Web Squad ISP

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I can't even open the game anymore, it says failed to connect to online services on EU, America, etc. My friends can all get on no problem with different ISPs.... Losing my mind here

Blizzard looking glasses are showing routes right through and 0 loss (so the full range of Blizzard games).
 
What game is this? Any IPs I can traceroute to? Check your resource monitor. Also confirm if you are using standard DNS servers or your own?

Call of Duty Modern Warfare, I finally managed to get in, working much better now than earlier today, EU working again and able to play matches in EU but still get some packet loss of up to 7% but it fluctuates. However, this is definitely playable compared to before.
 
Tonight is rough again :/ Getting really weird lag in the game, none of my mates are however.

Code:
Target Name: Wow EU1 (World)
         IP: 185.60.112.157
  Date/Time: 2020/04/12 19:43:52 - 2020/04/12 19:53:52

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   72    0,27     0,48    0,36  Gateway [192.168.1.1]
  2   244    5    1,89    45,63    7,76  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,13     3,77    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,21     7,75    1,40  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,37    22,17    2,50  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,93    39,27   24,28  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   23,01    42,47   24,35  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,63   212,64  166,55  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,53   200,10  166,49  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,45   223,29  166,14  33-66-148-197.as37497.za.net [197.148.66.33]
11   244    0  163,53   240,82  168,09  195.66.226.234 [195.66.226.234]
12   244    0  167,62   273,52  171,84  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244    7  168,16  1643,79  207,83  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,00   307,77  171,68  137.221.78.87 [137.221.78.87]
15   244    0  167,68   281,92  170,60  Wow EU1 (World) [185.60.112.157]

Target Name: Wow EU2 (Home)
         IP: 185.60.112.158
  Date/Time: 2020/04/12 19:43:35 - 2020/04/12 19:53:35

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   89    0,25     0,39    0,33  Gateway [192.168.1.1]
  2   244    8    1,86    34,02    4,82  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,00     1,74    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,20     6,70    1,36  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,32    14,85    2,12  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,86    31,22   23,51  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   22,99    78,23   24,34  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,64   239,00  166,66  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,47   212,31  166,54  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,59   197,24  165,91  61-66-148-197.as37497.za.net [197.148.66.61]
11   244    0  163,58   221,01  167,45  195.66.226.234 [195.66.226.234]
12   244    0  167,78   276,68  172,82  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244   10  164,62  2299,88  218,28  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,13   289,01  171,15  137.221.78.89 [137.221.78.89]
15   244    1  167,37   247,89  169,01  Wow EU2 (Home) [185.60.112.158]

Seems to have sorted itself out, haven't dropped again
 
Last edited:
Got some minor packetloss on fortnite again.. looks like the loss is not carried through to the end though.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |  152 |  152 |    1 |    2 |   14 |    2 |
|       as-vuma.jb-is-bry-01.za.ws.net.za -    0 |  152 |  152 |    3 |    7 |   55 |    5 |
|           core.vuma-l3.jb1.za.ws.net.za -   44 |   57 |   32 |    4 |   10 |   30 |    4 |
|          core.as-xe-02.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   16 |    3 |
|          core.cr-xe-01.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   15 |    3 |
|        core.pe-xe-ix01.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   31 |    2 |
|                 196-60-9-105.ixp.joburg -    1 |  149 |  148 |    2 |    6 |   71 |   12 |
|                              52.93.56.8 -    1 |  149 |  148 |   22 |   26 |   60 |   28 |
|                             52.93.56.19 -    1 |  149 |  148 |   22 |   24 |   45 |   23 |
|                           52.93.134.184 -    0 |  152 |  152 |  162 |  165 |  275 |  164 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                           52.93.134.189 -    0 |  152 |  152 |  162 |  164 |  181 |  165 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                            150.222.65.4 -    0 |  152 |  152 |  162 |  165 |  193 |  164 |
|                             52.94.35.17 -    0 |  152 |  152 |  161 |  164 |  197 |  164 |
|                              52.94.35.8 -    0 |  152 |  152 |  162 |  166 |  189 |  171 |
|                            52.94.33.117 -    0 |  152 |  152 |  162 |  165 |  182 |  165 |
|                              52.94.33.8 -    0 |  152 |  152 |  162 |  165 |  204 |  164 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|ec2-35-178-115-197.eu-west-2.compute.amazonaws.com -    0 |  152 |  152 |  162 |  164 |  184 |  165 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:
Tonight is rough again :/ Getting really weird lag in the game, none of my mates are however.

