Web Africa ADSL general feedback

Now I understand why they said uncapped is unsustainable...................... for them that is
 
Hi All,

Firstly, thank you to everyone for bearing with us today.

We came back to 100% at around 8:50pm. Our IPC was running at reduced capacity due to Telkom performing unplanned maintenance on one of our IPC links at around 3pm today.

Good service is tremendously important to us - we fully understand how crucial seamless and quick connectivity is to our customers. I'd like to humbly apologise to everyone that was affected by the outage, and assure you that we will we working closely with Telkom to ensure that no further outages of this nature recur.
 
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waroop said:
Good service is tremendously important to us - we fully understand how crucial seamless and quick connectivity is to our customers. I'd like to humbly apologise to everyone that was affected by the outage, and assure you that we will we working closely with Telkom to ensure that no further outages of this nature recur.
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Whilst I do appreciate the eventual appearance from WA, I am sure I have heard this quite a few times before - sorry but it does not make me feel any better and hopeful for the road ahead. These type of comments are standard for WA
 
Your message did not reach some or all of the intended recipients.

Subject: RE: Account Cancellation
Sent: 28/03/2012 07:08 AM

The following recipient(s) cannot be reached:

'Web Africa Support' on 28/03/2012 07:08 AM
550 This message contains a virus or other harmful content (4156))
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LMAO... I guess now we can't even email WA support anymore either... FAN FREAKING TASTIC!
 
Moved to WA 3 months ago. 3 months of hell.
Never had a decent working connection. Having to reload pages 5 or 6 times before the load. Having to restart my router several times a week sometimes 2 or 3 times a day. Support guys promising to call me back and still waiting after a month.

Two major outages from them in the last 2 weeks. vs

3 years with Datapro. 1 maybe 2 outages. And had to restart the router maybe twice a year because of zero connection, I actually can't remember because it was so seldom.

New contract printing to be followed by cancellation.

Yesterdays "Impact : Degraded download speeds for ADSL users." which actually means no, zip, zill, zero, zilch connectivity on your uncapped static ip business connection for 6 hours, sorry for the inconvenience; was the straw that broke the camels back.
 
Guys I think you need to give WA a bit of a break on this outage...this specific outage was caused by Telkom not WA, probably an issue on the ESR...Can you even imagine how frustrating it must be for WA having to rely on Telkom to rectify the problem...Have you tried getting Telkom to fix your DSL ? I mean it was not WA that did the maint is was Telkom, and at that it was unplanned...vent your frustration at Telkom on this one...not WA!

As for other issues you guys are experiencing with WA...well... I can't comment on those. They do seem to have a bit of a crisis with stability at the moment ...
 
And wheres the redundancy???

Comparing this outage to an outage on your ADSL line at home, is laughable at best. You're not talking about a R600pm service here, you are talking about a multi million rand service per month here. Naturally, it takes a tad higher priority. FYI - I've had problems on my ADSL line fixed in a matter of half an hour - it all just depends who you speak to. Again, WA, spending millions per month with Telkom, will definately have "the person" to contact at Telkom - not a call center, like the public masses.

Whilst the cause of the outage MIGHT have been an IPC outage (I have my reasons for believing otherwise), where is the redundancy? Where is the fail over? WA wants to be a 1st tier provider (hell, they claim it over and over, even though they have NFC what it entails to be an 1st tier provider), then they need to start to think, and act, like an 1st tier provider.

The sad part is, that the 'crisis with stability' as you put it, is not 'at the moment' - it's been on going forever, and they seem to be incapable of getting an hold on it.
 
eddief1 said:
Guys I think you need to give WA a bit of a break on this outage...this specific outage was caused by Telkom not WA, probably an issue on the ESR...Can you even imagine how frustrating it must be for WA having to rely on Telkom to rectify the problem...Have you tried getting Telkom to fix your DSL ? I mean it was not WA that did the maint is was Telkom, and at that it was unplanned...vent your frustration at Telkom on this one...not WA!

