Web Africa Fibre feedback

Joined
May 4, 2017
Messages
9
Considering getting Web Africa as ISP choice for fibre installation.

Any good or bad stories?

Alternatives are iConnect, Cool ideas and Vox.
 

SpiderGear

Senior Member
Joined
Mar 8, 2010
Messages
574
Everytime I open this section of the forum I find people complaining about WA. If it was my money I would stay away. I would rather look at Cool Ideas or Crystal Web.
 

KinsZA

Expert Member
Joined
May 23, 2005
Messages
1,094
A friend of mine has the exact opposite with Webafrica, amazing performance (This is OpenServe and a capped package).

I do know another who uses iConnect uncapped 20mbit @R1200 a month and is very happy but I found them pretty horrible to deal with. They wanted to charge the OpenServe installation fee even though OpenServe has the special running until end of June and when I queried that part there was no explanation other than its a fee I must pay and their website sucks. So I've had positive references of the service by users for both.
 

Mariuspay

Senior Member
Joined
Dec 6, 2012
Messages
506
I have had Webafrica / Openserve since Dec 2016.
Installed within 1 week and amazing performance.
 

Trompie67

Expert Member
Joined
Apr 20, 2015
Messages
1,424
Webafrica on Openserve capped for the last 2 months.

Took them 3 months to get the installation sorted out, & customer service feedback during that time was abysmal.

Now that it's up & running we have no complaints.
 

ShaneE

Well-Known Member
Joined
Jan 29, 2015
Messages
160
I've been with Webafrica on Vumatel since February this year. Less than a week after my first query to them I had both the Vumatel CPE installed and my line activated and working.

Had to call them pretty late at night because I switched routers, and I was impressed that at how quickly they helped me. My internet has also been amazing since the start, 50mb uncapped.

I also read pretty negative reviews about them when I started looking, but a colleague suggested trying them based on his service from them, and them covering all of the installation+activation charges saved me around R6000 was awesome too.
 

dpc

Active Member
Joined
Sep 14, 2011
Messages
33
I've been running with Web Africa on a capped FTTH account on Openserve's infrastructure for more than a year now. Had a few minor delays in the application process, but once those were resolved, the line was installed in a matter of days.

Other than my own power going offline, I haven't had any issues on my line. It's been stable and consistent since I got it.

Hope this helps :)
 

Anthro

Expert Member
Joined
Jun 13, 2006
Messages
3,560
The sign up process, and their sales pitch may be flawless - but the service delivery of said install is lacking (possibly as a result of OpenServe)
That said though, ordered through Afrihost (OpenServe), and they where at my door installing after 1 week, WebAfrica did not even place an order on my behalf ?
In the end though, Lightspeed are the preferred provider at my complex, and Im still waiting - starig at a fibre strand outside my flat with sad eyes.
 
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