Code:
Target Name: Wow EU1 (World)
         IP: 185.60.112.157
  Date/Time: 2020/04/12 19:43:52 - 2020/04/12 19:53:52

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   72    0,27     0,48    0,36  Gateway [192.168.1.1]
  2   244    5    1,89    45,63    7,76  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,13     3,77    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,21     7,75    1,40  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,37    22,17    2,50  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,93    39,27   24,28  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   23,01    42,47   24,35  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,63   212,64  166,55  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,53   200,10  166,49  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,45   223,29  166,14  33-66-148-197.as37497.za.net [197.148.66.33]
11   244    0  163,53   240,82  168,09  195.66.226.234 [195.66.226.234]
12   244    0  167,62   273,52  171,84  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244    7  168,16  1643,79  207,83  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,00   307,77  171,68  137.221.78.87 [137.221.78.87]
15   244    0  167,68   281,92  170,60  Wow EU1 (World) [185.60.112.157]

Target Name: Wow EU2 (Home)
         IP: 185.60.112.158
  Date/Time: 2020/04/12 19:43:35 - 2020/04/12 19:53:35

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   89    0,25     0,39    0,33  Gateway [192.168.1.1]
  2   244    8    1,86    34,02    4,82  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,00     1,74    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,20     6,70    1,36  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,32    14,85    2,12  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,86    31,22   23,51  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   22,99    78,23   24,34  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,64   239,00  166,66  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,47   212,31  166,54  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,59   197,24  165,91  61-66-148-197.as37497.za.net [197.148.66.61]
11   244    0  163,58   221,01  167,45  195.66.226.234 [195.66.226.234]
12   244    0  167,78   276,68  172,82  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244   10  164,62  2299,88  218,28  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,13   289,01  171,15  137.221.78.89 [137.221.78.89]
15   244    1  167,37   247,89  169,01  Wow EU2 (Home) [185.60.112.158]
Got some minor packetloss on fortnite again.. looks like the loss is not carried through to the end though.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |  152 |  152 |    1 |    2 |   14 |    2 |
|       as-vuma.jb-is-bry-01.za.ws.net.za -    0 |  152 |  152 |    3 |    7 |   55 |    5 |
|           core.vuma-l3.jb1.za.ws.net.za -   44 |   57 |   32 |    4 |   10 |   30 |    4 |
|          core.as-xe-02.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   16 |    3 |
|          core.cr-xe-01.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   15 |    3 |
|        core.pe-xe-ix01.jb1.za.ws.net.za -    0 |  152 |  152 |    2 |    4 |   31 |    2 |
|                 196-60-9-105.ixp.joburg -    1 |  149 |  148 |    2 |    6 |   71 |   12 |
|                              52.93.56.8 -    1 |  149 |  148 |   22 |   26 |   60 |   28 |
|                             52.93.56.19 -    1 |  149 |  148 |   22 |   24 |   45 |   23 |
|                           52.93.134.184 -    0 |  152 |  152 |  162 |  165 |  275 |  164 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                           52.93.134.189 -    0 |  152 |  152 |  162 |  164 |  181 |  165 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                            150.222.65.4 -    0 |  152 |  152 |  162 |  165 |  193 |  164 |
|                             52.94.35.17 -    0 |  152 |  152 |  161 |  164 |  197 |  164 |
|                              52.94.35.8 -    0 |  152 |  152 |  162 |  166 |  189 |  171 |
|                            52.94.33.117 -    0 |  152 |  152 |  162 |  165 |  182 |  165 |
|                              52.94.33.8 -    0 |  152 |  152 |  162 |  165 |  204 |  164 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|ec2-35-178-115-197.eu-west-2.compute.amazonaws.com -    0 |  152 |  152 |  162 |  164 |  184 |  165 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Not seeing loss there. i think it's more around UDP packet ordering and/or asymmetry on the link... Will spin up a VM in AWS EU West to trace return route.
 
Tonight is rough again :/ Getting really weird lag in the game, none of my mates are however.

Code:
Target Name: Wow EU1 (World)
         IP: 185.60.112.157
  Date/Time: 2020/04/12 19:43:52 - 2020/04/12 19:53:52

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   72    0,27     0,48    0,36  Gateway [192.168.1.1]
  2   244    5    1,89    45,63    7,76  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,13     3,77    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,21     7,75    1,40  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,37    22,17    2,50  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,93    39,27   24,28  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   23,01    42,47   24,35  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,63   212,64  166,55  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,53   200,10  166,49  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,45   223,29  166,14  33-66-148-197.as37497.za.net [197.148.66.33]
11   244    0  163,53   240,82  168,09  195.66.226.234 [195.66.226.234]
12   244    0  167,62   273,52  171,84  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244    7  168,16  1643,79  207,83  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,00   307,77  171,68  137.221.78.87 [137.221.78.87]
15   244    0  167,68   281,92  170,60  Wow EU1 (World) [185.60.112.157]

Target Name: Wow EU2 (Home)
         IP: 185.60.112.158
  Date/Time: 2020/04/12 19:43:35 - 2020/04/12 19:53:35

