Web sQuad ISP - Feedback Thread #2

Hi.
Internet has been wonky since yesterday - occasionally dead until the router is restarted.
Is this a know issue?
Aerial, Vumatel, River Club.
 
I have DFA running within 50m from my apartment block. As a last resort, is it possible to get a single line in and then for our resident network engineer to set up internal infrastructure?

Full on enterprise connection be overkill since SLA is not critical and most residents are at work during the day.
 
duanesf said:
Hi.
Internet has been wonky since yesterday - occasionally dead until the router is restarted.
Is this a know issue?
Aerial, Vumatel, River Club.
Click to expand...
If it's being resolved by a reboot, it's more likely a router issue. Reboot of the router wouldn't fix an FNO issie. Log a ticket with support and they will assist in diagnosing the issue
 
Charly said:
I have DFA running within 50m from my apartment block. As a last resort, is it possible to get a single line in and then for our resident network engineer to set up internal infrastructure?

Full on enterprise connection be overkill since SLA is not critical and most residents are at work during the day.
Click to expand...
Depending on the size of your complex, DFA isn't feasible. Their port costs are simply too high for this application. I've followed up with the team on both Openserve (crickets) and the alternative (not FF) - alternative is just working on a feasibility and will respond ASAP.
 
websquadza said:
Depending on the size of your complex, DFA isn't feasible. Their port costs are simply too high for this application. I've followed up with the team on both Openserve (crickets) and the alternative (not FF) - alternative is just working on a feasibility and will respond ASAP.
Click to expand...
Thank you!
 
Scratch that, local too

1694702528427.png

Edit: Looks like its everything again lol
1694702811604.png
 
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@websquadza

Called in at 12:30 today to report my home internet being down. It's now 6pm, no ticket reference, no email, no feedback and my link is still down.

Agent I spoke to said there was area maintenance done by Vumatel and that he'd report it, however confirmed with my neighbours also on Vumatel, their internet is fine.

Just logged into my customer portal on mobile data and I still do not see a ticket.

Please can you escalate? I believe the person I spoke to was Sihle (I could be getting the name wrong).

Also called in at 17:53 again, pressed 1 for technical support and the call was dropped.

Really not in a happy space at the moment regarding my experience with this fault.

Logged a ticket on mobile data now: #066285
 
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Senshi said:
@websquadza

Called in at 12:30 today to report my home internet being down. It's now 6pm, no ticket reference, no email, no feedback and my link is still down.

Agent I spoke to said there was area maintenance done by Vumatel and that he'd report it, however confirmed with my neighbours also on Vumatel, their internet is fine.

Just logged into my customer portal on mobile data and I still do not see a ticket.

Please can you escalate? I believe the person I spoke to was Sihle (I could be getting the name wrong).

Also called in at 17:53 again, pressed 1 for technical support and the call was dropped.

Really not in a happy space at the moment regarding my experience with this fault.

Logged a ticket on mobile data now: #066285
Click to expand...
Thanks for bringing this to my attention, and apologies here, I will get this escalated with the team and Ops manager. Will investigate what happened here to make sure this doesn't happen again
 
Senshi said:
@websquadza

Called in at 12:30 today to report my home internet being down. It's now 6pm, no ticket reference, no email, no feedback and my link is still down.

Agent I spoke to said there was area maintenance done by Vumatel and that he'd report it, however confirmed with my neighbours also on Vumatel, their internet is fine.

Just logged into my customer portal on mobile data and I still do not see a ticket.

Please can you escalate? I believe the person I spoke to was Sihle (I could be getting the name wrong).

Also called in at 17:53 again, pressed 1 for technical support and the call was dropped.

Really not in a happy space at the moment regarding my experience with this fault.

Logged a ticket on mobile data now: #066285
Click to expand...
Got sorted, thanks @websquadza
 
Vumatel down again in my area - not seeing any planned maintenance for my area?

On that note @websquadza did I miss an option to get an email notification if there’s maintenance in the area?


Also I’m updating my ticket in the morning - still seeing some minor packet loss on occasion.
 
Anyone else down since a few mins ago?

Can’t connect PPPoE but fibre is all green.

Southern Subs, CPT, Octotel
 
Chiller89 said:
Anyone else down since a few mins ago?

Can’t connect PPPoE but fibre is all green.

Southern Subs, CPT, Octotel
Click to expand...
No notices from Octotel this side yet, but sounds like a backhaul issue if the light is green on the ONT (this means you have a connection to the local OLT). Please open a ticket with support.

Update: Octotel are aware of an issue:

Dear ISP Partner,


We are observing an issue affecting services at the Rondebosch aggregation node.

Engineers are currently investigating.

Kindly await further updates.
Click to expand...
 
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