rvanwyk
Expert Member
Which site is that and server are you testing to? I can see what I get if you want.
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Web sQuad ISP - Feedback Thread #2
- Thread starter websquadza
- Start date
GoneWithTheWindows
Honorary Master
Still waiting on your re-provision. The guys did say on the ticket that this is a headache with Vuma and a lot more effort than it should be.
This Speedtest server isn’t “websquad’s” server. It’s hosted on a 3rd party platform (digital ocean). We use it as a litmus test but it’s not on net and we have no control over it; we use it because it’s not locally peered (as opposed to vms on Azure and AWS). That said; tests on our side are showing that this is running at about 50% of other tests like Coreix’s London speedtest server (which is also not locally peered).
Let the guys follow up with VUMA on your reprovision- your line has had multiple issues in the past affecting performance; thereafter we can push a little further. Also of note, our accelerator is currently offline with no ETR on bringing it back up (we are re-deploying it into our core to a different place on the network). This won’t affect anyone except clients with line issues / FNO issues (such as you’re experiencing now).
rvanwyk
Expert Member
For what it’s worth. My results on 500/200 Vuma Arial Wilgeheuwel.
Attachments
GoneWithTheWindows
Honorary Master
Noted.
This is extremely frustrating.
GoneWithTheWindows
Honorary Master
Completely respectable. You are getting just about what you are paying for.
rvanwyk
Expert Member
Is there no way to cache Apple content? Even Apple Music is useless tonight.
We have reached out to Apple's peering team. Not much in terms of positive feedback at this point. But will follow up
rvanwyk
Expert Member
Seeing very slow speeds to a specific international server. This is where I get all my "news" from if you know what I mean. Also getting slow SpeedTest results on international (Netherlands) Something you can do?
EDIT: Tried some Amsterdam servers and most don't even start the SpeedTest.
EDIT: Tried some Amsterdam servers and most don't even start the SpeedTest.
Last edited:
rvanwyk
Expert Member
500/200 service
Can anyone suggest me what my next step should be??? Been struggling for about more than a month now with Gaming lag issues on websquad only. Websquad has been changing a couple of stuff but they seems unable to locate the issue. when I use another isp account everything works 100%. I'm at this point where I don't know if we will ever be able to sort this problem out.
So someone please tell me what to do!!!!
So someone please tell me what to do!!!!
Seeing high packet loss and those latencies! Been monitoring from this end and seems to have cleared up. Please can you check and confirm? I think this may have been related to the cable breaks, Both our JHB vendors have Equiano capacity, but some tuning may have been required here.
As per our chat, the issue also exists on other PPPOE credentials, which means this is an Openserve issue. Our team is working with Openserve to address this further.
rvanwyk
Expert Member
Thanks. Back to normal.
This has been going on for a month. So give me one reason why I should stay with websquad and not move to another isp that works.
Actually longer than a month. It's actually ever since I signed on
GoneWithTheWindows
Honorary Master
Anyone else having issues?
Browsing - Microsoft teams meeting - general use feeling awful...
Browsing - Microsoft teams meeting - general use feeling awful...
HartsockZA
Expert Member
Wacs and Sat3 down everything is a bit bottled atm
As per the above, the issues are largely related to the multiple undersea breaks. I will provide an update to the extent of these shortly.
Update: Multiple submarine cable outages
By now I'm sure you're aware of the multiple undersea outages affecting WACS and SAT-3. In addition to this, ACE was also damaged during July, resulting in higher latencies on that path. [Mybroadband] https://mybroadband.co.za/news/fibre/503568-bad-news-about-break-in-undersea-cables.html
I want to provide a comprehensive view of the above cable breaks; and how they affect the local internet ecosystem and the potential impact these outages will be over the next few weeks.
From a cable point of view, the Léon Thévenin (the ship that can fix this fault) is only expected to reach the site of the break in the 2nd-3rd week of September, and please keep in mind, repairs are complex in this region and may take additional time. So we can safely assume that these cable systems will only return to service later in September or early October. ACE's repairs have been delayed until late October due to the location of the fault, and adverse weather conditions in the area hampering safe access to the location of the break.
