Looney
Executive Member
Vumatel, Glenhazel also just went down.
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GoneWithTheWindows
Honorary Master
Vumatel Aerial - Down in JHB West.
We're seeing all AEX related services down in Gauteng. This includes Evotel, Vumatel Aerial, Netstream, Openfibre and Zoom. We have reached out to AEX for more information.
Edit: It seems that only a portion of AEX related services are down, within Gauteng. Vuma Village services and some areas still up. Seeing multiple ISPs affected. Awaiting response from AEX and Vumatel's NOCs.
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JHB Update: Vumatel have acknowledged the fault and have also indicated that the issue is a larger Gauteng issue with the AEX network. Teams are already investigating. No ETR provided as yet.
Update: It seems to be a dual backhaul break, likely between Reflex/AEX's DC in Rosebank and Teraco Isando.
Update: Teams are still investigating. No ETR as yet.
Update: It seems to be a dual backhaul break, likely between Reflex/AEX's DC in Rosebank and Teraco Isando.
Update: Teams are still investigating. No ETR as yet.
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JHB Update 17:45:
Connectivity Path A: Backhaul provider technicians are localising the point of break
Connectivity Path B: Backhaul provider technicians have identified the location of the break and are enroute to evaluate
Connectivity Path A: Backhaul provider technicians are localising the point of break
Connectivity Path B: Backhaul provider technicians have identified the location of the break and are enroute to evaluate
Senshi
Well-Known Member
Thanks for the update, any reason as to how 2x breaks happened on (I'm assuming here) 2x geographically different backhauls?
daelm
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Senshi
Well-Known Member
Looks like my connection is back up.
daelm
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Back up
GoneWithTheWindows
Honorary Master
You know what they say about assumptions
?I'll pry a little to find out more about the outage; but these are physically diverse routes from Rosebank to Isando.
JHB Update: Services are restored and traffic levels look good, work is still ongoing though:
Connectivity Path A – Backhaul provider technicians tested and found another break that they are localising
Connectivity Path B – Backhaul provider technicians have repaired the fibre.
Connectivity Path A – Backhaul provider technicians tested and found another break that they are localising
Connectivity Path B – Backhaul provider technicians have repaired the fibre.
Diesal
Expert Member
International performance falling off a cliff for anyone else tonight as well?
BouncyNinja
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Diesal
Expert Member
Much better now for me as well.
Had a lot of lag in Apex Legends earlier as well, but things seemed to have normalized now.
Had a lot of lag in Apex Legends earlier as well, but things seemed to have normalized now.
Try stay away from local ISPs with their own servers, this is locally peered traffic and basically they carry the traffic back and forth. Try something transit specific like CoreIX or even Digital Ocean
Glad to hear it. Will look into CPT stats to see if I can pick up anything
Diesal
Expert Member
Ah good point, I'm just so used to selecting the Vox Server in London, having been with them previously
GoneWithTheWindows
Honorary Master
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