WebAfrica Capped ADSL

grim said:
International traffic is completely screwed at the moment
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envo said:
Is that why my download is going at 6kb/s?
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stefan9 said:
Terrible international latency. Getting 20000ms in swtor, switch to the backup mweb account and 200ms. Fix asap...
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Bedford said:
any1 else having spurts of packet loss?

Getting weird sporadic lag
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stefan9 said:
International latency and packet loss still dreadfull. Swtor unplayable like this. Fix asap and no its not my router or line as when I switch to my backup mweb account it works fine.

This has been 2 days now, get it sorted.
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Hi Guys,

If having issues please PM me your account details so I can get our guys to investigate.

Also please include test results indicating the packet loss to help speed up the investigations.
 
snail112 said:
I have the 15GB account and was thinking to move it to the 120GB account. I already paid the R39 for Jan.

How does the billing work if I upgrade now? Do I only pay the difference of R110?
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HI Snail112,

Yes, you will only pay the difference between the two packages.
 
Pho3nix said:
@Chevron where is the Business Uncapped thread? Looking to see if my previous issues were fixed or if I should remain on capped.
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I think the fact it's lost means no one is having issues anymore :p
 
Pho3nix said:
@Chevron where is the Business Uncapped thread? Looking to see if my previous issues were fixed or if I should remain on capped.
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Which issues did you have on your Business Uncapped account Pho3nix?
 
WebAfrica Helper said:
Which issues did you have on your Business Uncapped account Pho3nix?
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Line was being throttled on HTTP downloads and P2P Xbox One multiplayer. Issue doesn't show up on capped thus I moved over.
Would support be able to assist if the issues with the Xbox One multiplayer arise? I can work around the HTTP downloads but not online gaming.
 
Pho3nix said:
Line was being throttled on HTTP downloads and P2P Xbox One multiplayer. Issue doesn't show up on capped thus I moved over.
Would support be able to assist if the issues with the Xbox One multiplayer arise? I can work around the HTTP downloads but not online gaming.
Click to expand...

Our team will only be able to assist if the issue relates to your line or account.
 
Pho3nix said:
But not with possibly finding a fix to "clear" Xbox one traffic from throttling protocols?
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We wont be able to do that unfortunately. If you are in the affected zone it will impact all protocols so a capped account is probably going to work best for you.
 
Hi Guys

No reported issues on network but I have asked our team to take a quick look just to make sure. I will revert back as soon as I get info.
 
International just went down the drain. Huge latency on swtor. Was fine till now...
 
Any recent updates on how WA have been behaving? Just signed up for a 10Mbps 120Gb package...
 
10Mb capped

Local:
Download Speed: 9235 kbps (1154.4 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 16 ms
‎2015‎/‎01‎/‎30‎ ‎09‎:‎49‎:‎42‎ ‎PM

International:
Download Speed: 6590 kbps (823.8 KB/sec transfer rate)
Upload Speed: 733 kbps (91.6 KB/sec transfer rate)
Latency: 175 ms
‎2015‎/‎01‎/‎30‎ ‎09‎:‎53‎:‎29‎ ‎PM
 
20mb VDSL Business Capped
The service is very erratic and drops connections

Local:
Download Speed: 11327 kbps (1415.9 KB/sec transfer rate)
Upload Speed: 1878 kbps (234.8 KB/sec transfer rate)
Latency: 33 ms
1/31/2015, 12:18:06 AM

International:
Download Speed: 3457 kbps (432.1 KB/sec transfer rate)
Upload Speed: 1648 kbps (206 KB/sec transfer rate)
Latency: 181 ms
1/31/2015, 12:20:29 AM
 
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