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1   244   89    0,25     0,39    0,33  Gateway [192.168.1.1]
  2   244    8    1,86    34,02    4,82  as-vuma.jb-is-pld-01.za.ws.net.za [160.119.228.1]
  3   244    0    1,00     1,74    1,29  core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
  4   244    0    1,20     6,70    1,36  core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
  5   244    0    1,32    14,85    2,12  core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
  6   244    0   22,86    31,22   23,51  core.pe-xe-ip01.cp1.za.ws.net.za [160.119.232.97]
  7   244    0   22,99    78,23   24,34  165-69-148-197.as37497.za.net [197.148.69.165]
  8   244    0  164,64   239,00  166,66  162-68-148-197.as37497.za.net [197.148.68.162]
  9   244    0  164,47   212,31  166,54  54-71-148-197.as37497.za.net [197.148.71.54]
10   244    0  164,59   197,24  165,91  61-66-148-197.as37497.za.net [197.148.66.61]
11   244    0  163,58   221,01  167,45  195.66.226.234 [195.66.226.234]
12   244    0  167,78   276,68  172,82  ae1-br01-eqld5.as57976.net [137.221.79.33]
13   244   10  164,62  2299,88  218,28  et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
14   244    0  167,13   289,01  171,15  137.221.78.89 [137.221.78.89]
15   244    1  167,37   247,89  169,01  Wow EU2 (Home) [185.60.112.158]

Seems to have sorted itself out, haven't dropped again

We were notified by one of our transit providers that they picked up saturation on one of their peering ports at LINX. A new port was brought online yesterday. Issue should be resolved now. Will continue to monitor
 
We were notified by one of our transit providers that they picked up saturation on one of their peering ports at LINX. A new port was brought online yesterday. Issue should be resolved now. Will continue to monitor

We having issues as well again tonight

1586806659971.png

Loss seems to start in JHB
 
We having issues as well again tonight

View attachment 820885

Loss seems to start in JHB
Yep pings gone to hell, dropping packets.

Experienced a flap on a BGP session around 21:30. Route clearing, reconvergence, route restore and route reconvergence (again) took a little longer than usual. I'm looking into the cause of the flap now. Things should be stable again.
 
I came on to discuss Warzone and see I'm not the only one experiencing issues. Just wanted to note a couple things:
1. I get frequently disconnected, sometimes even in menu before searching - this issue seems to have become more prolific since Friday, yesterday was the worst.
2. My teammates also experience disconnects, and they're with Vox.
3. I tried googling the problem and found many suggestions which I tried with no success.

While the above isn't particularly helpful - I do believe that Warzone/Battle.net is experiencing issues.

I also came across ExitLag - which seems to optimize routing for specific games. @websquadza not sure if you've come across this before?
 
Just an FYI I am on Cool Ideas and experience lag and packet loss on Warzone servers too. Certain servers when we connect to them have constant packet loss and when we MTR them it shows nothing. I know others on different fibre networks and ISPs who also suffer from the same issues. Seems the servers themselves are just pathetic
 
Me too. Bo Oakdale area. Vumatel trenched. Went down about 15-20min ago.
 
Yip, it's back up. Not 100% fast yet.. but i guess it should be good within 30min
 
I came on to discuss Warzone and see I'm not the only one experiencing issues. Just wanted to note a couple things:
1. I get frequently disconnected, sometimes even in menu before searching - this issue seems to have become more prolific since Friday, yesterday was the worst.
2. My teammates also experience disconnects, and they're with Vox.
3. I tried googling the problem and found many suggestions which I tried with no success.

While the above isn't particularly helpful - I do believe that Warzone/Battle.net is experiencing issues.

I also came across ExitLag - which seems to optimize routing for specific games. @websquadza not sure if you've come across this before?

Just an FYI I am on Cool Ideas and experience lag and packet loss on Warzone servers too. Certain servers when we connect to them have constant packet loss and when we MTR them it shows nothing. I know others on different fibre networks and ISPs who also suffer from the same issues. Seems the servers themselves are just pathetic

Tricky game of whack a mole these past few days. Picking up that some of these issues are completely offnet, like the one above. So we put it down to a platform issue - especially when TCP (MTR) shows no packet loss. We did have our own upstream struggle with a congested port in the EU over the weekend (we turned them down which seemed to ease the issue), which has now been resolved - this affected peering traffic to Blizzard and OVH.

Just out of interest, local Warzone servers are hosted on Optinet (if I'm correct). Are you connecting to these (local) or to international ones? We saw an issue with Optinet earlier this year where their NLD multi-pathing led to serious fragmentation in UDP packets. We implemented temp override and carried traffic to and from the specific handoffs ourselves. It could be this issue has returned?
 
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