Web Africa Home Uncapped Feedback

WAJeff

Web Africa Representative
Joined
May 15, 2009
Messages
1,506
In light of our Uncapped launch, we'd appreciate users who have signed up for the Uncapped products to post up their feedback, good or bad.

I'd also like to take the time to clarify a few things, I hope this FAQ will help things out a bit

Why do you have an AUP?
Purely to keep things in line. We also pride ourselves in having an extremely transparent AUP, something that our competitors have not been able to provide in in the past.

If I reach my threshold can I still use the account?
Most definitely, yes. Depending on our network load at the time, we might not even de-prioritise your account that much. During testing, the accounts did not see a de-prioritisation once. At a worst case scenario, you'll have 50% availablilty on our account during office hours and as soon as our network load decreases (usually after 22:30) we'll lift this. Download Plus hours also do not contribute to your threshold - so its flood gates open :)

Where do I sign up and see more information?
You can look at the following:
  • Product and ordering page

Are FreeZone included under the Uncapped accounts?
When we launched these, FreeZone was excluded. After some thought, we've decided to include FreeZone on these accounts - meaning, that any games, FTP Downloads and some other sites - won't count towards your threshold. More can be read up on FreeZone here.

For ease of use, our AUP can also be viewed in this thread.

Acceptable Use Policy

Our AUP is in place to protect users who aren’t abusing their uncapped accounts from those who are. It’s there to make sure abusers of our service do not receive the same quality uncapped service as those who stick to the rules. It’s clear, simple and fair. If you stick to it, you’ll get the most out of your Home Uncapped ADSL.

Why would your speeds decrease?
First, we will NEVER deprioritise users if we have spare capacity on our network, unlike other ISPs. In addition to this, you will only get slower speeds IF you don’t play by the rules. Even if your service is deprioritised, browsing remains awesome. Here’s how we determine who to deprioritise and when:

We use a 2 tiered rolling window system between 6am and 12am to ensure our network is optimised to keep your account running smoothly.
  • If you use more than a certain amount of Gigs in a 6 hour period, then your service will be deprioritised until those 6 hours are up. Your ADSL account will then be restored to normal priority.
  • Similarly, if you use more than a certain amount of Gigs in 7 day period, then your service will be deprioritised until that 7 day period is up. Your ADSL account will then be restored to normal priority.

Remember, these windows ONLY refer to usage between 6am and 12am.

Here’s where it gets interesting! All usage during Download Plus hours, that’s between 12am and 6am does NOT contribute to your overall usage. That’s right, you can completely max out your account between these hours, and it will NOT count towards your 6 hour and 7 day rolling windows. It’s a free for all! This is when you can really get the most out of downloads and updates.

For more details on our AUP, see our Knowledge Base article.
More questions and answers will be added as the thread goes along :)
 
Last edited:

Joker

Expert Member
Joined
Aug 10, 2004
Messages
1,615
Feedback ? Read the comments on the news article.. nuff said
Those comments are speculation, give the WA bashing a rest guys it's getting old...

I'd like to see some speed test results from people who've already purchased a package - specifically during business hours.
 

GoofySmurf

Senior Member
Joined
Dec 23, 2009
Messages
993
If you use more than a certain amount of Gigs in a 6 hour period, then your service will be deprioritised until those 6 hours are up. Your ADSL account will then be restored to normal priority.

Similarly, if you use more than a certain amount of Gigs in 7 day period, then your service will be deprioritised until that 7 day period is up. Your ADSL account will then be restored to normal priority.


Lol with that kind of FUP do you really expect to get customer ... you probably dont have feedback because there is so many other packages available that does not use this ridiculous FUP. The Mweb and even the Telkom uncapped is much more bang for your buck or even the openweb gold package.

If you dont do real uncaped and try and confuse users with complex FUP why not just stay with capped packages because effectively that is what this is only it resets every 7 day's or 6 hours ....

