Web Africa ADSL general feedback

[ghostR]

Could consider giving Vox or CrystalWeb a try, hell, I've even had good performance from Afrihost lately as well. Just watch out for the new cancellation policy of WA, there is no cancel option, have to call in.

Afrihost's network is the best in the market atm, the problem with WA at the moment is IS and not WA themselves IMO.

 

[fluKe]

Good bye and good luck Web Africa, my last day with your **** service. You're going to need a lot of luck to survive.

 

[Fulton17]

Internet Solutions Capacity is extremely full during the day in DBN, so that's most probably why.

When I use VOX, I get full speeds, no problem and they are also IS if I am correct

Nope WA is just shaping me; throttling me or whatever term they use to death. It started this month - it is a WA issue I am convinced

 

[Mental-Tree]

So weird that my connection runs perfectly from Monday morning till Friday afternoon, then it goes for a ball of ish with latencyes averaging 250ms... Third weekend in a row with the same pattern.

 

[Enigma_]

Afrihost's network is the best in the market atm, the problem with WA at the moment is IS and not WA themselves IMO.

I'm more concerned about their latest policy change that stipulates customers need to call into their call centre in order to cancel. That caused me to start cancelling the rest of my services with them, not to mention service is atrocious and their hosting infrastructure leaves a lot to be desired.

Also Vox, and CrystalWeb are also on IS, exact same backbone as Web Africa.

 

[Bursty-dude]

I just sent these words in response to that horrid auto-respond email they send saying the ticket will be closed within 24 hours if they do not hear back from you:

"Seeing as you take so long to respond, maybe you should implement auto-respond emails to your support staff to tell them to respond to emails in a timeous fashion."

 

[Enigma_]

I just sent these words in response to that horrid auto-respond email they send saying the ticket will be closed within 24 hours if they do not hear back from you:

"Seeing as you take so long to respond, maybe you should implement auto-respond emails to your support staff to tell them to respond to emails in a timeous fashion."

I think you're just wasting your own time there

 

[Fulton17]

Managing 10% line speeds on my current DL

No feedback from anyone at WA today; tried live chat but after 6 + minutes, it just dropped me and told me to email or call WA

I can't fathom the poor support and service levels of WA

 

[ghostR]

Also Vox, and CrystalWeb are also on IS, exact same backbone as Web Africa.

Vox run their own DSL network with their own IPC and scale it accordingly when they want to, same with Afrihost.

With IS ISPs on the other hand they have to wait for IS management to approve upgrades etc, there is also a problem where IS runs on 1gbps links for IPC whereas Afrihost/Vox run on 10gbps capable links, so it is much quicker and easier for AH/VOX to upgrade than it is for IS to.

Afaik there is a slight capacity issue in DBN recently on the IS network.

 

[ndocrat]

Looks like WA Capped just died.. Getting a "You have been Capped" message and usage stats on the DSL console is showing 0 bytes remaining.. This on the start on a new month with a 200GB capped account. Stats were last update 10 minutes ago (12:20am).

Posting using AH Prepaid.. Not impressed with WA.

EDIT: So DSL Console has just now sorted itself out.. Showing 200GB of Anytime data available but no Download Plus quota (should be 1TB)

 

[Pada]

...

EDIT: So DSL Console has just now sorted itself out.. Showing 200GB of Anytime data available but no Download Plus quota (should be 1TB)

I have the same with my 150GB Home Capped Pro account.

For me it just seems like the email was wrongly sent and the info isn't displayed correctly in the portal, since I had no connectivity issues near midnight.

 

[ndocrat]

I have the same with my 150GB Home Capped Pro account.

For me it just seems like the email was wrongly sent and the info isn't displayed correctly in the portal, since I had no connectivity issues near midnight.

Thanks for the feedback. I actually got the "You have been Capped" while browsing after I couldn't open any pages and went to the WA homepage. Definitely looks like there was a blip or something.. The DSL Console is still not showing a value for Download Plus. Also, just checked my stats and I did 292GB last month and the bulk of that was during the Download Plus window so did not exhaust my bandwidth.

 

[ndocrat]

Just changed back to my WA Business Capped account. Am still redirected to "capped.webafrica.co.za" if I try to open any pages. DSL Console is showing 200GB remaining but am unable to browse. Had to change back to my AH account to post this.

 

[Francois Marais]

Nice one WA

Looks as useless as AfriHost a few months back....



No more FREE DATA after hours?
Had constant disconnections since Friday, and line speed (4mbps) drops to a very fast 1024 kbps and slower after the disconnection.

And then I have to do a crap load of tests. I am and IT Tech, and on WEEKENDS and AFTER HOURS I don't want to have to work to test a few things on your network.
If you pay me R440 per hour to do test, I will do them, but I pay you to give me a service and not vice versa, and this please test this and test that is a load of crap. I am not in the mood to test a few things.

I leave me work at work and I sure as hell do not want to work from home for nothing!

 

[PilgrimToHyperion]

WA, come on. I burned some of my cap because you didn't warn us that DL+ has now gone the way of the Dodo. Please sort this out.

 

[Fulton17]

Well I also got those sms messages saying I had used up my data

Go to console and see no DL+ data and that my roll over top up data has all been used and only then did it go and use my normal data.

I think WA has made some major mess up as I can't see them just stopping DL+ data as they only increased it last month. They would need to give us warning that this is going to happen. I am sure they will get it sorted but just one more issue showing that WA really can't seem to cope with what is going on

 

[AdrianH]

Yeah, I also used up my cap instead of DL+. They website says capped accounts get downloads between 12 and 6, so probably another balls up.

Will have to phone again like last month and tell them to start addinh top ups to my account.

 

[NameOfBeast]

Yeah, I also used up my cap instead of DL+. They website says capped accounts get downloads between 12 and 6, so probably another balls up.

Will have to phone again like last month and tell them to start addinh top ups to my account.

Same thing happened to me. No DL+ at all.

 

[heartbroken]

Well I also got those sms messages saying I had used up my data

Go to console and see no DL+ data and that my roll over top up data has all been used and only then did it go and use my normal data.

I think WA has made some major mess up as I can't see them just stopping DL+ data as they only increased it last month. They would need to give us warning that this is going to happen. I am sure they will get it sorted but just one more issue showing that WA really can't seem to cope with what is going on

Yeah, I also used up my cap instead of DL+. They website says capped accounts get downloads between 12 and 6, so probably another balls up.

Will have to phone again like last month and tell them to start addinh top ups to my account.

Same thing happened to me. No DL+ at all.

MOTHER effing B!tch, the same happened to me now. DL+ just gone and I burned through 5% of my anytime data already!

/shouts

 

[Fulton17]

Yeah, I also used up my cap instead of DL+. They website says capped accounts get downloads between 12 and 6, so probably another balls up.

Will have to phone again like last month and tell them to start addinh top ups to my account.

Yep - agree

What I do not understand is how they just keep going from one crises to the next and nothing seems to improve. Surely one should learn from past mistakes, but then I am having the same issues I had a few months ago and the engineers are still working on it