Web Africa ADSL general feedback

WAJustinW said:
Are you still having issues? I can confirm we had no reported issues last night.

Please PM your client code so I can have our support investigate further.

Thanks
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I still had problems this morning but it seems to have sorted itself out later.
 
What is the normal max speed you can achieve using the 4Mb home uncapped?

because it seems i am not hitting 4mb/s but rather more
 
jarrydred said:
What is the normal max speed you can achieve using the 4Mb home uncapped?

because it seems i am not hitting 4mb/s but rather more
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We have also increased our Network capacity by 8% and there will be more coming. So this coupled with possible Telkom upgrades could be the reason.

Have you done a speed test and what are you getting?
 
DNS servers seem to be giving trouble again. Windows troubleshooter agrees.

Changed to Google's DNS and everything is fine.
 
My account got suspended for going 4gb over the rolling windows for the second time. Asked them to cancel everything right there and then. No 30 day notice but I have to wait for them to move my line back to telkom.

Sorry WA. The last 4 years were great but the other options out there means I don't have to take threats from my sp any more.
 
Crowley said:
My account got suspended for going 4gb over the rolling windows for the second time.
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And this on an "uncapped" account

Surely WA should manage their systems better? Also I thought if you went over they just throttled your account depending on capacity and time of day. This type of behaviour on their behalf seems to indicate that they must really be battling and times are tight
 
Crowley said:
My account got suspended for going 4gb over the rolling windows for the second time. Asked them to cancel everything right there and then. No 30 day notice but I have to wait for them to move my line back to telkom.

Sorry WA. The last 4 years were great but the other options out there means I don't have to take threats from my sp any more.
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Really sad to hear you have decided to leave but can you PM me your client code and I can see if I can do anything to assist.

The thing is, we have advised our customers that are on our Uncapped service that you need to stay within your thresholds as per your package and if you have gone over the threshold, just slow down your usage so that you fall below the threshold. We never ever want a customer to leave us but we have to follow the process as per our AUP, which all Uncapped customers agreed to when signing up. But again if you stay within the thresholds you will have a smooth and uninterrupted service.
 
WAJustinW said:
The thing is, we have advised our customers that are on our Uncapped service that you need to stay within your thresholds as per your package and if you have gone over the threshold, just slow down your usage so that you fall below the threshold. We never ever want a customer to leave us but we have to follow the process as per our AUP, which all Uncapped customers agreed to when signing up. But again if you stay within the thresholds you will have a smooth and uninterrupted service.
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So as I read this Justin, your uncapped accounts are actually not uncapped, but capped accounts. If my threshold is 14 gigs per 7 days, I pretty much have a 60 gig capped account that I can only use 14 gigs within 7 days.

"Usage Management:

We use a rolling window system between 6am and 12am to ensure our network is optimised to keep our customers' accounts running smoothly.

If a User uses more than a certain amount of Gigs in a 7 day period, then their service will be moved to a lower priority until that 7 day period is up. Their ADSL account will then be restored to normal priority." http://www.webafrica.co.za/legal/home-uncapped-usage-policy/

According to this your speeds will be slowed down, but your account should not be terminated.

All very confusing :erm:
 
Fulton17 said:
And this on an "uncapped" account

Surely WA should manage their systems better? Also I thought if you went over they just throttled your account depending on capacity and time of day. This type of behaviour on their behalf seems to indicate that they must really be battling and times are tight
Click to expand...

Quite the contrary Fulton17, we have increased our network capacity quite considerably over the last couple of months and are not running near full capacity. The reason behind this is that we have a small amount of customers continually exceeded their thresholds and this in my opinion is unfair as it is impacting the majority of our Uncapped users which are well within their limits.

We have notified these customers about their usage exceeding the thresholds but they decided not to slow it down. We even give these customers a call to warn them and all they need to do is stick within the threshold. These customers also have a choice of upgrading their service to a bigger package since they will using such a high amount of bandwidth.

So we have done all that we can do from our end but we need our customers to work with us as well.
 
WAJustinW said:
Quite the contrary Fulton17, we have increased our network capacity quite considerably over the last couple of months and are not running near full capacity. The reason behind this is that we have a small amount of customers continually exceeded their thresholds and this in my opinion is unfair as it is impacting the majority of our Uncapped users which are well within their limits.

We have notified these customers about their usage exceeding the thresholds but they decided not to slow it down. We even give these customers a call to warn them and all they need to do is stick within the threshold. These customers also have a choice of upgrading their service to a bigger package since they will using such a high amount of bandwidth.

So we have done all that we can do from our end but we need our customers to work with us as well.
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I've asked this millions of times before:

A) What if I exceed it by using steam? How about HD streaming?
Sure there are other means like TPB, but seriously not everyone is digital distribution handicapped.

B) How many strikes a month or months in a row before the bullying tactics kick in?
We all know that the letters only mean one thing... you will be kicked unless you use your webz less.

:edit
Steam obviously on a single user... well you would have to download a lot of games in those seven days, but what if we add more connections to it? Would be interesting to know how many home users in a home WA worked their cap from. If you take a typical house of 3 - 4 people on a single home uncapped account it gives you about 2 - 3 gig a day. (4 meg account used with 71 gig window over 7 days)


Fulton17 said:
So as I read this Justin, your uncapped accounts are actually not uncapped, but capped accounts.
Click to expand...

They will deny it. WA seems to only cater for grandma and grandpa...
 
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BigAl-sa said:
Yes my son, it suits me fine...
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How many persons are you?

Just curious as how this product will work for more than one person that is actually using the internet. For 3-4 people 2-3 gig a day might be too little..

We are talking Home product for home which includes families ?
 
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