Web Africa ADSL general feedback

[diegoa]

My downloads are 1/4 of the speed of what they should be normally :/

 

[biometrics]

This is a 4 Mbps line/account:

Time to move on. FY WA!

 

[froot]

http://www.speedtest.net/result/1873494521.png

Speed and latency is fine for me. But packet drops on gaming is what grinds my balls

 

[rrh]

My downloads are 1/4 of the speed of what they should be normally :/

+20 - and that after my line was upgraded from 4Mb to 10Mb <sigh>

 

[BossertGF]

Ok im done waiting for WA to sort out there nonsense. I think I have been patient enough. any good alternatives for gaming?

 

[Gtx Gaming]

Ok im done waiting for WA to sort out there nonsense. I think I have been patient enough. any good alternatives for gaming?

mweb they give gaming highest priority

 

[Lycanthrope]

Ok im done waiting for WA to sort out there nonsense. I think I have been patient enough. any good alternatives for gaming?

I really don't want to troll here... But MWEB.

I signed up Monday after being on MWEB's trial since Thursday. The latency is perfect (stable, no packet loss, no grief).

So... yeah, I'm happy. Apart from a couple of annoying (read: MEGA ANNOYING) user control panel issues I'm having with MWEB, I don't miss WebAfrica yet.

Just sad that I have to pay R599 for an account that I won't be using this month

 

[czc]

In the space of 20mins.

We may have a little problem here...
Your connection scored only 39% of your hosts average. This does not always mean that you're in bad shape. Our knowledge of hosts averages derive from the previous 30 days tests ran from a given provider. If the Internet package that you pay for happens to be slower than most people on your ISP then you will get this message.

 

[biometrics]

*sigh*

 

[Zewp]

Wow, from these threads it seems that WA is haemorrhaging their uncapped clients something fierce.

 

[biometrics]

Wow, from these threads it seems that WA is haemorrhaging their uncapped clients something fierce.

Most of us have been taking their crap because of the RedAfrica account. But prices will be dropping in the coming weeks. So I'll be moving for sure.

 

[Gtx Gaming]

must be the only guy that have decent connection with wa

http://www.speedtest.net/result/1873629953.png

ping and speeds is good

 

[Grimspoon]

Absolutely pathetic speeds. I am on a 4mb line.

 

[mrlgm007]

Useless account , useless support thank goodness i was got a free account from a mate a work i cant gel aka work what ever you want to call it with WA any more.

Got a 10 mb line and tested with a saix and IS account FULL SPEED but no not WA red hat special.

http://www.speedtest.net/result/1874154689.png

ok so i restarted my router , line been up for 4 days as i restart router once a month on the first.

now i am getting http://www.speedtest.net/result/1874167381.png

at least i am also now getting full speed 960 on astraweb account..

was it the connection to old on my wa account (dose this make a difference ??) as my saix account on download pc runs 3 to 4 weeks no issue until i restart my router.

Jeff please let us know what is going on...

 

[WAJeff]

Morning guys,

Very strange reading through these posts this morning, networking monitoring is showing 100% and asking a few of the guys around the office - their connections where fine last night.
Did anyone contact Support about this, get tracert's, known sites that are slow etc etc?

Regardless, I'll have this escalated onto our Networking guys to investigate what happened last night - there might be an explanation on the slow speeds experienced here. Before I do this though, I'll need a bit of info from you guys. Please PM me the following and I'll have things escalated for you:

• Please set the subject line as Slow ADSL so I know what's what.
  • Customer Code
  • What time did you notice the slow speeds?
  • What was slow? Downloads, browsing, streaming etc.
  • Account Type. Uncapped, Home ADSL, Business ADSL etc.
  • Any other relevant info. Tracert's, speedtests, ping times etc.
  
  Because a lot of guys have had issues, I will most likely not be able to reply to all the PM's. I promise, I've got it and read all of them

 

[diegoa]

As I reported on WA forums, same issue, I get 1/4 speed with packet loss on WA and full speeds through Axxess with no issues. I am on a 4MB ADSL Line with 10GB Home Pro.

 

[WAJeff]

Morning guys,

Very strange reading through these posts this morning, networking monitoring is showing 100% and asking a few of the guys around the office - their connections where fine last night.
Did anyone contact Support about this, get tracert's, known sites that are slow etc etc?

Regardless, I'll have this escalated onto our Networking guys to investigate what happened last night - there might be an explanation on the slow speeds experienced here. Before I do this though, I'll need a bit of info from you guys. Please PM me the following and I'll have things escalated for you:

• Please set the subject line as Slow ADSL so I know what's what.

• Customer Code

• What time did you notice the slow speeds?

• What was slow? Downloads, browsing, streaming etc.

• Account Type. Uncapped, Home ADSL, Business ADSL etc.

• Any other relevant info. Tracert's, speedtests, ping times etc.

Because a lot of guys have had issues, I will most likely not be able to reply to all the PM's. I promise, I've got it and read all of them

Everything is being addressed in due time. Because the Online Team doesn't work 24/7 - we can't always get to things as they're posted.

Re-posting from the last page.

 

[froot]

Thanks Jeff, pm sent.

 

[froot]

6 Hour Usage: 0.80 GB 0.79 GB

So I hit my threshold while downloading some Linux updates.

Ouch... throttled to 15-40KBps.

Thanks, just cancelled my account. This was the nail on the head combined with the unplayable-factor for online games.

Oh, I can't even do that....

YIKES! An unexpected error seems to have occurred.
This error could be caused by a temporary connectivity problem to the website and may resolve itself.
Please wait approximately 1 minute and try again. If the error persists, please contact our support team at support@webafrica.co.za
When contacting support, please reference error number [7].
We do apologise for the inconvenience.

<-- Happened 5min later too.

 

[WAJeff]

So I hit my threshold while downloading some Linux updates.

Ouch... throttled to 15-40KBps.

Thanks, just cancelled my account. This was the nail on the head combined with the unplayable-factor for online games.

Oh, I can't even do that....

<-- Happened 5min later too.

http://forums.webafrica.co.za/showt...ncapped-Feedback?p=63278&viewfull=1#post63278