Hello.
So, I need a new ISP and Web Squad is offering a 1000/100 promo for a whole year for about R1499pm (if I'm not mistaken) on Vumatel. Thereafter you can pay R5999pm when the promo ends, but I asked and the lady said that it's totally fine if after the promo I downgrade to their 200/200 deal.
The problem is that I have never heard of Web Squad. They only have three Google Reviews, and a few reviews on their Facebook page. However, I spoke with one of their sales reps once and she really listened and answered all of my questions.
Prior to all of this, I first tried CISP. Their response on Facebook Messenger is great but unfortunately responding to their emails are really delayed, so I thought that if I'm struggling to get a hold of them now, I'd have more issues with CISP when becoming a client.
After CISP, I tested Afrihost's client service. I had a small issue, was put on hold, and eventually I hung up because I couldn't wait any longer. No one phoned me back, but they actually had the audacity to send me an SMS the very next day to rate their service. What service? I wasn't helped with anything.
As you can see.. My priority is customer service before I sign up with any ISP. I'm considering Web Squad but someone on Reddit actually said that Web Squad might be a reseller. Hopefully there's no truth to it.
If anyone has any idea who Web Squad is, please let me know.
So, I need a new ISP and Web Squad is offering a 1000/100 promo for a whole year for about R1499pm (if I'm not mistaken) on Vumatel. Thereafter you can pay R5999pm when the promo ends, but I asked and the lady said that it's totally fine if after the promo I downgrade to their 200/200 deal.
The problem is that I have never heard of Web Squad. They only have three Google Reviews, and a few reviews on their Facebook page. However, I spoke with one of their sales reps once and she really listened and answered all of my questions.
Prior to all of this, I first tried CISP. Their response on Facebook Messenger is great but unfortunately responding to their emails are really delayed, so I thought that if I'm struggling to get a hold of them now, I'd have more issues with CISP when becoming a client.
After CISP, I tested Afrihost's client service. I had a small issue, was put on hold, and eventually I hung up because I couldn't wait any longer. No one phoned me back, but they actually had the audacity to send me an SMS the very next day to rate their service. What service? I wasn't helped with anything.
As you can see.. My priority is customer service before I sign up with any ISP. I'm considering Web Squad but someone on Reddit actually said that Web Squad might be a reseller. Hopefully there's no truth to it.
If anyone has any idea who Web Squad is, please let me know.