Web sQuad ISP - Feedback Thread #2

[Mzezman]

Checking in, I see you ordered an upgrade (might have my strings crossed here)?

Link was negotiating at gigabit on Friday and Sat but something changed into this week - tried with ONT direct connection and got about 350Mbps. Could you check whats loaded on my profile in the back end?

 

[websquadza]

Link was negotiating at gigabit on Friday and Sat but something changed into this week - tried with ONT direct connection and got about 350Mbps. Could you check whats loaded on my profile in the back end?

Apologies for the late reply. Let me take a look here for you.

Update: Checked your line profile, all looks good on the Openserve side. I have performed a port re-create for you. If you're still seeing issues, please can you log a fault and we can get the team to escalate to Openserve.

 

[websquadza]

No invoice received. Account: 3654

Thanks, let me nudge the accounts team here

 

[rvanwyk]

Thanks, let me nudge the accounts team here

Received.

 

[rvanwyk]

Done any tests on that Paratus route to cut EU latency and will you look at using them?

 

[rvanwyk]

Having this PL since 9PM last night. LM issue?

EDIT: Actually, thinking about it now, it was fine during the day. So last night and tonight around 9PM same issue.

 

[websquadza]

Having this PL since 9PM last night. LM issue?

EDIT: Actually, thinking about it now, it was fine during the day. So last night and tonight around 9PM same issue.

View attachment 1920757

Howdy. Definitely looks like last mile.loss here- seemingly some sort of congestion if it's time based.. Please log so we can escalate to the FNO. Could be an oversubscribed PON port

 

[websquadza]

Done any tests on that Paratus route to cut EU latency and will you look at using them?

At this point it's priced out unfortunately. About 10X the per Gbps price compared to the more mature routes. I head a rumour this week that Paratus is adding some new capacity on that corridor - which should help with pricing.

 

[Mzezman]

Apologies for the late reply. Let me take a look here for you.

Update: Checked your line profile, all looks good on the Openserve side. I have performed a port re-create for you. If you're still seeing issues, please can you log a fault and we can get the team to escalate to Openserve.

Ran multiple test but was still limited to 300 up. Did some digging and there were some residual settings not cleared in the Unifi CLI that i had to sort out - once i resolved those downloads jumped from 300 - 850Mbps across cloudflare, speedtest.net, speedtest.co.za testing