WebAfrica ignoring emails

Dominic Rooney said:
To true.

I think WA would have one the "MyADSL Overall Best Service" award :D
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Well, based on all I've read and heard, both outside of myADSL and within, I have subscribed to WebAfrica, having just canned my broadband services with MTN
 
I consider myself a fussy customer and sometimes feel I give WA a hard time but even when I have had a bad bad and get ratty with them they are always polite and I have never had a delay(when i say delay more than 2 hours is delay) and when I do I phone and they sort it out pronto.
 
Reply?

Seems as if that James guy has gone a bit silent - maybe he found that ticket from 6 minutes later :P
 
No -- I'm still here, and still waiting for my problem to be sorted out.

The reply to my ticket was indeed posted 6 minutes after I entered it, with the following response from Alan Kirton:

"I have assigned your ticket to Richard as he manages our ADSL stats system.He will be in on Monday morning at about 10.

Please let us know should you have any additional queries or if we may be of any further assistance."

Well, it's a little past "Monday morning at about 10" AND I HAVE STILL RECEIVED NO RESPONSE FROM WEBAFRICA.

Yes, I am shouting because warichard comes across as very helpful in all his responses to my posts - but he's done absolutely nothing to address my problem/query.
 
J0hJ@mes said:
No -- I'm still here, and still waiting for my problem to be sorted out.

The reply to my ticket was indeed posted 6 minutes after I entered it, with the following response from Alan Kirton:

"I have assigned your ticket to Richard as he manages our ADSL stats system.He will be in on Monday morning at about 10.

Please let us know should you have any additional queries or if we may be of any further assistance."

Well, it's a little past "Monday morning at about 10" AND I HAVE STILL RECEIVED NO RESPONSE FROM WEBAFRICA.

Yes, I am shouting because warichard comes across as very helpful in all his responses to my posts - but he's done absolutely nothing to address my problem/query.
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Um, if you read a few posts above you on the other page, WA_Matt says he's sick.
 
So one guy gets sick and no-one else can help me with a simple query about my userstats being too high?

Fantastic service, webafrica. And if you read *my* posts thoroughly, Dominic Rooney, you will have noticed that I have still not received any response to my re-seller problems for which I requested help on the 11th -- 15 days ago.

Or are you going to declare my problem "solved" again?
 
So, what happened to the PM to wamatt earlier, did it go through ?
 
I didn't need to PM him my details: he picked them up from the support ticket I had submitted. And never emailed me, or offered a solution. Or anything. Guess who won't be using webafrica next month.

Can you imagine if I had continued with being a re-seller and one of my clients had a problem which I had to escalate to webafrica? And no-one bothered replying to emails? Or the only person who could help me fell sick?

No -- I won't be touching them with a bargepole in future.

(And they had better not let me get capped because their userstats are faulty)
 
J0hJ@mes said:
I didn't need to PM him my details: he picked them up from the support ticket I had submitted. And never emailed me, or offered a solution. Or anything. Guess who won't be using webafrica next month.
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Ok no point spending any more energy this. Yes you didnt provide the courtesy of even giving us your client code. Our developer had to be pulled off to construct a query to figure out who we are even dealing with.

Your stats query was answered in length by Richard on the 23/09/2005 05:28 PM. The hosting ticket was "closed by client" not us and you reseller account was cancelled hence I believe it had been solved. Anyhow I thought I would just follow up. Given the problem with your email I tried to call earlier to really help you out. You were not answering your phone.

No the stats are not "buggy" our system is simply case insensitive on usernames where Telkom's usage stats isn't.

My advice go for axxess or imaginet :) (evil grin).
 
J0hJ@mes stop been a total ass. Thats how you are coming across. I would have told you to sod off a long time ago if you had been my client.

Web Africa tried to assist you, but you seemed to have no interest in that. I personally use their service and the guys at the support numbers are the most helpful I have ever come across.

I think someone with your personality should move to using telkom as their isp...
 
Web Africa emails

When I have had problems and have sent a support ticket through to Webafrica, I have always had a prompt response. So I have no complaints in that regard.

Ingrid
 
Haha

wamatt said:
My advice go for axxess or imaginet :) (evil grin).
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HAHA - It's about time... never thought I'd see this but DAMN it was funny when I did.
 
I can agree I have mailed them about a problem before and the next day I got a reply from WA and my problem was solved . And I didnt even need to come bitch on the forums first
 
I always get prompt reponses from WebAfrica - no matter what day of the the week or what time of night!
Thanks for staying so calm WA.
 
Also always had prompt response from WA. Sounds like all the problems stem from a faulty email address, who can blame WA for that.

Shouldn't this whole subject be in off topic because it relates to web hosting not ADSL?
:D
 
J0hJ@mes said:
I didn't need to PM him my details: he picked them up from the support ticket I had submitted. And never emailed me, or offered a solution. Or anything. Guess who won't be using webafrica next month.

Can you imagine if I had continued with being a re-seller and one of my clients had a problem which I had to escalate to webafrica? And no-one bothered replying to emails? Or the only person who could help me fell sick?

No -- I won't be touching them with a bargepole in future.

(And they had better not let me get capped because their userstats are faulty)
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I think you are overeacting, and coming across awful strong :)
 
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