Just my 2c
 

WAJeff

Web Africa Representative
Joined
May 15, 2009
Messages
1,506
If you use more than a certain amount of Gigs in a 6 hour period, then your service will be deprioritised until those 6 hours are up. Your ADSL account will then be restored to normal priority.

Similarly, if you use more than a certain amount of Gigs in 7 day period, then your service will be deprioritised until that 7 day period is up. Your ADSL account will then be restored to normal priority.


Lol with that kind of FUP do you really expect to get customer ... you probably dont have feedback because there is so many other packages available that does not use this ridiculous FUP. The Mweb and even the Telkom uncapped is much more bang for your buck or even the openweb gold package.

If you dont do real uncaped and try and confuse users with complex FUP why not just stay with capped packages because effectively that is what this is only it resets every 7 day's or 6 hours ....

Just my 2c
This thread is for users who have purchased our Home Uncapped.
By all means, share you opinion, but do it in a proper thread
http://mybroadband.co.za/vb/showthread.php/381773-Web-Africa-home-uncapped-ADSL-service-launched?p=7227095&viewfull=1#post7227095

Our AUP is extremely transparent, as I've mentioned in my first post. Please go through the original post and see about threshold limitations and when this is actually put into place.
 

GoofySmurf

Senior Member
Joined
Dec 23, 2009
Messages
993
Well you ask on a forum for feedback and there I gave it deal with it .... As a uncapped user I am always looking for a better offering from any ISP, if you cannot take feedback from a potential client then what use is it. If it didnt have FUP this draconian I would be one of the clients commenting on how the service is doing ...
 

Splice

Senior Member
Joined
Feb 8, 2010
Messages
634
Well you ask on a forum for feedback and there I gave it deal with it .... As a uncapped user I am always looking for a better offering from any ISP, if you cannot take feedback from a potential client then what use is it. If it didnt have FUP this draconian I would be one of the clients commenting on how the service is doing ...
OP clearly states !
we'd appreciate users who have signed up for the Uncapped products to post up their feedback, good or bad.
 

Light

Active Member
Joined
Aug 27, 2004
Messages
61
Just signed up for the 4mbps account starting next month. So I will have to wait and see.... :)
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,111
Any chance of getting a test account for 24 hours? This uncapped model suits me actually as I'm at work during the day and only download at night, just depends on what kind of performance I can expect during the download plus hours.
 

DeadPool

Well-Known Member
Joined
Jun 4, 2010
Messages
260
Any chance of getting a test account for 24 hours? This uncapped model suits me actually as I'm at work during the day and only download at night, just depends on what kind of performance I can expect during the download plus hours.
that is the question, what are the speeds gona be like during download plus hours? & Will the speeds be more or less consistent between nntp, torrents and filehosting sites?
 

Stevie G

Banned
Joined
Nov 19, 2007
Messages
1,964
that is the question, what are the speeds gona be like during download plus hours? & Will the speeds be more or less consistent between nntp, torrents and filehosting sites?
webafrica news servers full speed on 4meg, 450k max
 

Griz

Expert Member
Joined
Sep 15, 2010
Messages
1,199
Tbh i think there AUP is the best one i've seen so far, its clear so you know pretty much exactly what you getting. Might just change from my titan to the uncapped ;p
 

WAJeff

Web Africa Representative
Joined
May 15, 2009
Messages
1,506
that is the question, what are the speeds gona be like during download plus hours? & Will the speeds be more or less consistent between nntp, torrents and filehosting sites?
If I reach my threshold can I still use the account?
Most definitely, yes. Depending on our network load at the time, we might not even de-prioritise your account that much. During testing, the accounts did not see a de-prioritisation once. At a worst case scenario, you'll have 50% availablilty on our account during office hours and as soon as our network load decreases (usually after 22:30) we'll lift this. Download Plus hours also do not contribute to your threshold - so its flood gates open
See above :)
 

Metalspawn

Well-Known Member
Joined
Feb 1, 2005
Messages
216
WAJeff congratulations on staying calm with all these people not realising what the product is. As soon as you reach your limit you won't get cut off, just shaped like the Mweb account is all day. I think this is a great product and if I had the money I would go for it.

stevenv I have a newsdemon account and with my normal account (silver priority same as uncapped) I get full speeds on my downloads. Hope that helps
 

Armizael

Well-Known Member
Joined
May 31, 2006
Messages
349
Posted this in the launch thread, posting it in here now as well.

