Web sQuad ISP - Feedback Thread #2

tm458 said:
Thanks, there's a big improvement since it's much less frequent but still there.
Packet loss on hop #3 has just been steady rising since the test started, and is still rising now.
Really grateful for the support i've been getting.
View attachment 1657770

Edit: The pingplotter doesn't tell the whole story, i still get very frequent packet loss in Valorant and some when I make use of GeForce Now. Seems like if 50% of my line is used (For GeForce Now) then everything gets 10x worse.
View attachment 1657788View attachment 1657790
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Good bit of back and forth with support and a vuma rep together with ONT restarts, line refreshes etc but no resolution.
Load that is >=20% of the line leads to packet loss central.

idk how switching ISPs just absolutely cooks my line but hopefully you can explain this phenomenon @websquadza
Screenshot 2024-02-19 192639.png
Screenshot 2024-02-19 191825.png
 
tm458 said:
Good bit of back and forth with support and a vuma rep together with ONT restarts, line refreshes etc but no resolution.
Load that is >=20% of the line leads to packet loss central.

idk how switching ISPs just absolutely cooks my line but hopefully you can explain this phenomenon @websquadza
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View attachment 1663813
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Morning - will be sitting with the tech on this ticket this morning to see what we can do here.
 
websquadza said:
Apologies for the delayed response on this one. I've tested a number of endpoints and am able to get a full 1492 (1500 - 8 byte pppoe header), including an endpoint in Randburg. Please can you log a ticket so we can track this issue?
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Issue resolved after Support took a look at the line
 
websquadza said:
Morning - will be sitting with the tech on this ticket this morning to see what we can do here.
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Any update?
Now I just don't have Internet, it's been offline for quite some time
Edit: Internet is back as of 19:07 but the issue still persists
 
Last edited:
tm458 said:
Any update?
Now I just don't have Internet, it's been offline for quite some time
Edit: Internet is back as of 19:07 but the issue still persists
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We've roped in our SDM for some further escalation. Also testing to a few other endpoints to see if we pick up a pattern. Team will be in touch tomorrow
 
websquadza said:
We've roped in our SDM for some further escalation. Also testing to a few other endpoints to see if we pick up a pattern. Team will be in touch tomorrow
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More back and forth with the vuma rep and my line no longer suffers under load, however the sporadic packet loss from the beginning (the one that starts from hop 3 and onwards) is still present.
Big improvement since i can at least do something like a watch a yt video or actually make use of GeForce Now without my line dying.
Screenshot 2024-02-21 122033.pngScreenshot 2024-02-21 122253.png
 
By the way, should I be getting notices via sms or email for something like this? Because I'm not.
 
tm458 said:
More back and forth with the vuma rep and my line no longer suffers under load, however the sporadic packet loss from the beginning (the one that starts from hop 3 and onwards) is still present.
Big improvement since i can at least do something like a watch a yt video or actually make use of GeForce Now without my line dying.
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Thanks for your patience on the link issue, glad to hear it's been resolved. We're looking into this device at hop 3 again to see what could be causing this.
 
Why then? It's month end, even year end for most of my clients.

From Octotel-Blouberg Fibre Facebook page:

OCTOTEL NETWORK NOTICE - BLOUBERG NODE MAINTENANCE - 28 FEBRUARY 2024
Dear customers
Our engineers will be performing maintenance on the Blouberg node. The purpose of the maintenance is to maintain the network's resilience, ensuring consistent and reliable connectivity.
Please see date and time below:
Date: Wed, 28th February 2024
Start time: 09:00 am - 15:00 pm
Duration: 6 hours
Please note that customers may have intermittent to no connectivity during the maintenance window. We apologize for any inconvenience caused and thank you for your patience during this time.
For more information regarding the maintenance kindly check our website network status tab.
status.octotel.co.za

Octotel Status Page

Octotel Services Status Page
status.octotel.co.za status.octotel.co.za
Thank you
Octotel team
 
websquadza said:
New pricing is set for 1 March - pricing still to go out, shouldn't be any changes on billing yet. Drop me a PM with your details and will confirm asap
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Are we a getting a speed increase on Octotel this March? I saw 50>75, 100>150, 200>300 somewhere.

Also, how would that work if I'm on a Black Friday special price?
 
ctriaan said:
Are we a getting a speed increase on Octotel this March? I saw 50>75, 100>150, 200>300 somewhere.

Also, how would that work if I'm on a Black Friday special price?
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Morning yes, announcements will go out this coming week

ctriaan said:
Why then? It's month end, even year end for most of my clients.

From Octotel-Blouberg Fibre Facebook page:

OCTOTEL NETWORK NOTICE - BLOUBERG NODE MAINTENANCE - 28 FEBRUARY 2024
Dear customers
Our engineers will be performing maintenance on the Blouberg node. The purpose of the maintenance is to maintain the network's resilience, ensuring consistent and reliable connectivity.
Please see date and time below:
Date: Wed, 28th February 2024
Start time: 09:00 am - 15:00 pm
Duration: 6 hours
Please note that customers may have intermittent to no connectivity during the maintenance window. We apologize for any inconvenience caused and thank you for your patience during this time.
For more information regarding the maintenance kindly check our website network status tab.
status.octotel.co.za

Octotel Status Page

Octotel Services Status Page
status.octotel.co.za status.octotel.co.za
Thank you
Octotel team
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It isn't the greatest timing for this. Unfortunately we have little control over these maintenence windows. And without more insight into the work being done, it's hard to comment whether this should be done at different hours. I personally would argue maintenance outside the 2-5am window (which we try stick to) is an issue, but that's just me. An unfortunate by product of FNO fragmentation is increased numbers of smaller pops that leads to more frequent maintenance windows..
 
Evenings,

was busy paying my bill, and something went all out of whack with the site? tried to log a ticket, but now nothing happens, i got a confirm from payfast, but not the usual confirm from websquad saying the payment was done?
 
Got no proper active service nor have I received any invoices from you guys since migrating, all i got is a pending black friday deal. Could you please look into it as I don't want to be randomly disconnected :) @websquadza
 
tm458 said:
Got no proper active service nor have I received any invoices from you guys since migrating, all i got is a pending black friday deal. Could you please look into it as I don't want to be randomly disconnected :) @websquadza
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Let me push to the accounts team. Thanks for letting me know
 
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