Web Squad ISP

Status
Not open for further replies.
websquadza said:
You didn't happen to get an MTR? our logs show occasional packet loss on Vuma's side, but no drops across PKL 1 and 2.
Click to expand...
Nope, haven't had power going on 26 hours so just observed connection issues on the mac over wi-fi with YouTube and VPN disconnecting. The monitoring stuff is running on my desktop :(
 
Tokolosk said:
Plumstead Vumatel again, power is back but still no internet.
Click to expand...

Even us in gauteng, the last 10 minutes it’s been on and off

giphy.gif
 
Diesal said:
@websquadza any insight in to when Vumatel will resolve the power issues in Plumstead?

Connection keeps dropping during loadshedding…
Click to expand...
Tokolosk said:
Plumstead Vumatel again, power is back but still no internet.
Click to expand...
Getting very little feedback with regards to POP power issues. That said, we do keep following up with our SDM.
 
Gazed416 said:
After CISP, I tested Afrihost's client service. I had a small issue, was put on hold, and eventually I hung up because I couldn't wait any longer. No one phoned me back, but they actually had the audacity to send me an SMS the very next day to rate their service. What service? I wasn't helped with anything
Click to expand...
Haha AfriHost customer service is rubbish.
 
Vuma have issued a major outage NWI for CPT just a few minutes ago. Teams are investigating. No ETR or details provided yet.

Edit: NWI updated for Welgelegen 1, 2 & 3 areas
Edit 2: NWI marked as resolved

Please submit a ticket if you are still down on Vuma trenched in CPT
 
Last edited:
cavedog said:
There is an emergency change to replace the ups system today for Plumstead.
Click to expand...
Thank you good sir! was just about to post the scheduled change:

Change Reference:#9169
Start Date:03 March 2023 @ 14h00
End Date:03 March 2023 @ 17h00
Area/s Affected:
  • Plumstead
Change Grade:Major
Network Type Affected:Active Ethernet
Change Description:UPS replacement
Change Impact:Residents will have no connectivity during this time
 
DarkSt0rm said:
Nope, haven't had power going on 26 hours so just observed connection issues on the mac over wi-fi with YouTube and VPN disconnecting. The monitoring stuff is running on my desktop :(
Click to expand...
Hope this power issue is resolved. As though Load shedding isn't a big enough slap in the face. Let me know if these carries on. Vuma NOC say they've resolved all issues on PKL 1. There were routing loops creating high CPU utilisation on some of the devices - now to test and make sure that at least that portion is resolved. Next up is your SFP replacement.
 
Deadmanza said:
@websquadza I am now DONE!

Ticket #639831

What is going on with this ticket. It was opened on the 16th of January, and we are about to enter March!

I am tired of hearing Vumatel is closing the tickets, I pay you! You guys should be managing this vendor!
Click to expand...
Just an update here, we're apparently waiting for a spare fibre to be mapped from the POP to your complex. The theory is that the current port, which is split at your MDU, is congested (which would make sense). Coupled with your low light, it's a formula for disaster.
 
websquadza said:
Hope this power issue is resolved. As though Load shedding isn't a big enough slap in the face. Let me know if these carries on. Vuma NOC say they've resolved all issues on PKL 1. There were routing loops creating high CPU utilisation on some of the devices - now to test and make sure that at least that portion is resolved. Next up is your SFP replacement.
Click to expand...
Go to bed; no power. Wake up; no power. I have no words anymore. Power is back, so will plug in the mik again. Having a solar system installed sometime in the next few weeks. I'm counting the seconds at this point...
 
websquadza said:
Just an update here, we're apparently waiting for a spare fibre to be mapped from the POP to your complex. The theory is that the current port, which is split at your MDU, is congested (which would make sense). Coupled with your low light, it's a formula for disaster.
Click to expand...
Appreciate this, to add to this I recieved a call yesterday from your support desk.
Was a first though, so I assume this is due to your intervention, thank you.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X