I'm using the 4mbit option on a 10mbit line.
Got full speed all night long last night, even while throttled.
I'm still throttled at the moment.

I've RDP'ed to my home box, here's how my speeds add up currently (in the day being throttled) :

Browsing and http downloads (from ubuntu.com) : Average at 430kb/s
Torrents : 250-350kb/s
NNTP : 50-150kb/s

I'm guessing NNTP is deprioritized a bit lower than the other protocols. Still need to test the WA newsserver, using Astraweb currently.

I'm happy all in all if it stays like this. My browsing experience is like a dream even when throttled, I'm still getting decent speeds on P2P and afterhours I get full speeds even when throttled.

I'll post some speedtests and tracerts shortly.
 

Armizael

Well-Known Member
Joined
May 31, 2006
Messages
349



Trace to MyBB :

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 8 ms 5 ms 5 ms wblv-ip-esr-3.ipnet.wa.co.za [41.185.83.1]
2 7 ms 7 ms 7 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
3 7 ms 8 ms 8 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 7 ms 6 ms 7 ms wnls-cr1-vl-10.wa.co.za [41.185.0.42]
5 8 ms 20 ms 7 ms wbs-ip-hsll-1-vl-102.telkom-ipnet.co.za [196.220
.59.230]
6 54 ms 8 ms 8 ms 196.43.11.234
7 31 ms 8 ms 9 ms 196.43.25.206
8 10 ms 8 ms 9 ms ge0-3.br2.cpt1.za.mtnbusiness.net [196.7.8.206]

9 34 ms 31 ms 31 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 57 ms 31 ms 30 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 58 ms 40 ms 29 ms 41.72.136.53
12 30 ms 28 ms 28 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Trace to Twitter :

Tracing route to twitter.com [199.59.149.230]
over a maximum of 30 hops:

1 5 ms 4 ms 7 ms wblv-ip-esr-3.ipnet.wa.co.za [41.185.83.1]
2 8 ms 6 ms 6 ms wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
3 20 ms 7 ms 7 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 35 ms 29 ms 8 ms 41-66-150-177-b1.available.africainx.net [41.66.
150.177]
5 162 ms 181 ms 163 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
6 163 ms 185 ms 164 ms 195.50.122.217
7 176 ms 161 ms 171 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

8 193 ms 162 ms 161 ms ae-56-221.ebr2.London1.Level3.net [4.69.153.129]

9 250 ms 231 ms 230 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]

10 235 ms 236 ms 253 ms ae-10-10.ebr2.Washington12.Level3.net [4.69.148.
50]
11 253 ms 237 ms 235 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221
]
12 264 ms 237 ms 235 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
13 259 ms 237 ms 237 ms ae-3-80.edge2.Washington4.Level3.net [4.69.149.1
44]
14 255 ms 237 ms 237 ms TWITTER-INC.edge2.Washington4.Level3.net [4.53.1
14.102]
15 306 ms 306 ms 306 ms xe-1-3-1.pao1-cr1.twttr.com [199.16.159.85]
16 310 ms 324 ms 310 ms xe-0-0-0.smf1-er2.twttr.com [199.16.159.33]
17 311 ms 311 ms 311 ms www4.twitter.com [199.59.149.230]

Trace complete.

Need any other info?
 

Armizael

Well-Known Member
Joined
May 31, 2006
Messages
349
Full speed (430kb/s) on NNTP now, even though I'm throttled. Enjoying this more and more :p
 
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