Web Africa ADSL general feedback

[Wyzak]

Can you open: http://www-prd.woolworths.co.za/store/browse/product.jsp?productId=6009171361105 on your WA account?
I can open it fine on my other pc (other ISP).

Works fine on Afrihost.
Works fine on FNB.
Loaded fine on WA as well albeit slower.

This is the file that I tried to download ever so unsuccessfully on WA - http://remotedl.splashtop.com/download/Splashtop_Streamer_Win_v1.7.5.6.EXE
Took me less than 20 seconds on Afrihost and FNB...

 

[grim]

Nearly on my way home, will do some tests to see if my connection is doing the same.

The port reset that froot is refering to is a reset on the DSLAM side of your connection, you need to phone Telkom for this.

It does sometimes help resolve strange issues on an ADSL lines.

 

[bees]

Same on my side - some sites slow, others don't open at all. Account reset didn't help. Argh.

 

[Wyzak]

Nearly on my way home, will do some tests to see if my connection is doing the same.

The port reset that froot is refering to is a reset on the DSLAM side of your connection, you need to phone Telkom for this.

It does sometimes help resolve strange issues on an ADSL lines.

I am aware of what he is referring to. I just can't imagine that it will resolve my issue with WA when all other ISPs are fine. At the same time only certain ports on WA are affected... Additionally to that I saw the same issue on my work's ADSL line. The common denominator here is WA...

 

[mrlgm007]

Works fine on Afrihost.
Works fine on FNB.
Loaded fine on WA as well albeit slower.

This is the file that I tried to download ever so unsuccessfully on WA - http://remotedl.splashtop.com/download/Splashtop_Streamer_Win_v1.7.5.6.EXE
Took me less than 20 seconds on Afrihost and FNB...

saix account downloaded exe file no issue wa account 1 min left but been there for 3 min...

wait just timed out

and that link

i get Error Page Exception

SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.

both accounts..

Wa acc file downloaded with fdm

 

[Dan C]

my whole connection just vrekked... only switched to WA only couple of hours ago, it was going ok, but dead now

ah well back to Afrihost.

 

[grim]

my whole connection just vrekked... only switched to WA only couple of hours ago, it was going ok, but dead now

ah well back to Afrihost.

Same, back online now though

 

[Dan C]

Same, back online now though

I made a mental note not to game online with WA account, but forgot... it's fustrating getting kicked out of your server just when the heat is on.

 

[twicode]

Everything was down for about 30 minutes

Reply from 41.185.82.1: Destination net unreachable.
Reply from 41.185.82.1: Destination net unreachable.
Reply from 41.185.82.1: Destination net unreachable.
Reply from 41.185.82.1: Destination net unreachable.

I assume maintenance?

 

[waroop]

Everything was down for about 30 minutes

I assume maintenance?

Busy upgrading the capacity of the network. Apologies for the disruption guys.

 

[Fulton17]

Busy upgrading the capacity of the network. Apologies for the disruption guys.

Ah so I am assuming that would explain my DL+ problems.

Very poor morning in DL+ hours
1st hour 189 megs
2nd hour 197 megs
3rd hour 1256 megs
4th hour 1922 megs
5th hour 1182 megs (and DL finished)

It was only in the 4th hour that speeds were close to full speed .

On a positive note, the full DL was from WA news server

Thanks Rupert for this feedback - can we hope for improved performance now?

 

[Crowley]

4mb uncapped

00:00 - 01:00 1 718 887 bytes 1.64 MB
01:00 - 02:00 54 314 312 bytes 51.80 MB
02:00 - 03:00 1 328 462 bytes 1.27 MB
03:00 - 04:00 2 640 442 bytes 2.52 MB
04:00 - 05:00 52 080 414 bytes 49.67 MB
05:00 - 06:00 23 309 181 bytes 22.23 MB
06:00 - 07:00 59 572 859 bytes 56.81 MB

 

[WAJeff]

Ah so I am assuming that would explain my DL+ problems.

Very poor morning in DL+ hours
1st hour 189 megs
2nd hour 197 megs
3rd hour 1256 megs
4th hour 1922 megs
5th hour 1182 megs (and DL finished)

It was only in the 4th hour that speeds were close to full speed .

On a positive note, the full DL was from WA news server

Thanks Rupert for this feedback - can we hope for improved performance now?

It would relate to poor D+ speeds last night yes.
We're constantly seeing improvements on our network, so an improvement should be seen yes,

 

[Wyzak]

Busy upgrading the capacity of the network. Apologies for the disruption guys.

Its understandable that you need to perform upgrades at certain times. But it is not acceptable that you fail to communicate this with your customers. You could have so easily sent out an email to your client base and informed them of the upgrades.

 

[Fulton17]

It would relate to poor D+ speeds last night yes.
We're constantly seeing improvements on our network, so an improvement should be seen yes,

Thanks Jeff for feedback re DL+

Sadly your second sentence just not seem to be true for many of us users (with very varied experiences and some areas ok and others not) , but let's hope this upgrade will help

 

[WAJeff]

Its understandable that you need to perform upgrades at certain times. But it is not acceptable that you fail to communicate this with your customers. You could have so easily sent out an email to your client base and informed them of the upgrades.

Agree 100% with you here.
The capacity upgrades weren't expected to cause any disruptions to services, hence no notification where posted.

In future, we'll definitely post about this.

 

[Wyzak]

Thanks Jeff, I have always been very happy with my WA account and would hate to see that change.

 

[Wyzak]

Are there any known issues at the moment? I am unable to connect to my home PC even though I can see that it is connected.

 

[Wyzak]

Yep there are more issues on the WA network this fine morning.

I was unable to access my home PC from FNB and even my WA account. Yet when I logged in with an Afrihost account I could immediately access it....

I am trying to access 41.185.129.2xx
Successful from 196.215.82.xxx (Afrihost)
Unsuccessful from 41.185.129.1xx (WA)
Unsuccessful from 41.183.22.xxx (FNB)

I tried all of the above, and then reset everything and tried all of them again. On both cases WA and FNB failed to connect to WA, and in both cases Afrihost could connect to WA.

 

[WAJeff]

Are there any known issues at the moment? I am unable to connect to my home PC even though I can see that it is connected.

No reported issues on our side at the moment. What do our ADSL guys say?