Web Squad ISP

[daelm]

Something weird going on. Zoom says my connection is unstable.

Certain sites don't fully load either. It's intermittent.

Vumatel Trenched, Durban

Same.

 

[Senshi]

My twitch stream experience atm is pretty horrible

 

[websquadza]

Same.

Still seeing this issue in KZN? What sites aren’t loading?

 

[websquadza]

My twitch stream experience atm is pretty horrible

Area and FNO? Not struggling to load 1080p60 streams from this side.

 

[websquadza]

Sorry for not updating. It was the zoom.us site which wasn't loading, as well as some Akamai sites.

Still struggling with these sites?

 

[websquadza]

NLD Update: Dual break between Tygerberg and Worcester has been repaired as at 12:50. Services fully restored including additional Transit provider in JHB

 

[Senshi]

Area and FNO? Not struggling to load 1080p60 streams from this side.

Vuma Areal, West Rand/Roodepoort.

 

[websquadza]

Vuma Areal, West Rand/Roodepoort.

Thanks. Can you run a MTR to check for any obvious packet loss? Accelerator has also been back online since about 1pm (yesterday’s upgrade took a bit longer than hoped) - so should be smooth sailing, even with packet loss. Tried other streams as well?

 

[JOEY_8]

Still struggling with these sites?

Seems to be fine now

 

[Looney]

@websquadza I’m starting to get huge buffering issues again. What’s happening here man? Nothing has changed on my side. What have you fiddled with? Whatever you did please undo it.

Edit: Ok I think it's better now.

 

[Zodiak]

I have a major issue, can't sign into Microsoft sites or access microsoft.com and my Xbox won't even sign into my Xbox Live account, happening since yesterday and can't resolve it. Something is seriously wrong

 

[Zodiak]

Buffering on streaming sites as well

 

[websquadza]

I have a major issue, can't sign into Microsoft sites or access microsoft.com and my Xbox won't even sign into my Xbox Live account, happening since yesterday and can't resolve it. Something is seriously wrong

Buffering on streaming sites as well

No issues this side. Microsoft sites loading just fine. Check for packet loss- likely Evotel doing something weird, and submit a ticket. Just a reminder that Evotel don’t work Sundays.

 

[Zodiak]

No issues this side. Microsoft sites loading just fine. Check for packet loss- likely Evotel doing something weird, and submit a ticket. Just a reminder that Evotel don’t work Sundays.

I've already logged a ticket, the issue doesn't exist if I use 3G which points to my connection. This is a major problem for me as I work from home and rely on Outlook and Teams to work....

 

[websquadza]

I've already logged a ticket, the issue doesn't exist if I use 3G which points to my connection. This is a major problem for me as I work from home and rely on Outlook and Teams to work....

If the issue is isolated to you- it’s likely FNO/last mile related. Please send a MTR on to support to confirm.

 

[Zodiak]

So I think I found something that might be causing the issue, IPV6. I disabled IPV6 on my desktop and left only IPV4 and Microsoft page loads, as soon as I enable IPV6 stops loaded to the Microsoft website. On my wifi devices i.e. Xbox I cannot disable IPV6 so I have the problem on the console and phones etc. over wifi. Any ideas?

 

[websquadza]

So I think I found something that might be causing the issue, IPV6. I disabled IPV6 on my desktop and left only IPV4 and Microsoft page loads, as soon as I enable IPV6 stops loaded to the Microsoft website. On my wifi devices i.e. Xbox I cannot disable IPV6 so I have the problem on the console and phones etc. over wifi. Any ideas?

Could be that your delegated prefix has changed but your router is still holding onto the previous one. Try disabling IPv6 on your router and let me know if that helps?

 

[websquadza]

So I think I found something that might be causing the issue, IPV6. I disabled IPV6 on my desktop and left only IPV4 and Microsoft page loads, as soon as I enable IPV6 stops loaded to the Microsoft website. On my wifi devices i.e. Xbox I cannot disable IPV6 so I have the problem on the console and phones etc. over wifi. Any ideas?

Could be that your delegated prefix has changed but your router is still holding onto the previous one. Try disabling IPv6 on your router and let me know if that helps?

Just asked the team to bump your v6 delegation. Please reboot your router - should work now.

 

[Zodiak]

Just asked the team to bump your v6 delegation. Please reboot your router - should work now.

Ok, tried rebooting router, still the same issue. Switched off IPV6 in the router and all of a sudden all works like butter on all devices

 

[websquadza]

Ok, tried rebooting router, still the same issue. Switched off IPV6 in the router and all of a sudden all works like butter on all devices

Good to know. Will investigate what it could be. You’re using the Tenda AC8?