Web sQuad ISP - Feedback Thread #2

websquadza said:
Looks to be first hop; have you logged a ticket here yet?


Also please log a ticket here if you can?
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We've picked up that one of our BNGs was causing some issues earlier. The team has made some changes to configs there and it appears to be stable. We will keep monitoring it.

JHB Update: This BNG is continuing to be problematic. Our team is moving services to alternate BNGs - please be patient, this may take a little while.
 
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websquadza said:
We've picked up that one of our BNGs was causing some issues earlier. The team has made some changes to configs there and it appears to be stable. We will keep monitoring it.

JHB Update: This BNG is continuing to be problematic. Our team is moving services to alternate BNGs - please be patient, this may take a little while.
Click to expand...

Just logged a ticket before reading this. But attached the Pingplotter details if it helps.
 
websquadza said:
Looks to be first hop; have you logged a ticket here yet?


Also please log a ticket here if you can?
Click to expand...

Logged a ticket and they sorted it out. was fault on websqaud and moved it to another device and seems to be working now. Thanks for the awesome support
 
So since last week there has been weirdness with vumatel cpt northern suburbs, I almost want to call it micro disconnects.

Chatted to other friends, also in Vuma but different various ISPs and they are experiencing the same.

Any insight?
 
jvrs said:
So since last week there has been weirdness with vumatel cpt northern suburbs, I almost want to call it micro disconnects.

Chatted to other friends, also in Vuma but different various ISPs and they are experiencing the same.

Any insight?
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Nothing reported or on the Vuma NWI board. Seen similar in JHB Parklands 1 last year. Would need to be logged, and MTRs/Pingplotter provided. Then we can escalate accordingly
 
@websquadza
Did I miss something with speeds/packages on Octotel changing?
I see the prices/packages on the site are different to what I got billed this month.
Did something go wonky or did the pricing change very recently?

Thanks
 
Hi @websquadza , today is the last day with my current ISP before I move over to you guys.
How much downtime should I expect and is there anything I can do on my side to decrease said down time? :)
 
Chiller89 said:
@websquadza
Did I miss something with speeds/packages on Octotel changing?
I see the prices/packages on the site are different to what I got billed this month.
Did something go wonky or did the pricing change very recently?

Thanks
Click to expand...
New pricing is set for 1 March - pricing still to go out, shouldn't be any changes on billing yet. Drop me a PM with your details and will confirm asap
 
tm458 said:
Hi @websquadza , today is the last day with my current ISP before I move over to you guys.
How much downtime should I expect and is there anything I can do on my side to decrease said down time? :)
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Howdy, looking forward to welcoming you. Which FNO are you on? Have you received your router / PPPOE credentials?
 
websquadza said:
Howdy, looking forward to welcoming you. Which FNO are you on? Have you received your router / PPPOE credentials?
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I'm on vumatel (aerial) and I've received my router that came configured with pppoe details.
 
websquadza said:
New pricing is set for 1 March - pricing still to go out, shouldn't be any changes on billing yet. Drop me a PM with your details and will confirm asap
Click to expand...
All good, billing is as I expect it to be, I think I'm just seeing the new prices/speeds on the website.
Thanks
 
tm458 said:
I'm on vumatel (aerial) and I've received my router that came configured with pppoe details.
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Ok so we just need the line to be released. Our team will be on hand tomorrow to push through orders and deal with any potential issues. As soon as your current service goes off, you can plug in your new router. As soon as the service is provisioned, you will come online.
 
websquadza said:
Ok so we just need the line to be released. Our team will be on hand tomorrow to push through orders and deal with any potential issues. As soon as your current service goes off, you can plug in your new router. As soon as the service is provisioned, you will come online.
Click to expand...
Broadband light went off with the old ISP's pppoe details. Changed to my new details and all lights on the ONT are green, it even says connected on the router's dashboard but no Internet.

1000076966.png
 
tm458 said:
Broadband light went off with the old ISP's pppoe details. Changed to my new details and all lights on the ONT are green, it even says connected on the router's dashboard but no Internet.

View attachment 1655112
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Please log a ticket- looks like a misconfiguration on your router. Drop me a PM and will ask the team to assist
 
websquadza said:
Please log a ticket- looks like a misconfiguration on your router. Drop me a PM and will ask the team to assist
Click to expand...
Still facing some issues but I'm basically up and running now.
Thanks!
 
This intermittent loss is annoying, I thought it would clear up after 2 days or something but it's been like this since migrating to you guys. Can't use GeForce Now properly since the loss results in dropped frames and choppy audio. Valorant is a pain as well, basically anything UDP related is cooked for me.

Might just be me who's facing this so any idea what's happening? @websquadza

Screenshot 2024-02-04 133748.png
Screenshot 2024-02-04 134917.png
 
tm458 said:
This intermittent loss is annoying, I thought it would clear up after 2 days or something but it's been like this since migrating to you guys. Can't use GeForce Now properly since the loss results in dropped frames and choppy audio. Valorant is a pain as well, basically anything UDP related is cooked for me.

Might just be me who's facing this so any idea what's happening? @websquadza

View attachment 1656532
View attachment 1656538
Click to expand...
Thanks for letting me know- we're taking a look into what is causing this
 
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