Equiano is in production for some networks (two of our upstream partners have lit Equiano capacity). But the cable system is not fully in production yet for everyone (despite all the media fanfare), with hardware vendor delays or terrestrial capacity delays between Portugal and London, leading to only a fraction of the total cable system capacity being online. This is important as we explore the local internet landscape.
Latencies to some international destinations will be generally higher during this time.
Locally, South Africa has one of the richest peering ecosystems in the world. With over 550 networks present at NAP JHB alone. This means that many large data entry and exit points are locally peered, including big names like Netflix, Microsoft, Amazon, Facebook, Cloudflare, and other clouds and content providers. Some of these networks are part of those either waiting for additional capacity (eg. hardware vendor delays for Equiano, or 2Africa) and/or struggling with sufficient capacity on re-routed traffic, with so many active cable systems currently affected by faults/breaks.
Peering exchanges play a pivotal role in the South African network ecosystem. However, some content providers may currently lack the capacity they require to adequately transport traffic as they normally do. We've already seen providers such as Cloudflare (one of the largest content networks on the planet) re-route traffic around these constraints (https://www.cloudflarestatus.com/), as best as they can - but the delays in loading Mybroadband show that this is not ideal. These changes are, however, more fluid than static. Changes are constantly happening based on demand and other network factors. De-peering these networks is also not an option due to the need for access to their local resources (eg. AWS and Azure local instances). As such, certain traffic may be less than ideal as these peered networks grapple with these constraints.
We have taken measures to ensure we proactively monitor these networks, and make our best efforts to work around any potential issues. Bear in mind these are incredibly complex network structures (Cloudflare, for example, peer with us at 4 DCs on 10 different interfaces nationally) and managing changes is a complex task.
By now I'm sure you're aware of the multiple undersea outages affecting WACS and SAT-3. In addition to this, ACE was also damaged during July, resulting in higher latencies on that path. [Mybroadband] https://mybroadband.co.za/news/fibre/503568-bad-news-about-break-in-undersea-cables.html
I want to provide a comprehensive view of the above cable breaks; and how they affect the local internet ecosystem and the potential impact these outages will be over the next few weeks.
From a cable point of view, the Léon Thévenin (the ship that can fix this fault) is only expected to reach the site of the break in the 2nd-3rd week of September, and please keep in mind, repairs are complex in this region and may take additional time. So we can safely assume that these cable systems will only return to service later in September or early October. ACE's repairs have been delayed until late October due to the location of the fault, and adverse weather conditions in the area hampering safe access to the location of the break.
Equiano is in production for some networks (two of our upstream partners have lit Equiano capacity). But the cable system is not fully in production yet for everyone (despite all the media fanfare), with hardware vendor delays or terrestrial capacity delays between Portugal and London, leading to only a fraction of the total cable system capacity being online. This is important as we explore the local internet landscape.
Latencies to some international destinations will be generally higher during this time.
Locally, South Africa has one of the richest peering ecosystems in the world. With over 550 networks present at NAP JHB alone. This means that many large data entry and exit points are locally peered, including big names like Netflix, Microsoft, Amazon, Facebook, Cloudflare, and other clouds and content providers. Some of these networks are part of those either waiting for additional capacity (eg. hardware vendor delays for Equiano, or 2Africa) and/or struggling with sufficient capacity on re-routed traffic, with so many active cable systems currently affected by faults/breaks.
Peering exchanges play a pivotal role in the South African network ecosystem. However, some content providers may currently lack the capacity they require to adequately transport traffic as they normally do. We've already seen providers such as Cloudflare (one of the largest content networks on the planet) re-route traffic around these constraints (https://www.cloudflarestatus.com/), as best as they can - but the delays in loading Mybroadband show that this is not ideal. These changes are, however, more fluid than static. Changes are constantly happening based on demand and other network factors. De-peering these networks is also not an option due to the need for access to their local resources (eg. AWS and Azure local instances). As such, certain traffic may be less than ideal as these peered networks grapple with these constraints.
We have taken measures to ensure we proactively monitor these networks, and make our best efforts to work around any potential issues. Bear in mind these are incredibly complex network structures (Cloudflare, for example, peer with us at 4 DCs on 10 different interfaces nationally) and managing changes is a complex task.