Web Africa Home Uncapped Feedback

CPTBoy said:
It's always horribly slow or disconnects me a lot when running via Web Africa 4mb Uncapped, but my backup Afrihost account doesn't cause this.
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Exactly the same problem. Disconnects every minute or so. So, you'll have 30 seconds to do something, it freezes for 30 seconds and then disconnects.
 
Was very happy moving from a 384kb package (Telkom ISP) to a 1mb package (WebAfrica ISP). Problems arose during January 2012 and upgrading to a 4mb package (Webafrica ISP).

When moving over to the 4mb Home Uncapped package I couldn't sync at 4096 kbps (Down). I only sync at 1880 max on a good day and that was due to Telkom connecting me to the furthest exchange possible (5.8 km away).

I did some research and found out that there was two DSLAMS within 1km from my place. I logged a ticket with WebAfrica who gave me feedback on a daily basis via ticket response or telephonic.

WA logged a ticket with Telkom to connect me to the closer exchanges. A Telkom techie called me to inform me that I'm too far from the exchange (which I knew) and I told him that there is two DSLAMS 1km away from me. He said it would make no difference.

I informed WebAfrica and they informed me that they will escalate the matter with Telkom. I was informed that it may take a while to change DLSLAMS because Telkom has to do it on their side. I know it's a "best effort service" but paying for a 4mb line and not even getting half of the speed? No thanks.

I'm sending WA a mail today to downgrade me back to 1mb. At least I know I'm paying for a "best effort service" I will actually get.
 
Ok this is now getting me really upset... TONIGHT THE INTERNET IS 100% UNUSABLE. Pings sky high, slower than slow browsing, no streaming, cant use it at all. Logging into any game takes 10 minutes.

This is now about 66% of the total time I spent on this account that it is total crap.

WA PLEASE FIX THIS, what is wrong???????
 
blunt said:
@wenervn - just a tip, submit your cancellation now and you can always un-cancel at the drop of a hat. WA can only cancel at month end.. im sitting with a 1MBPS uncapped that I don't want now for another 30 days, I cancelled on the 2nd.
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I believe they do cancellations around the 20th. If I still have the same issues then its adios WA. A week ago WAJeff said things will improve in two weeks time. Heres hoping...
 
Well i dont know what is happening with you guys, but im on WebAfrica Home uncapped 4mbps and this is what i get!!!



only thing is my line is syncing on 8mbps download, so why am i not getting 4mbps instead of the 3.5mbps??
 
Why am I then not able to even get on speedtest.net????? I have tried since joining on the 1st... I have absolute bs internett, ffs :(

I have complained on 3 different threads for the last 4 days here, not even received ONE reply. I logged a ticket so will see how that goes :/

EDIT: After being unable to access even Webafrica login area for the most part of the evening, I have now at last been able, I see they have replied; so I will send them the relevant information.
 
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I would guess that you have either:

1- a congested exchange or,
2- a line fault
 
hereticangel said:
yes i use newsdeamon 10 ssl connections
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Oh ok. i use Newsdeamon too. but i dont bother with ssl. have you tried getting the cached stuff from WA's news server?



Test this morning, very near my 6hr threshold!! Best ping i have ever had to Newlands Server
 
i have used it, but i only download bluerays it is never cached :P

yep atm my speeds is very good, getting above 400kbs, which never happens .
 
01:00 - 02:00 2 502 298 994 bytes 2.33 GB
02:00 - 03:00 3 214 216 912 bytes 2.99 GB

hows that possible on a 4meg o.0
 
hereticangel said:
01:00 - 02:00 2 502 298 994 bytes 2.33 GB
02:00 - 03:00 3 214 216 912 bytes 2.99 GB

hows that possible on a 4meg o.0
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I'm on a 1meg and have had a lot of instances where I supposedly downloaded 600MB+ in one hour, which should be impossible. Their usage monitoring system is obviously full of k@kk@ :)

Recently opened a ticket due to usage always being tracked an hour late and all they told me was to stop my downloads an hour earlier. Since they receive usage data from Telkom/Saix it can apparently be delayed by up to an hour. I'm not really sure how this works but I thought since they have their own network they would be able to monitor usage almost in real time....guess not.
 
Joe_the_GR8 said:
I'm on a 1meg and have had a lot of instances where I supposedly downloaded 600MB+ in one hour, which should be impossible. Their usage monitoring system is obviously full of k@kk@ :)

Recently opened a ticket due to usage always being tracked an hour late and all they told me was to stop my downloads an hour earlier. Since they receive usage data from Telkom/Saix it can apparently be delayed by up to an hour. I'm not really sure how this works but I thought since they have their own network they would be able to monitor usage almost in real time....guess not.
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I've been following this debate with interest, as I get the same mixed-up usage stats. I found that although my usage shows I used b/w after 06h00 it has been taken off my DL+, not my Anytime. You'll see from these screen caps (http://mybroadband.co.za/photos/showphoto.php?photo=29525&cat=500) that although I used about 1,6 GB after 6 am today it took off the 1,1 GB I used between 06h00 and 07h00 from my DL+ and the other 0,5 GB I used after 07h00 came off my Anytime allocation. Very confusing!

I would love to see a solution to this problem.
 
Valis said:
I've been following this debate with interest, as I get the same mixed-up usage stats. I found that although my usage shows I used b/w after 06h00 it has been taken off my DL+, not my Anytime. You'll see from these screen caps (http://mybroadband.co.za/photos/showphoto.php?photo=29525&cat=500) that although I used about 1,6 GB after 6 am today it took off the 1,1 GB I used between 06h00 and 07h00 from my DL+ and the other 0,5 GB I used after 07h00 came off my Anytime allocation. Very confusing!

I would love to see a solution to this problem.
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As far as I know DL+ lasts until 7am but only data reported to WA by 7am will count.

So if you have a download running between 6am and 7am the usage may only be reported after 7am which means it will then count against your standard cap and not DL+ which is why WA states that it lasts until 6am.
 
grim said:
As far as I know DL+ lasts until 7am but only data reported to WA by 7am will count.

So if you have a download running between 6am and 7am the usage may only be reported after 7am which means it will then count against your standard cap and not DL+ which is why WA states that it lasts until 6am.
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Ok, I see. I'm not very happy about this. If you are going to have a system where you distinguish between two types of data allocation, then the system should also be accurate in keeping track of usage stats!

WA get your act together! :(
 
Valis said:
Ok, I see. I'm not very happy about this. If you are going to have a system where you distinguish between two types of data allocation, then the system should also be accurate in keeping track of usage stats!

WA get your act together! :(
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I can see why it's done like this, having a system that keeps track of every single user's usage per second on a byte level will require a lot of processing power and very very efficient code.
 
Just to clear things up on the accounting systems side, there's also a fairly large dependant on SAIX on getting the packets through.
 
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