Web sQuad ISP - Feedback Thread #2

Hi @websquadza

IPv6 broke around 4:20. I cannot even get to your web site:
# traceroute6 -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 28 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.349 ms 3.179 ms 3.182 ms
2 2c0f:f030::1000:401 (2c0f:f030::1000:401) 4.834 ms !N 4.814 ms !N 4.636 ms !N
 
Hi @websquadza

IPv6 broke around 4:20. I cannot even get to your web site:
# traceroute6 -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 28 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.349 ms 3.179 ms 3.182 ms
2 2c0f:f030::1000:401 (2c0f:f030::1000:401) 4.834 ms !N 4.814 ms !N 4.636 ms !N
It just started working again now at 10:16.
 
It just started working again now at 10:16.
We've picked up on an issue where the IGP doesn't update the dynamically allocated prefixes through. Manually refreshing seems to do the job. We're investigating a fix here. Thanks for the update.
 
Evening, thank you for you patience here - I understand your frustration. I've spoken to our team who have been on your ticket for the past few days. I can assure you that we are actively following up with Metrofibre here, and that this has been escalated to senior members of their team for intervention. We have asked for some concrete feedback in this regard and we'll update your ticket through the course of tomorrow with more details.
Dear WebSquad Team,

I wanted to take a moment to express my sincere appreciation for the outstanding service I've received from WebSquad. In my experience, WebSquad has consistently demonstrated why it deserves to be recognized as the number one ISP. Your team’s commitment to customer satisfaction, even under pressure, is truly commendable.

A special shout-out goes to Brody, who went above and beyond during a challenging time. Despite being on sick leave, Brody noticed my post and took it upon himself to reach out and help resolve the issues I was facing. This level of dedication is something rare and speaks volumes about the quality of your staff.

I also want to apologize for any frustration or miscommunication on my part during this time. In hindsight, I realize that I may have overreacted, and I deeply regret any inconvenience this may have caused. I am grateful for the patience and understanding your team has shown.

Moving forward, I will strongly recommend WebSquad to everyone as the go-to ISP. Your team’s exceptional service, coupled with your friendly and helpful staff, makes WebSquad the best choice for reliable and top-notch internet service.

Thank you once again for all that you do.

Sincerely,
 
Dear WebSquad Team,

I wanted to take a moment to express my sincere appreciation for the outstanding service I've received from WebSquad. In my experience, WebSquad has consistently demonstrated why it deserves to be recognized as the number one ISP. Your team’s commitment to customer satisfaction, even under pressure, is truly commendable.

A special shout-out goes to Brody, who went above and beyond during a challenging time. Despite being on sick leave, Brody noticed my post and took it upon himself to reach out and help resolve the issues I was facing. This level of dedication is something rare and speaks volumes about the quality of your staff.

I also want to apologize for any frustration or miscommunication on my part during this time. In hindsight, I realize that I may have overreacted, and I deeply regret any inconvenience this may have caused. I am grateful for the patience and understanding your team has shown.

Moving forward, I will strongly recommend WebSquad to everyone as the go-to ISP. Your team’s exceptional service, coupled with your friendly and helpful staff, makes WebSquad the best choice for reliable and top-notch internet service.

Thank you once again for all that you do.

Sincerely,
Evening @DragoRSA , thank you very much for the kind words. I understand fully the frustration that bad line can cause, and our team is always committed to ensuring issues get resolved. Sometimes it takes a little more poking and prodding when it comes to FNOs, but thank you for your patience while we got is resolved. Thank you for your recommendation and support!
 
Dear WebSquad Team,

I wanted to take a moment to express my sincere appreciation for the outstanding service I've received from WebSquad. In my experience, WebSquad has consistently demonstrated why it deserves to be recognized as the number one ISP. Your team’s commitment to customer satisfaction, even under pressure, is truly commendable.

A special shout-out goes to Brody, who went above and beyond during a challenging time. Despite being on sick leave, Brody noticed my post and took it upon himself to reach out and help resolve the issues I was facing. This level of dedication is something rare and speaks volumes about the quality of your staff.

I also want to apologize for any frustration or miscommunication on my part during this time. In hindsight, I realize that I may have overreacted, and I deeply regret any inconvenience this may have caused. I am grateful for the patience and understanding your team has shown.

Moving forward, I will strongly recommend WebSquad to everyone as the go-to ISP. Your team’s exceptional service, coupled with your friendly and helpful staff, makes WebSquad the best choice for reliable and top-notch internet service.

Thank you once again for all that you do.

Sincerely,

I can honestly say the same about the service, very hands on, not just log a ticket and vanish into a workflow ( or like Vodacom, spend 2 days pissing around with a router , when the ONT clearly indicates there is an actual fibre fault)


Moved both my directors , and some family to websquad , and they all very happy

As soon as our company’s contact is up with Vodacom, we will be moving to websquad as well.

The accounts team are also fantastic!
 
Has cloudflare or another CDN shat the bed again? All of a sudden like 1/2 the internet is throwing certificate errors this morning, can't get onto slack/etc o_O
 
I understand 100%, will chat to the accounts team and make sure this is resolved permanently.

Edit. I've just spoken to the team. It seems that the promo code isn't applying as it should. We're implementing a more permanent workaround to resolve. Thanks for your patience.
Dear Web Squad, so just received my latest invoice and yet again for the 5th month in a row the promotion code has not applied and I have a double charge..... I thought a more permanent solution was being implemented? Must I get on the phone again tomorrow to get this rectified like I do every single month?
 
Dear Web Squad, so just received my latest invoice and yet again for the 5th month in a row the promotion code has not applied and I have a double charge..... I thought a more permanent solution was being implemented? Must I get on the phone again tomorrow to get this rectified like I do every single month?
Morning - will get this resolved for you.
 
@websquadza Please help with ticket 546861. Business line. It’s month end and their year end and no internet.

Openserv was there and works from a laptop connected to the ONT but it seems your Mikrotik is the issue.
 
@websquadza Please help with ticket 546861. Business line. It’s month end and their year end and no internet.

Openserv was there and works from a laptop connected to the ONT but it seems your Mikrotik is the issue.
Apologies was offline this afternoon. Checking on this quickly
 
Thank you, any chance this will be sorted for next month without me having to reach out?
We've moved you away from a promo code and to a more permanent new product. Issue is now resolved. Thanks for your patience here.
 
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