Web sQuad ISP - Feedback Thread #2

websquadza said:
As long as it doesn't carry to the end, it's most likely some sort of ICMP rate limiting.
Click to expand...
Thanks.

Since yesterday's outage I'm having endless issues from all my WS sites to a Seacom IP.

EDIT: Nevermind, hardware issue. Resolved.
 
Last edited:
There have been huge issues on Openserve in my area (Garsfontein) since yesterday morning - specifically for Afrihost, Telkom and Mweb clients - but my WS line just keeps going - don't know what dark magic y'all are using but I'm buying!!!
 
Hi @websquadza IPv6 seems very broken.

Code: 
 # traceroute6 -I -l 2001:4200:7000:ffff:ffff:ffff:ffff:f001
traceroute6 to 2001:4200:7000:ffff:ffff:ffff:ffff:f001 (2001:4200:7000:ffff:ffff:ffff:ffff:f001) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.386 ms  3.274 ms  3.199 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.234 ms  3.261 ms  3.362 ms
 3  core-ce.xe-inx-01.jb1.za.ws.net.za (2c0f:f030::1000:6)  3.448 ms  3.314 ms  3.219 ms
 4  * * *
 5  * * *
 6  * * *
^C
 # traceroute6 -I -l 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f
traceroute6 to 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.322 ms  3.216 ms  3.206 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.211 ms  3.274 ms  3.252 ms
 3  core-ce.xe-inx-01.jb1.za.ws.net.za (2c0f:f030::1000:6)  3.315 ms  3.213 ms  3.214 ms
 4  * * *
 5  * * *
 6  * * *
^C
 # traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.319 ms  3.480 ms  3.264 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.247 ms  3.236 ms  3.221 ms
 3  * * *
 4  * * *
 5  * *^C

From outside, your website works, but not to my home:
Code: 
% traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2001:4200:7000:ffff:ffff:ffff:ffff:f001, 64 hops max, 20 byte packets
 1  pta1-pe1.sanren.ac.za (2001:4200:7000:ffff:ffff:ffff:ffff:f000)  0.288 ms  0.487 ms  0.278 ms
 2  et-0-1-4-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:95)  0.759 ms  0.854 ms  0.763 ms
 3  et-1-1-2-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:1:96)  13.884 ms  2.027 ms  2.117 ms
 4  lt-0-1-0-1-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:70)  2.039 ms  2.034 ms  2.039 ms
 5  websquadconnect.ixp.joburg (2001:43f8:6d0::9:137)  2.798 ms  2.720 ms  2.690 ms
 6  core.cr-xe-01.jnb.za.ws.net.za (2c0f:f030:6000::301)  2.824 ms  2.810 ms  2.803 ms
 7  core.as-01.jnb.za.ws.net.za (2c0f:f030:6000::151)  3.079 ms  3.078 ms  2.791 ms
 8  2c0f:f030:6040:2::75 (2c0f:f030:6040:2::75)  3.212 ms  3.367 ms  2.959 ms

% traceroute6 -I -l 2c0f:f030:203:6f8:230:18ff:fecd:7343
traceroute6 to 2c0f:f030:203:6f8:230:18ff:fecd:7343 (2c0f:f030:203:6f8:230:18ff:fecd:7343) from 2001:4200:7000:ffff:ffff:ffff:ffff:f001, 64 hops max, 20 byte packets
 1  pta1-pe1.sanren.ac.za (2001:4200:7000:ffff:ffff:ffff:ffff:f000)  0.609 ms  0.274 ms  0.358 ms
 2  et-0-1-4-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:95)  17.849 ms  0.840 ms  0.757 ms
 3  et-1-1-2-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:1:96)  2.039 ms  1.953 ms  2.038 ms
 4  lt-0-1-0-1-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:70)  2.175 ms  2.099 ms  2.158 ms
 5  * * *
 6  * * *
 7  * * *
 8  * * *
^C
 
JohnHay said:
Hi @websquadza IPv6 seems very broken.

Code: 
 # traceroute6 -I -l 2001:4200:7000:ffff:ffff:ffff:ffff:f001
traceroute6 to 2001:4200:7000:ffff:ffff:ffff:ffff:f001 (2001:4200:7000:ffff:ffff:ffff:ffff:f001) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.386 ms  3.274 ms  3.199 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.234 ms  3.261 ms  3.362 ms
 3  core-ce.xe-inx-01.jb1.za.ws.net.za (2c0f:f030::1000:6)  3.448 ms  3.314 ms  3.219 ms
 4  * * *
 5  * * *
 6  * * *
^C
 # traceroute6 -I -l 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f
traceroute6 to 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.322 ms  3.216 ms  3.206 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.211 ms  3.274 ms  3.252 ms
 3  core-ce.xe-inx-01.jb1.za.ws.net.za (2c0f:f030::1000:6)  3.315 ms  3.213 ms  3.214 ms
 4  * * *
 5  * * *
 6  * * *
^C
 # traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.319 ms  3.480 ms  3.264 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.247 ms  3.236 ms  3.221 ms
 3  * * *
 4  * * *
 5  * *^C

