Web sQuad ISP - Feedback Thread #2

websquadza said:
www is back up, bit of a migration headache yesterday - thanks for your patience. Clientzone is up too.
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Is it me or does the clientzone look different now?

I'm new and I haven't been billed for January yet. Is that normal or is it because the site was down?
 
websquadza said:
We're struggling to steer around this, but the team is trying. Seems to be Seacom/Cloudflare related and responses haven't been great so far.
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Ah man I have my ISP also escalate toe Seacom and then I have a ticket of my own for my own website with CF but CF support is acting as dumb as can be.
 
websquadza said:
Apologies for my late response on these posts, just quoting the last two.

There definitely is an issue with some prefixes (specifically cloudflare prefixes) which are not being announced locally, and instead in Marseilles. These prefixes would usually be announced locally, which is a bit odd. It seems there may be a congestion issue upstream affecting traffic from Cloudflare in Marseilles. We have reached out to Cloudflare and Seacom NOCs.

With regards to our portal, we are aware of an unrelated issue (you won't see the timeouts). We are working on this currently.
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this might be related to the IPTV issue too , as Cloudflare is the dns i'm using.
 
websquadza said:
We're struggling to steer around this, but the team is trying. Seems to be Seacom/Cloudflare related and responses haven't been great so far.
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Thanks, that time of year I suppose.

Edit.

Things appear to be working better this afternoon.. Trace routes are still not great, but it is much better than it was the last few days.
 
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PsyWulf said:
You blackholing some IP ranges? I'm holidaying and I had to proxy to my house to even reach the clientzone,gets dropped otherwise
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We are, our GeoIP filter is a little broken, so we've taken a bit of a hammer to the problem while we resolve that. Should be sorted during the course of this week.
 
ctriaan said:
Is it me or does the clientzone look different now?

I'm new and I haven't been billed for January yet. Is that normal or is it because the site was down?
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We have made some changes and removed a problematic 3rd party addon for our clientzone, which broke our theme.. The team is working on restoring the old look and feel.
Regarding your billing, the billing team needs to load your order separately, which is usually done quickly, but due to an influx of Jan 1st migrations and the issue above, is taking slightly longer than expected. Thanks for your patience here.
 
websquadza said:
We have made some changes and removed a problematic 3rd party addon for our clientzone, which broke our theme.. The team is working on restoring the old look and feel.
Regarding your billing, the billing team needs to load your order separately, which is usually done quickly, but due to an influx of Jan 1st migrations and the issue above, is taking slightly longer than expected. Thanks for your patience here.
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No problem. I just didn't want to be cut off for non-payment.

Would you mind looking at my IPV6 question, please?
 
ctriaan said:
@websquadza, could you please explain what someone in your sales team meant when she asked if she should set up IPV6 for me? I said "no" because I didn't think I needed it.

I know what IPV6 is, and noticed that my OpenWRT router automatically created a virtual DHCPv6 client "attached to" my PPPOE interface.

What I wanted to know was if she meant she would change it from PPPOE to only DHVPv6 or a static address or am I overthinking this?

Also, is it free or is it an add-on like a static IP?
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We offer dual stack IPv4 and IPv6 by default on all our connections, so enabling IPv6 will just allow for you to enjoy IPv6. You can leave it enabled on your PPPOE interface and on dynamic, it will automatically pull a prefix (or it should), we can assist with this if needed. IPv6 is entirely free.

We do offer static IPv4 at a small additional monthly cost if needed.
 
websquadza said:
We offer dual stack IPv4 and IPv6 by default on all our connections, so enabling IPv6 will just allow for you to enjoy IPv6. You can leave it enabled on your PPPOE interface and on dynamic, it will automatically pull a prefix (or it should), we can assist with this if needed. IPv6 is entirely free.

We do offer static IPv4 at a small additional monthly cost if needed.
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It's working the way it is. I wonder what she wanted to enable on her side though.

This is what it looks like in OpenWRT.

The top interface is the normal PPPOE one. The bottom one was there by default and I'm pretty sure it's not being used. The middle one was created automatically. It wasn't there with my previous ISP because they didn't have IPV6.

Screenshot from 2024-01-03 19-35-54.png
 
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IdlePhaedrus said:
Thanks, that time of year I suppose.

Edit.

Things appear to be working better this afternoon.. Trace routes are still not great, but it is much better than it was the last few days.
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All good today, haven't done any trace routes, but everything is working as it should @websquadza .
 
Seems vaumtel in springs has died again , do we need to log calls, or just let it resolve itself @websquadza ?


These bursts of outages are becoming more and more frequent
 
ijacobs3 said:
Seems vaumtel in springs has died again , do we need to log calls, or just let it resolve itself @websquadza ?


These bursts of outages are becoming more and more frequent
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I'd say please log a call, drop me the ticket number. Will get the team to escalate to a SDM as soon as we have a few open Vumatel tickets. Not much we can escalate before that.
 
Guys what is going on with a friend of mine's connection @websquadza the poor guy has been battling for a while on this and it's back and forth. Then it's the router then it's this then its that. Give the man a Mikrotik and troubleshoot he's getting rather tired.

744461
 
websquadza said:
We have made some changes and removed a problematic 3rd party addon for our clientzone, which broke our theme.. The team is working on restoring the old look and feel.
Regarding your billing, the billing team needs to load your order separately, which is usually done quickly, but due to an influx of Jan 1st migrations and the issue above, is taking slightly longer than expected. Thanks for your patience here.
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Good morning. Still no invoice for January and we're halfway through the month.

I phoned on the 8th, 12th and this morning. Twice I got through to sales and once to support after selecting accounts. All of them said they would follow up with accounts, but still nothing.
 
ctriaan said:
Good morning. Still no invoice for January and we're halfway through the month.

I phoned on the 8th, 12th and this morning. Twice I got through to sales and once to support after selecting accounts. All of them said they would follow up with accounts, but still nothing.
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Will follow up on this for you
 
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