Web sQuad ISP - Feedback Thread #2

Issues yet again with YouTube, the quality keeps dropping from 1080p to 480p, something is seriously wrong it appears with Google services
 
Zageroth said:
Issues yet again with YouTube, the quality keeps dropping from 1080p to 480p, something is seriously wrong it appears with Google services
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22Vanquish22 said:
Also having the same issue.

Hi @websquadza, please advise on this?
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Howdy, thanks for letting us know. is this continuous, or seemingly at random times? Looking at the timestamps, this is definitely not peak. Trying to see where the issue is. Peerings and GGC look good at the moment, so definitely something Google side. Getting a response from them is near impossible without being able to pinpoint the exact issue.
 
websquadza said:
Howdy, thanks for letting us know. is this continuous, or seemingly at random times? Looking at the timestamps, this is definitely not peak. Trying to see where the issue is. Peerings and GGC look good at the moment, so definitely something Google side. Getting a response from them is near impossible without being able to pinpoint the exact issue.
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Mostly intermittent but going on for weeks now
 
websquadza said:
Howdy, thanks for letting us know. is this continuous, or seemingly at random times? Looking at the timestamps, this is definitely not peak. Trying to see where the issue is. Peerings and GGC look good at the moment, so definitely something Google side. Getting a response from them is near impossible without being able to pinpoint the exact issue.
Click to expand...
can't even log a ticket because the captcha isnt popping up with this connection but for the past few days, ive had these intermittent disconnects (random times) and when my internet is up, my experience is terrible.

no one can watch anything, even browsing is painful even though speedtest gives full line speed all the time.
1777572992459.png

accidently restarted but my latency would immediately jump to 50-100s on hop 5 and beyond, with egregious packet loss to follow
1777573035466.png
 
Zageroth said:
Mostly intermittent but going on for weeks now
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Seeing general reports of Google issues from various ISPs this evening, so it's definitely something Google's end, hence the intermittency. GGC caches do their bit, but if Google has an issue, it generally filters through.
 
tm458 said:
can't even log a ticket because the captcha isnt popping up with this connection but for the past few days, ive had these intermittent disconnects (random times) and when my internet is up, my experience is terrible.

no one can watch anything, even browsing is painful even though speedtest gives full line speed all the time.
View attachment 1904711

accidently restarted but my latency would immediately jump to 50-100s on hop 5 and beyond, with egregious packet loss to follow
View attachment 1904712
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Looks like a bit of loss on the line there. We haven't seen losses to 9.9.9.9 from our side, so this is more likely last mile. Our speedtest server uses BBR, so it will mitigate against PL, but higher latency will result in slower results. If you can get onto the portal, otherwise log via email or DM me so we can get your line checked out.
 
websquadza said:
accidently restarted but my latency would immediately jump to 50-100s on hop 5 and beyond, with egregious packet loss to follow
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was able to log a ticket, finally.

i'm sure that this will happen again tomorrow tho
 
tm458 said:
was able to log a ticket, finally.

i'm sure that this will happen again tomorrow tho
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where are you located @tm458 ? and what provider? could help with some traces from my end as well if it will help
 
websquadza said:
How did everything go today?
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Hi
I have a Websquad cancellation that was supposed to be effective end of April. Line is still active which obviously means it hasn't been released for the new isp.
Please advise
I'll pm you the details.
 
websquadza said:
How did everything go today?
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Thanks for checking up (forgot to update the ticket) but seems to have gone well, first day this week without issues so I'll be closing it out.

Thanks for the help as always :D
Screenshot 2026-05-01 212911.pngScreenshot 2026-05-01 212921.png
 
tm458 said:
Hard down with a blinking red LOS light @websquadza
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I see a notice on our Evotel WhatsApp group that there was some maintenance in Tlhabane East and Oos Einde today. Are you near these areas? Red LOS means you’ve lost comms with the OLT which is near the Telkom exchange in town, so a last mile issue. Have you logged with support?
 
websquadza said:
I see a notice on our Evotel WhatsApp group that there was some maintenance in Tlhabane East and Oos Einde today. Are you near these areas? Red LOS means you’ve lost comms with the OLT which is near the Telkom exchange in town, so a last mile issue. Have you logged with support?
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Yea I’ve logged with support, they just told me that they’ve logged the fault with Evotel “The vendor”

I’m near tlhabane east but from what I’ve heard, they’re connected to a different PoP while my area uses the bergsig PoP in protea park.
 
tm458 said:
Yea I’ve logged with support, they just told me that they’ve logged the fault with Evotel “The vendor”

I’m near tlhabane east but from what I’ve heard, they’re connected to a different PoP while my area uses the bergsig PoP in protea park.
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I think you may be affected by some municipal damage in the area:

Code: 
🚨 Evotel Notice🚨

Rustenburg:

Heavy damage to the network has been identified as a result of municipal construction in the area. We apologise for this break in connection, but we currently do not anticipate reconnection tonight. Repairs are underway, and updates will be provided at the times indicated below.

Next update: 8AM or sooner.
 
websquadza said:
I think you may be affected by some municipal damage in the area:

Code: 
🚨 Evotel Notice🚨

Rustenburg:

Heavy damage to the network has been identified as a result of municipal construction in the area. We apologise for this break in connection, but we currently do not anticipate reconnection tonight. Repairs are underway, and updates will be provided at the times indicated below.

Next update: 8AM or sooner.
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Jirre
Seems like an early night for me then, thanks for the detailed update and the support team as well has been fantastic
 
abc98 said:
Hi
I have a Websquad cancellation that was supposed to be effective end of April. Line is still active which obviously means it hasn't been released for the new isp.
Please advise
I'll pm you the details.
Click to expand...
Going around in circles @websquadza
I'm cancelling websquad and moving to afrihost.

Afrihost is awaiting your line release.


Websquad support says :

Subject: Cancellation

Posted by - - on 04/05/2026 (11:16) Operator
Good day

Please ask your new ISP to request a line release so we may accept the request.
We have not received a release request.
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Afrihost support in response says :

ISPs do not request to another ISP to release the line

if you want to move the metrofire line to us, as a client you cancel with them and tell them that they need to release the metrofibre line
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