From outside, your website works, but not to my home:
Code: 
% traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2001:4200:7000:ffff:ffff:ffff:ffff:f001, 64 hops max, 20 byte packets
 1  pta1-pe1.sanren.ac.za (2001:4200:7000:ffff:ffff:ffff:ffff:f000)  0.288 ms  0.487 ms  0.278 ms
 2  et-0-1-4-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:95)  0.759 ms  0.854 ms  0.763 ms
 3  et-1-1-2-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:1:96)  13.884 ms  2.027 ms  2.117 ms
 4  lt-0-1-0-1-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:70)  2.039 ms  2.034 ms  2.039 ms
 5  websquadconnect.ixp.joburg (2001:43f8:6d0::9:137)  2.798 ms  2.720 ms  2.690 ms
 6  core.cr-xe-01.jnb.za.ws.net.za (2c0f:f030:6000::301)  2.824 ms  2.810 ms  2.803 ms
 7  core.as-01.jnb.za.ws.net.za (2c0f:f030:6000::151)  3.079 ms  3.078 ms  2.791 ms
 8  2c0f:f030:6040:2::75 (2c0f:f030:6040:2::75)  3.212 ms  3.367 ms  2.959 ms

% traceroute6 -I -l 2c0f:f030:203:6f8:230:18ff:fecd:7343
traceroute6 to 2c0f:f030:203:6f8:230:18ff:fecd:7343 (2c0f:f030:203:6f8:230:18ff:fecd:7343) from 2001:4200:7000:ffff:ffff:ffff:ffff:f001, 64 hops max, 20 byte packets
 1  pta1-pe1.sanren.ac.za (2001:4200:7000:ffff:ffff:ffff:ffff:f000)  0.609 ms  0.274 ms  0.358 ms
 2  et-0-1-4-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:95)  17.849 ms  0.840 ms  0.757 ms
 3  et-1-1-2-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:1:96)  2.039 ms  1.953 ms  2.038 ms
 4  lt-0-1-0-1-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:70)  2.175 ms  2.099 ms  2.158 ms
 5  * * *
 6  * * *
 7  * * *
 8  * * *
^C
Click to expand...
Thanks for your patience here. Please can you check on this again and let me know if everything is routing correctly now?
 
Last edited:
websquadza said:
Thanks for your patience here. Please can you check on this again and let me know if everything is routing correctly now?
Click to expand...
@websquadza the ones that I listed are now working. Thank you.

I found some more that are not working: (they do work from our work network)

Code: 
# traceroute6 -n -I 2a00:d78:0:712:94:198:159:31
traceroute6 to 2a00:d78:0:712:94:198:159:31 (2a00:d78:0:712:94:198:159:31) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402  3.480 ms  3.260 ms  3.225 ms
 2  2c0f:f030::1000:104  3.221 ms  3.308 ms  3.229 ms
 3  2c0f:f030::1000:6  3.440 ms  3.292 ms  3.474 ms
 4  2c0f:f030:5a::1a6  4.163 ms !N  4.045 ms !N  3.991 ms !N
 # traceroute6 -n -I 2a0a:6044:b304::2a
traceroute6 to 2a0a:6044:b304::2a (2a0a:6044:b304::2a) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402  3.318 ms  3.292 ms  3.203 ms
 2  2c0f:f030::1000:104  3.222 ms  3.278 ms  3.225 ms
 3  2c0f:f030::1000:6  3.321 ms  3.335 ms  3.184 ms
 4  2c0f:f030:5a::1a6  4.010 ms !N  4.024 ms !N  3.948 ms !N
 
JohnHay said:
@websquadza the ones that I listed are now working. Thank you.

I found some more that are not working: (they do work from our work network)

Code: 
# traceroute6 -n -I 2a00:d78:0:712:94:198:159:31
traceroute6 to 2a00:d78:0:712:94:198:159:31 (2a00:d78:0:712:94:198:159:31) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402  3.480 ms  3.260 ms  3.225 ms
 2  2c0f:f030::1000:104  3.221 ms  3.308 ms  3.229 ms
 3  2c0f:f030::1000:6  3.440 ms  3.292 ms  3.474 ms
 4  2c0f:f030:5a::1a6  4.163 ms !N  4.045 ms !N  3.991 ms !N
 # traceroute6 -n -I 2a0a:6044:b304::2a
traceroute6 to 2a0a:6044:b304::2a (2a0a:6044:b304::2a) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402  3.318 ms  3.292 ms  3.203 ms
 2  2c0f:f030::1000:104  3.222 ms  3.278 ms  3.225 ms
 3  2c0f:f030::1000:6  3.321 ms  3.335 ms  3.184 ms
 4  2c0f:f030:5a::1a6  4.010 ms !N  4.024 ms !N  3.948 ms !N
Click to expand...
Thanks for this one, we found the issue here. Please let me know if all is in order?
 
