Web Squad ISP

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summary: Google services all slow (intermittently) the last two weeks. Noticeable on Meet and Youtube.

unrelated, connectivity drops all morning. so bad that i had to switch to Vodacom for all my meetings today.

any ideas?

@websquadza
 
websquadza said:
Thanks for confirming. Hop 5 is the handover to us (2,3,4 are our IPs configured in a VRF within Vuma's core network, with 2 being your area L3 headend, and 3 and 4 being internal routing before reaching us on 5. 3 and 4 are severely ICMP rate limited), and in your previous plot, 5 showed almost 50% drops. We do also implement ICMP rate limiting on certain devices, but not 50%. Obviously with first hop not being clear, we can't see if that SFP in the CPE was at play today.
Click to expand...

mine's roughly the same, without the issues at 1. will do a plot and post, fwiw.
 
daelm said:
summary: Google services all slow (intermittently) the last two weeks. Noticeable on Meet and Youtube.

unrelated, connectivity drops all morning. so bad that i had to switch to Vodacom for all my meetings today.

any ideas?

@websquadza
Click to expand...
Two other users here in the same general area posted earlier. Saw the same at our offices about 30 mins ago. So we're suspecting a Vuma issue. No NWIs from Vumatel yet. Keeping an eye on things and will escalate if it continues
 
JOEY_8 said:
YouTube seems to be working properly for me again
Click to expand...
Dropped the KZN cache for now, which may have helped. Let's keep an eye on things. Will test bringing it online later this afternoon, so we can confirm this is the cause - then escalate accordingly.
 
websquadza said:
First few hops into Digital Ocean's network look good here. Seems like rate limiting on the last hop (consistent too). try speedtest.lon.websquad.co.za - same network, different endpoint on their network.
Click to expand...

can't. connection dropped again at 14h45. using Vodacom (again)

same problem. i know it's not you guys, but it's ****ing frustrating. i had my line dropped this morning with the SARB and now this afternoon is too unreliable to use.

makes it hard to work.
 
websquadza said:
First few hops into Digital Ocean's network look good here. Seems like rate limiting on the last hop (consistent too). try speedtest.lon.websquad.co.za - same network, different endpoint on their network.
Click to expand...
worse than lon1
1676292542618.png
1676292569878.png


Edit: Stabilized after a while.
1676292803380.png
1676292812564.png
 
daelm said:
can't. connection dropped again at 14h45. using Vodacom (again)

same problem. i know it's not you guys, but it's ****ing frustrating. i had my line dropped this morning with the SARB and now this afternoon is too unreliable to use.

makes it hard to work.
Click to expand...
back
 
websquadza said:
First few hops into Digital Ocean's network look good here. Seems like rate limiting on the last hop (consistent too). try speedtest.lon.websquad.co.za - same network, different endpoint on their network.
Click to expand...
i'll send the plot shortly. thought this was interesting.

1676293911919.png
 
DarkSt0rm said:
looks like core.pe-xe-ix01.jb1.za.ws.net.za is an issue

View attachment 1475105
Click to expand...
4>5 is vuma handover to us, and your losses are already there. Hop 5 is our device. That said, vuma's rate limiting is a bit painful as we cannot infer much when there are losses through to us. As reference, we're on parklands 2 (earlier I thought we were on the same as you) and here's the same window from my laptop (on wifi):

Screenshot 2023-02-13 at 15.26.05.png

On a sidenote, try another host, 1.1.1.1 has rate limiting from what we've seen in the past.
 
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