As for other issues you guys are experiencing with WA...well... I can't comment on those. They do seem to have a bit of a crisis with stability at the moment ...
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Has WA been on a really bad luck streak for the past 2 years? I think they over sold their capacity and are now struggling to keep up with maintenance/upgrades. How else do you explain the terrible shaping during office hours?
 
RoosTa said:
Has WA been on a really bad luck streak for the past 2 years?
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Some WA subscribers appear to be on a bad luck streak.

Yesterday's issues were the first time in months I've had a serious performance problem with WA. Guess I should count myself lucky.
 
Seriously, I don't loose it often, but I am on a short fuse.

I am so sick of having to reboot my router every 30 minutes just to get my connection to work. WTF is going on? I stream like I am on a 384 line. I can't load webpages, seriously WTF?
 
Oh FFS, 3 minutes later .. 400 Kbps stream is buffering. MyBB hardly loads. FFFFFFFFFFFFUUUUUUUUUUUUUUU WWWWWWWWWWWWWWWAAAAAAAAAAAA !!!!!!!!!!!!!!!!!!!!!
 
Grimspoon said:
Seriously, I don't loose it often, but I am on a short fuse.

I am so sick of having to reboot my router every 30 minutes just to get my connection to work. WTF is going on? I stream like I am on a 384 line. I can't load webpages, seriously WTF?
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I also have bad speeds right now =/ It's a first for me though...never had any issues with my Webafrica account.
 
MyBB loads now, but still buffering a pathetic little 400 Kbps stream.
 
Morning all,

Please see an open letter from our COO, Rupert regarding Tuesday's outage.

Dear Web Africans

I’d like to take a moment to personally apologise and offer an explanation for the ADSL issue many of you experienced on Tuesday afternoon.

This occurred due to Telkom performing unplanned maintenance on one of our core IPC connections. As a result, our network capacity was substantially and unexpectedly reduced to our ADSL subscribers, causing slow speeds and a general degradation between 2.40pm and 8.45pm.

We understand that the inconvenience caused by poor connectivity is both frustrating and not what you have come to expect from Web Africa.

I’d like to personally apologise and assure you that we are working closely with Telkom to ensure that no further outages of this nature recur.

We appreciate all your support and look forward to providing a seamless ADSL experience going forward.

Rupert Bryant
Web Africa Co-Founder and COO
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WAJeff said:
Morning all,

Please see an open letter from our COO, Rupert regarding Tuesday's outage.
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Thanks Jeff for this, but to me this just seems like a repeat of what we have heard before.

Thankfully my needs are not business related, so what for me is really annoying etc, for many is a loss of potential revenue etc.

What I cannot understand, and would really appreciate an answer on, is why for a tier 1 ISP who claim to be a major player, and the best etc, you have no plan B. Sure you guys have pointed out that is was Telkom's fault (and this will happen again...and again) but why do you not have a plan B so that we have "a seamless ADSL experience"? You have had outages before - would that have not caused you to plan for future problems and put a back up in place?
 
Fulton17 said:
Thanks Jeff for this, but to me this just seems like a repeat of what we have heard before.

Thankfully my needs are not business related, so what for me is really annoying etc, for many is a loss of potential revenue etc.

What I cannot understand, and would really appreciate an answer on, is why for a tier 1 ISP who claim to be a major player, and the best etc, you have no plan B. Sure you guys have pointed out that is was Telkom's fault (and this will happen again...and again) but why do you not have a plan B so that we have "a seamless ADSL experience"? You have had outages before - would that have not caused you to plan for future problems and put a back up in place?
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What do you guys understand by a Tier 1 ISP? Has the definition changed in the last few years? When I was in the game, Tier 1 was an ISP which had direct connections overseas, and did not resell another ISP's bandwidth.

I doubt there is ANY ISP is SA which is not completely reliant on Telkom at some point in their network.
 
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