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Web Squad ISP
- Thread starter Gazed416
- Start date
- Status
Even after a reboot - nothing...
Can you test PPPOE directly from your PC (to eliminate router error), if still nothing, reply on your ticket and we'll send Vuma a ticket.
it comes back every time, but after 5~10 minutes.
Our logs show a single request coming from you for each connection, which successfully authenticates each time. Please enable a DHCP client on your router so it can bind to a test IP (don't enable default route, DNS or NTP). I want to ping that IP to see if your line is dropping
Hi Carl
I think it's done. Sent screenshot on support before seeing the reply here. Let me know if it's set up correctly.
Thanks for assisting in trying to figure this out.
Regards,
Justin
All looks good. Monitoring your router’s assigned IP now. Not seen any packet drops over the past 30 mins or so. Will continue monitoring. Update your ticket if/when pppoe drops please.
@websquadza, I cannot access the internet this morning- seems to have went down overnight. I have logged ticket #389650 with the details. Please assist.
I see someone is on this ticket already. Will revert ASAP.
thank you for the quick response! Please PM me moving forward on this issue.
I have a similar problem. Seems like it went off in the early morning hours. Not sure what happened
Looks like a small subset of clients were affected by an error on one of our systems. This has been resolved. Apologies for the inconvenience. Please let us know if you are still down? I see your PPPOE session is back up?
Hi. Thank you for your honesty. No worries now with the connection. Thanks!
Looney
Executive Member
My internet just went dead. Is there a network problem?
Implementing a permanent fix to yesterday's issue. Not network service affecting, just new connections are struggling to authenticate on the patched server. Waiting for Devs to complete one change, if not, will roll back.
My internet went down a few hours ago and have the same error I logged yesterday. I logged a new call. Any idea how long this would be?
Looney
Executive Member
I’m back up
@Looney
Apologies for the delay here. Server patch successfully implemented. Apologies, PPPOE authentication was all over the place during this process. All PPPOE services restored. If you're not able to connect after a reboot of your router, please submit a ticket.
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