Web sQuad ISP - Feedback Thread #2

JHB: Services fully restored. Evening all, we picked up on an issue with our internal CGNAT routing, fixing that lead to some widespread issues due to a mis-applied routing policy. We rolled back and we're re-evaluating. Apologies for the inconvenience caused.
 
Last edited:
HartsockZA said:
Hey @websquadza helping one of your clients: Ticket ID #671135
View attachment 1875226

I'll update his ticket as well, something is wonky there. You can pop me a mailer too if you'd like help with this one.
Click to expand...
Howdy, besides the last mile loss (+-2%), wouldn't say wonky.
Ask the client to submit a ticket for packet loss, seems like his line may be faulty. Also seeing the 16% loss on first hop (which is his router), this could be rate limiting ICMP on the router, or a faulty router. try bypass the router and see if the last mile loss is still evident, then update the ticket.
 
websquadza said:
Howdy, besides the last mile loss (+-2%), wouldn't say wonky.
Ask the client to submit a ticket for packet loss, seems like his line may be faulty. Also seeing the 16% loss on first hop (which is his router), this could be rate limiting ICMP on the router, or a faulty router. try bypass the router and see if the last mile loss is still evident, then update the ticket.
Click to expand...
I did update the ticket for him, preformed a reset on the router resolved the first hop PL issue. After your tiny outage client reported back to normal upload speeds. So something waaas wonky
1767458302005.png
 
HartsockZA said:
I did update the ticket for him, preformed a reset on the router resolved the first hop PL issue. After your tiny outage client reported back to normal upload speeds. So something waaas wonky
View attachment 1875265
Click to expand...
I’m assuming the speed issues and packet loss lasted more that 15/20 mins? More likely they were fixed by the router reset. Check cabling as well.
 
websquadza said:
I’m assuming the speed issues and packet loss lasted more that 15/20 mins? More likely they were fixed by the router reset. Check cabling as well.
Click to expand...
well the mtr done after the reset showed no improvement, only after your massive blackout did the speed actually improve so maybe the issue was inside the network. No idea, just looking from outside in. Packet loss was halve the issue, the other of course from the ticket was irregular upload and higher than normal latency observed.
 
HartsockZA said:
well the mtr done after the reset showed no improvement, only after your massive blackout did the speed actually improve so maybe the issue was inside the network. No idea, just looking from outside in. Packet loss was halve the issue, the other of course from the ticket was irregular upload and higher than normal latency observed.
Click to expand...
If it wasn't the reboot, then I'd say keep the ticket open and monitor further for FNO loss at hop 2, as the two events are unrelated.
 
hey @websquadza

we haven't spoken since you helped me with the dnscry.pt sponsorship, thank you so much for that. i wanted to know if you guys also offered colo/rental for my personal hosting? i know you mentioned it when you gave me the tour of Teraco a few years back but i lost touch regrettably, would be great if we could chat again
 
1337 said:
hey @websquadza

we haven't spoken since you helped me with the dnscry.pt sponsorship, thank you so much for that. i wanted to know if you guys also offered colo/rental for my personal hosting? i know you mentioned it when you gave me the tour of Teraco a few years back but i lost touch regrettably, would be great if we could chat again
Click to expand...
Evening, hope all is well? Apologies for the delayed response here. Happy to assist with Colo, we have space in JHB and CPT. Drop me your details on a PM and will reach out directly.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X