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That IP on the 5th hop tells me you were dropped into a separate routing table (VRF) for a moment there. Digging a little to see how/why this happened. I see your PPP session has been stable (a few weeks uptime), so it's not a duplicate dial (which could usually cause this as your second dial would be a walled garden). Will let you know what I find.
Please can you send us a ticket if this happens again, so that the team can investigate quickly? Also, how long did this last for?
Lasts a minute or two.
Thanks, will ask the team to look into this.
No issues our side. Pulling 4k on my Vuma line at home. Can you check for any obvious packet loss on your line?
It resolved itself after 10 minutes but the issue was significant to the point where the internet was unusable at all
We've checked all logs; still monitoring the network very closely - no issues this evening. Especially for a service like Youtube; it takes a major issue to make it load badly at a network level as it's locally peered, accelerated and the service itself is incredibly resilient- which would affect the entire network. As I said, likely last mile this evening. If you can catch a MTR if it happens again, it would help.
Most likely a last mile issue, as I mentioned before- an MTR would have helped you pick this up. We've been 100% transparent these past few days and will not be changing tack with regards to our network now - it's been clean this evening..
I see your ticket is being looked after. Hoping to get you sorted asap.
