Web Africa ADSL general feedback

Fulton17 said:
And another day of the same - NO internet radio streaming this afternoon before 5; now after 17:00 and a hassle free service.

No comments on this forum from Jeff as to what is happening with all the plans spoken about a week or two ago.

Phone WA to speak to customer care manager and am given the run about and discover in the end that she is in a meeting (again).
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Dude this problem's been here since the 5th or 6th of January.
Really peeved I recommended WA to my friend, since it looks like he's going to be stuck with this too.
 
Same story. Rebooted router and couldn't log back in.

Using Afrihost. Will switch back after I'm done sending e-mails :p
 
Well DL+ time worked 100% for me this morning - full steam and hassle free. Here's hoping :)
 
speedbird said:
Umm. Am I reading it wrong?

It says 8 February from 0H00 - 01H00.

Last night when we had the problems it was the 9th of February.
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Nope, tonight will the the 9th - today is the 9th ;)
Maintenance was from the 8th Feb, midnight to the 9th Feb 01:00 - 1 hours maintenance.
 
Hey ajules - I thought I was losing my mind. I have exactly the same bandwidth usage misreported problem as you. I'm sure WA can do better than "start an hour later" ...
 
WAJeff said:
Nope, tonight will the the 9th - today is the 9th ;)
Maintenance was from the 8th Feb, midnight to the 9th Feb 01:00 - 1 hours maintenance.
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Don't want to be a douche, but midnight or 00h00 is always the beginning of a day. A day ends on 23:59:59 and the next one starts on 00:00:00, so the maintenance was indeed performed on the 9th.
 
ajules said:
Well support at WA have gotten back to me and their solution is to set my downloads to finish at 5.00.am rather than 6.00.am
I now also can only start my downloads at 1.00.am as I have noted instances where my usage in the 0h00-01h00 bracket is sometimes allocated to the 23h00-00h00 bracket.
So to be safe I now only have 4 hours to use a product which is advertised as 6 hours!
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Same problem I have :p See my post here: http://mybroadband.co.za/vb/showthr...-Home-Uncapped-Feedback?p=7707427#post7707427
 
IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 11:02:48
End time: 11:03:27
IP Address: 41.185.x.x
Download Size: 409600 bytes
Time Delta: 39.311568975449 seconds
Download Speed: 10 KBytes/s
Line Speed: 80 kbits/s

IS ADSL Local Speed Test to Internet Solutions New York Data Centre
Please wait testing speed now...

Start Time: 10:54:50
End time: 10:58:01
Download Size: 819200 bytes
Time Delta: 190.498466969 seconds
Download Speed: 4 KBytes/s
Line Speed: 32 kbits/s
Click to expand...

Wow, this is really bad today.
This is running on the WA network..... it's epic at night, and useless at day.
I would have done speedtest.net but it doesn't even load.
 
Hey guys,

For the peeps having issues, have you contacted our ADSL team to have things tested out and escalated where possible? Having sub-par accounts isn't the way our network is meant to run!
 
Was fine the past few hours of streaming now it's messed up.

Edit: and it's good again
 
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Terrible at the moment, can't stream, struggles to load this site.

Edit: and we're back, but it's up and down.
 
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Trying a little STO but no go, latency is absolutely horrible. Been that way last two nights actually. It's understandable that it's this way during the day since these accounts probably get pretty low priority, but during the evening? That's a bit much, surely?

*So bad, in fact, that I'm forced to use my Afrihost backup account - which works smoothly day and night, by the way. :whistle:
 
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