Web sQuad ISP - Feedback Thread #2

@websquadza I updated my ticket as I didn’t get feedback , now I’ve been sent my bill for the month of May with the 200/200 package and increased price …

What should I now do ? … worst case tomorrow I will formally ask (by logging another ticket ) to be dropped to a lower package from 1 June and pay the increase for May that I didn’t ask for.

I’m not a happy customer and depending on what websquad says…I’ll have to consider formally complaining to related statuary bodies.

The disappointing aspect to these “auto upgrades” is that it’s been seen as a “value add” AND customers are treated as if they have unlimited funds

Since when is line speed an indicator of QoS on a FTTH product vs jitter and latency…
 
dev8383 said:
@websquadza I updated my ticket as I didn’t get feedback , now I’ve been sent my bill for the month of May with the 200/200 package and increased price …

What should I now do ? … worst case tomorrow I will formally ask (by logging another ticket ) to be dropped to a lower package from 1 June and pay the increase for May that I didn’t ask for.

I’m not a happy customer and depending on what websquad says…I’ll have to consider formally complaining to related statuary bodies.

The disappointing aspect to these “auto upgrades” is that it’s been seen as a “value add” AND customers are treated as if they have unlimited funds

Since when is line speed an indicator of QoS on a FTTH product vs jitter and latency…
Click to expand...
As per my previous post, the downgrade can be effected but the FNO will charge a downgrade fee which would be passed onto you. We've been back and forth with Link layer and formally requested they don't apply the downgrade fee in your case. However they insist it isn't negotiable.

So yes, you can downgrade, but there will be a charge for the downgrade and benefit from a long term reduction in monthly fees, but this will incur a short term upfront cost. While we don't agree with the charge, we can't force the infrastructure owner to bend to our will. I understand your frustration here, however Link Layer effectively operate as a monopoly at your address (we've checked to see if we can swap you to another FNO and you've only got one option), and their decision for force an upgrade, and implement a downgrade fee is something we have no control over. This decision applies across their entire network, effectively the FNO has chosen to prevent anyone, irrespective of their reason, especially in trying financial times, from effecting a downgrade on their line.
 
Thank you, appreciate the feedback and the behind the scenes work with the FNO
 
websquadza said:
As per my previous post, the downgrade can be effected but the FNO will charge a downgrade fee which would be passed onto you. We've been back and forth with Link layer and formally requested they don't apply the downgrade fee in your case. However they insist it isn't negotiable.

So yes, you can downgrade, but there will be a charge for the downgrade and benefit from a long term reduction in monthly fees, but this will incur a short term upfront cost. While we don't agree with the charge, we can't force the infrastructure owner to bend to our will. I understand your frustration here, however Link Layer effectively operate as a monopoly at your address (we've checked to see if we can swap you to another FNO and you've only got one option), and their decision for force an upgrade, and implement a downgrade fee is something we have no control over. This decision applies across their entire network, effectively the FNO has chosen to prevent anyone, irrespective of their reason, especially in trying financial times, from effecting a downgrade on their line.
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Meh, not very nice of the FNO considering this is generally a software change. (costing the FNO very little if anything)

The FNO's are gonna continue to do what they want until regulation is changed.
 
eddief1 said:
Meh, not very nice of the FNO considering this is generally a software change. (costing the FNO very little if anything)

The FNO's are gonna continue to do what they want until regulation is changed.
Click to expand...
No please god no more regulations, Just get someone to enforce what we have already. Do you know what I have to fill out every year just to Stay compliant to ICASA to hell with it. Just find someone that can run ICASA like a business and enforce what you have.

Anyways it;s the FNO not the ISP, but people have abused the system and that's just what it is. Used to be free and not so much red tape. Now if the ISP does an increase people hop, and just that hop costs money.
 
eddief1 said:
Meh, not very nice of the FNO considering this is generally a software change. (costing the FNO very little if anything)

The FNO's are gonna continue to do what they want until regulation is changed.
Click to expand...
No one is going to a cabinet to do anything physical…If capacity is there which it probably is ….R 999 is a steep price for running a script / automation on management software.

Alternative is we play the cancel now, new contract next month story.

Link layer really needs to think about their initial business case projections for my area…most people have hopped over to openserve and I suspect that R 20 mil mtelecoms contract is hurting them badly. Won’t be surprised if they sell their network in my town to metrofibre or similar soon

Tbh, the link layer network is very stable and issues are addressed quickly. This forced upgrade issue has been my only problem
 
dev8383 said:
No one is going to a cabinet to do anything physical…If capacity is there which it probably is ….R 999 is a steep price for running a script / automation on management software.

Alternative is we play the cancel now, new contract next month story.

Link layer really needs to think about their initial business case projections for my area…most people have hopped over to openserve and I suspect that R 20 mil mtelecoms contract is hurting them badly. Won’t be surprised if they sell their network in my town to metrofibre or similar soon

Tbh, the link layer network is very stable and issues are addressed quickly. This forced upgrade issue has been my only problem
Click to expand...
Problem is the license to operate and the things you need in order to stay compliant. I thank god every day I don't have to deal with the crap that a FNO or an ISP has to deal with, but wait I'll get there. Money money money money, That's why you are seeing some ISP's selling off their B2C models and moving to B2B, leave it up to us to do last mile or in this case last km. Also hate forced upgrades but it happens gotta pay them loans and investors.
 
@websquadza did something change with IPv6? Previously I got a /56 with dhcp, but now only a /64.

Also while the address assigned to the outside interface via rtadv is routed properly, the subnet received via dhcp does not work past the first router:

# traceroute6 -Il -s 2c0f:f030:203:637:dd:e7ff:fef7:850a websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:637:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:112 (2c0f:f030::1000:112) 2.878 ms 2.756 ms 2.976 ms
2 * * *
3 * * *
4 * * *
^C
 
JohnHay said:
@websquadza did something change with IPv6? Previously I got a /56 with dhcp, but now only a /64.

Also while the address assigned to the outside interface via rtadv is routed properly, the subnet received via dhcp does not work past the first router:

# traceroute6 -Il -s 2c0f:f030:203:637:dd:e7ff:fef7:850a websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:637:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:112 (2c0f:f030::1000:112) 2.878 ms 2.756 ms 2.976 ms
2 * * *
3 * * *
4 * * *
^C
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We are making some adjustments this side to allow for our radius server to dish out the IP pool. It seems the wrong pool has been handed out. Our team is making adjustments.
 
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