tm458 said:
my connection is terrible again but this time it's not the router.
loading webpages, emails, etc takes ages.

the experience is far worse this time around @websquadza


edit: apparently my light levels are all out of whack however they haven't change since the day I got my fibre installed.. hmm...
Click to expand...
yet again being told that my light levels are abnormal even though they haven't changed since the day i got my fibre installed.

please take a look at my ticket when you can. @websquadza
Apart from my initial issues that began around wednesday, my line is now flapping

Ticket #653878
 
tm458 said:
yet again being told that my light levels are abnormal even though they haven't changed since the day i got my fibre installed.

please take a look at my ticket when you can. @websquadza
Apart from my initial issues that began around wednesday, my line is now flapping

Ticket #653878
Click to expand...
Thanks for reaching out. I chatted to the tech on your ticket. DB levels are on the low side, -25.7 dbm. That said, Evotel’s threshold is -28, and this would pose a more consistent issue, not a time specific issue.

The fact that your issue is time based points to some sort of backhaul issue. Oracle and Cloudflare are both locally peered, so the effect of the VPN seems to be to a) mitigate possible MTU or b) mitigate losses (due to ack/synack happening at the dc and retransmits being taken care of by warp).

We’re investigating this further. Evotel have no visibility on anything beyond your onu. Their portal is the only visibility they have, with L2 and backhaul being the responsibility of Reflex. This means that we have to build a conclusive case to get Evotel to escalate to Refelx to investigate their path (OLT to handover), which also means getting more cases. We’ve reached out to some other contacts to see if there are other similar issues. Our team will keep you updated on the ticket and also ask for more tests so we can conclusively isolate the issue and escalate.
 
websquadza said:
Thanks for reaching out. I chatted to the tech on your ticket. DB levels are on the low side, -25.7 dbm. That said, Evotel’s threshold is -28, and this would pose a more consistent issue, not a time specific issue.

The fact that your issue is time based points to some sort of backhaul issue. Oracle and Cloudflare are both locally peered, so the effect of the VPN seems to be to a) mitigate possible MTU or b) mitigate losses (due to ack/synack happening at the dc and retransmits being taken care of by warp).

We’re investigating this further. Evotel have no visibility on anything beyond your onu. Their portal is the only visibility they have, with L2 and backhaul being the responsibility of Reflex. This means that we have to build a conclusive case to get Evotel to escalate to Refelx to investigate their path (OLT to handover), which also means getting more cases. We’ve reached out to some other contacts to see if there are other similar issues. Our team will keep you updated on the ticket and also ask for more tests so we can conclusively isolate the issue and escalate.
Click to expand...
Thanks for the detailed response, sent over some more tests.

Seems this will take some time before it's resolved. Plex, Geforce now and international DL all suffering during peak hours is such a pain.
Screenshot 2025-07-13 174656.pngScreenshot 2025-07-13 174810.png
 
Hope someone can help. Netflix has been useless the last week or so.

Fast.com gives me 51kbps, then jumps to 300kbps and sometime up to 160mbps.

I use the following DNS: 1.1.1.1 and 8.8.8.8.

Same results whether I'm on cable or Wifi.

MTU = 1492

MTR looks perfect to fast.com.

All other services seems fine and I get full line speed on speedtest.
 
rvanwyk said:
Hope someone can help. Netflix has been useless the last week or so.

Fast.com gives me 51kbps, then jumps to 300kbps and sometime up to 160mbps.

I use the following DNS: 1.1.1.1 and 8.8.8.8.

Same results whether I'm on cable or Wifi.

MTU = 1492

MTR looks perfect to fast.com.

All other services seems fine and I get full line speed on speedtest.
Click to expand...
Have you tried using your ISP's DNS
 
rvanwyk said:
Hope someone can help. Netflix has been useless the last week or so.

Fast.com gives me 51kbps, then jumps to 300kbps and sometime up to 160mbps.

I use the following DNS: 1.1.1.1 and 8.8.8.8.

Same results whether I'm on cable or Wifi.

MTU = 1492

MTR looks perfect to fast.com.

All other services seems fine and I get full line speed on speedtest.
Click to expand...

Mrs was moaning about the same

She usually downloads stuff onto her iPad to listen to at work, and been unable to this week, been to slow

Thought it was just the usual whining
 
Just fired up Warp and get 480Mbps on fast.com and Netflix now works perfectly on my pc. But obviously I can't install warp on all my devices.
 
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