Web sQuad ISP - Feedback Thread #2

@websquadza I recently moved places last week and didn't want to cancel with websquad. I thought it would be an easy switch to the new place as it would just have to get activated (there is a fibre box here). Turns out there is a "ports" issue in Wynberg and I can't get activated until the 5th of September. So I've waited a whole week and now I'm being told that your sales person can't get in contact with Vumatel.

This is seriously making me consider cancelling because I can't be buying data for another whole weekend. Do you now have any priority contacts at Vumatel that would give you some sort of status update? Since we can't contact them anymore I have to rely on you to be diligent in following up with them.
 
@websquadza I recently moved places last week and didn't want to cancel with websquad. I thought it would be an easy switch to the new place as it would just have to get activated (there is a fibre box here). Turns out there is a "ports" issue in Wynberg and I can't get activated until the 5th of September. So I've waited a whole week and now I'm being told that your sales person can't get in contact with Vumatel.

This is seriously making me consider cancelling because I can't be buying data for another whole weekend. Do you now have any priority contacts at Vumatel that would give you some sort of status update? Since we can't contact them anymore I have to rely on you to be diligent in following up with them.
Evening, I understand the frustration here. Vumatel has had a week of issues (not atypical for a first week of the month, but more than usual). Our team has actively escalated any and all remaining issues. If you can please pm me your details and I'll sit with our service delivery team in the morning and get an update for you
 
Evening, I understand the frustration here. Vumatel has had a week of issues (not atypical for a first week of the month, but more than usual). Our team has actively escalated any and all remaining issues. If you can please pm me your details and I'll sit with our service delivery team in the morning and get an update for you
Sent details over PM. I expect some sort of result after being patient for two weeks.
 
Sent details over PM. I expect some sort of result after being patient for two weeks.
Morning apologies for not responding sooner. I understand the frustration here. I've updated your PM. We're on Vumatel's case for a speedy resolution here.
 
[mention]HowTo [/mention] , if I recall, you in springs area as well?

Your vuma also just crap itself?
 
Seriously. Apple Music at nights is useless. Wtf.
Not noticing any issues my side. App is generally slow. Yours not loading at all? Do you have v6 enabled? Any chance you can check resource monitor (if you're using a PC) for some IPs and PM me?
 
Got no Internet, Broadband and service lights are off.

This is vumatel, idk which pop our complex is connected to so ill just say this is in the general Midrand area.

edit: came back after 40 ish minutes then went off again after a few minutes and still off now.
 edit2: it's just going on and off, can't keep track anymore
@websquadza
 
Last edited:
Morning apologies for not responding sooner. I understand the frustration here. I've updated your PM. We're on Vumatel's case for a speedy resolution here.
Still waiting for an update on when I'll be able to have internet again. Week three starting now with no end in sight.
 
Still waiting for an update on when I'll be able to have internet again. Week three starting now with no end in sight.
Afternoon, I've PM'd you an update on this matter. Thank you for your understanding and patience. You have my assurance we are on Vuma's case for an alternate solution for you here.
 
Not noticing any issues my side. App is generally slow. Yours not loading at all? Do you have v6 enabled? Any chance you can check resource monitor (if you're using a PC) for some IPs and PM me?
No IPv6. It was wonly last week at nights but seems to be better this week. Perhaps congestion Apple's side?
 
Top
Sign up to the MyBroadband newsletter