Web Africa ADSL general feedback

[Necuno]

Experiencing these frequent time-outs as well in Cape Town. Really not happy - will probably move to MWEB if this continues. Started a few days ago.

 

[RandomGRK]

Mine is perfect now. Just reset my modem.

 

[biometrics]

Moved our office today from WA to Afrihost. And everything just works now.

 

[Alan]

for last 2 days couldn't access mybb properly. Pages took forever to load. Couldn't even log out. Firefox and Chrome. Really bizarre

load up Afrihost account and it's working fine

 

[NomNom]

Jeff any response to what is going on?

 

[nivek]

for last 2 days couldn't access mybb properly. Pages took forever to load. Couldn't even log out. Firefox and Chrome. Really bizarre

load up Afrihost account and it's working fine

Same issue

 

[kissingmybbgoodbye]

I have totally given up on WA, even their call centre takes ages to answer their calls. One company going down the drains. I am even considering signing up to another isp and pay double fees for next month. I already stopped recommending my customers of using them and i will persuade a few others to stop using them. Of course this post is not posted from WA as it is impossible but I had to post it through my backup account

 

[nivek]

Ive had a really good run with them over the years, its been rock solid till now, ill give them time to sort it out

 

[grim]

Ive had a really good run with them over the years, its been rock solid till now, ill give them time to sort it out

There's been constant issues since March, that's long enough to sort out issues

 

[kissingmybbgoodbye]

I have canceled my account about three times now with WA, no confirmation whatever from them that they have canceled my account(an automated email would be nice informing me the services have been canceled and some status in your control panel).

There should be some confirmation email about me canceling the service. Just in case I have to take them to court about canceling my service my userid is kol09 and i wish to terminate my service

 

[Necuno]

I would log a ticket and demand confirmation. Not sure if their cancel button actually works now.

I have canceled my account about three times now with WA, no confirmation whatever from them that they have canceled my account(an automated email would be nice informing me the services have been canceled and some status in your control panel).

There should be some confirmation email about me canceling the service. Just in case I have to take them to court about canceling my service my userid is kol09 and i wish to terminate my service

 

[kissingmybbgoodbye]

I would log a ticket and demand confirmation. Not sure if their cancel button actually works now.

I phoned them just now they will send me some confirmation they say, but it should be standard practice to send a confirmation email of the cancelation after you press the button and confirmed you want to cancel. Think their Business Analyst needs to go back to school as well

 

[kissingmybbgoodbye]

Yay got a confirmation will be officially an ex customer of Web Africa at the end of June

 

[NomNom]

Seems to be fine now.. might be speaking too soon though.

 

[twiga]

Seems to be fine now.. might be speaking too soon though.

Also better for me now. Wonder if there might be some draconian shaper at play?

 

[Mike Hoxbig]

Seems to be fine now.. might be speaking too soon though.

Until it hits office hours again, so I guess we'll have to wait until tomorrow to see.

 

[b@nD]

Draconian shaper

Also better for me now. Wonder if there might be some draconian shaper at play?

Yup -- it is called "keep the business customers happy -- shape the hell out of everyone else"

Everyone else normally comes right at about 19h00PM SAST

 

[NomNom]

Also better for me now. Wonder if there might be some draconian shaper at play?

Until it hits office hours again, so I guess we'll have to wait until tomorrow to see.

True

 

[eltherza]

1 1 ms 36 ms <1 ms Billion.400G [10.0.0.2]
2 10 ms 10 ms 10 ms dsl-61-97-1.dynamic.wa.co.za [41.61.97.1]
3 13 ms 11 ms 14 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
4 12 ms 12 ms 12 ms wnls-cr1-vl-801.wa.co.za [41.185.0.67]
5 52 ms 12 ms 12 ms 41-66-150-41-29.WC-RO-DCE-1-to-WEB001-CPE.africa
nx.net [41.66.150.41]
6 192 ms 166 ms 163 ms CORE_GB-LD-GS-MEC-1_TO_GB-LD-GS-MSC-1_AINX_P2P__
G_gb [41.84.12.141]
7 175 ms 163 ms 167 ms 195.50.122.217
8 * 283 ms * ae-2-52.edge3.London1.Level3.net [4.69.139.105]

9 184 ms 164 ms 164 ms Telia [4.68.111.182]
10 183 ms 163 ms 164 ms ldn-bb2-link.telia.net [80.91.249.181]
11 177 ms 244 ms 171 ms prs-bb2-link.telia.net [80.91.247.240]
12 184 ms 176 ms 177 ms ffm-bb2-link.telia.net [80.91.246.182]
13 178 ms 179 ms 177 ms ffm-b10-link.telia.net [80.91.251.124]
14 * * * Request timed out.
15 * * * Request timed out.

 

[nivek]

come on webafrica sort yourselves out