Dan C said:
I give up, decided to switch back to WA since I heard everything should be fine now.. well everything went well , busy playing Trackmania and same as before, internet just dies .. get kicked out of my server.. 1 min later internet back up again.
Seems WA is no good for gaming, so fustrating :mad:
Click to expand...

Morning Dan,

There shouldn't be any reason why this is happening.
Have you contacted support about this by chance?

robdutchmonkey said:
Another morning, same problem :( Speedtest gives perfect results and there's no problem with my line, but downloads with my astraweb account are going at about 5kb/s. What is the point of D+ if this is the speed? It always use to be full speed :( hope it gets sorted since I've paid for December in advance as well

Low and behold, I test it on my Telkom account and get at least 420kb/s constant download speed.
Click to expand...

Hi robdutchmonkey,

Very strange. Looking at our network, it was running without a hitch last night. Which account do you have with us?
Can you also let me know whether it's just Usenet that is slow or your entire internet connection?
 
Well there was a momentary cut off near 11:00 when you guys were doing maintenance last night and some lag spikes for a about 15 min after :P
 
Everything else is fine, just Usenet downloads are super slow. Managed about 540mb this morning between 2 and 6am.

It must be said though that things don't seem 100% at the moment, since I usually get the following on speedtest:

Ping: 60
Down: 3.50
Up: 0.43

Got the following now:



Telkom account:

 
robdutchmonkey said:
Everything else is fine, just Usenet downloads are super slow. Managed about 540mb this morning between 2 and 6am.

It must be said though that things don't seem 100% at the moment, since I usually get the following on speedtest:

Ping: 60
Down: 3.50
Up: 0.43

Got the following now:



Telkom account:

Click to expand...

Results aren't looking good :(
What account do you have with us?

Please drop me a PM with your client code and your ADSL line telephone number. I'd like to have a look at what's going wrong here.
 
WAJeff said:
Morning Dan,

There shouldn't be any reason why this is happening.
Have you contacted support about this by chance?
Click to expand...

Hi Jeff

I have not contacted support, simply because there is no pattern. The account performs 100% on everything, but just sometimes my connection gets dropped for 30 odd seconds or more (always during gaming.. sadly). It physically does not disconnect, internet is just dead. With my Telkom account this never happens.
 
Dan C said:
Hi Jeff

I have not contacted support, simply because there is no pattern. The account performs 100% on everything, but just sometimes my connection gets dropped for 30 odd seconds or more (always during gaming.. sadly). It physically does not disconnect, internet is just dead. With my Telkom account this never happens.
Click to expand...

Can you possibly drop a ticket to [email protected] describing the issues so we can try and run some checks from our end? Please include your ADSL telephone number so we can try and get some info from Telkom around your DSLAM too :)
 
Latency last night in wow was great had 200ms world and 180ms home......only prob is as per normal around 11pm last night connection just dies for a few min pppoe link stays up so the line is not dropping i just lose connection to WA for a few min. This only happens on my WA account
This has been happing randomly since August


Just saw diegoa post so if that was the cause last night then cool everthing seems back to normal.....I hope it lasts :)
 
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Dan C said:
Hi Jeff

but just sometimes my connection gets dropped for 30 odd seconds or more (always during gaming.. sadly). It physically does not disconnect, internet is just dead.
Click to expand...

I have the same issue with streaming internet radio. Every now and then, I loose my connection for a short while, but it means that I have to manually restart the streaming radio again. Totally random as to when it happens
 
WAJeff said:
@Fur & Fulton: Have you guys logged this with our ADSL Department?
Click to expand...

I do not think recently. For me it is not quite as hectic as gaming at all, and I hope it will be sorted, but not end of the world stuff. I will left Vaughan know when I chat later
 
Fulton17 said:
I have the same issue with streaming internet radio. Every now and then, I loose my connection for a short while, but it means that I have to manually restart the streaming radio again. Totally random as to when it happens
Click to expand...

I experience the same problem with streaming. For the last hour latency has been high and I have trouble using audio chat applications. Sound cuts out, there's intermittent delays in sound, up and down. I've never had this problem before the outages and now it's an intermittent problem. Right now it's very bad. The problem goes away at night.

I switched to my Afrihost backup account and suddenly everything is fine. Sound in chat rooms is perfect without delays. Switch back to my WA account and the sound loss problem is back. So clearly a problem at WA. If it's traffic management changes causing this, then those changes are making my account unusable during business hours.
 
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