WebSquad (www.websquad.co.za)

[websquadza]

Hi all

I know Websquad very well, you might not google jockeys them very well. but they have been around for quite a while. As an ISP the last couple of years has shown expediential growth in the ISP market, I am glad someone asked who they are as I do have some answers.

Its always good to be very thorough when it comes to ISP's. I can assure you they are one of the only ISPs still around with active support and that will source you solution for whatever your network means are.

I have worked with Websquad as well as most ISPs in the last 4 years and can say that when it comes to service, they are excellent. Websquad is national and can help you wherever you are and if they cannot assist you, they will source you a solution.

Most people don't know how peer to peer works and/or know what ISP's have to do to get that equation correct. It's all about the ISP servers and the handshake it has with upstream service providers and that is where most fail terribly.

They are one of the good ones there are some terrible ISP's around

Thanks for the kind words and feedback! Will share with our team!

 

[Felice]

Hey everyone,

Just wanted to give a shoutout to WebSquad, my current ISP. These guys are top-notch. Excellent service and a friendly team that actually cares.

Sure, they have their hiccups like any other ISP, but the difference is how quickly they resolve issues. They're not just reactive; they're proactive.

Case in point: Two summers ago, I had to drop Telkom. WebSquad stepped in and provided a free connection for an entire month during the holidays period (4th of January!!!). Who does that? Seriously, you can't expect that level of service from just any ISP, but WebSquad delivered.

If you're on the fence about switching ISPs, give WebSquad a try. You won't regret it.

Cheers

 

[nelis]

Just to let people know. I've been having massive gaming issues from lag every night when I was with websquad. We tried for over amonth and they even Let me test with a mikrotik router so they can see what is going on. We tested different isp account and only websquad has been giving issues. Since i went with Cool ideas not a single problem with my line. Everything just works. No more lag online and my ping is even better.

 

[websquadza]

Just to let people know. I've been having massive gaming issues from lag every night when I was with websquad. We tried for over amonth and they even Let me test with a mikrotik router so they can see what is going on. We tested different isp account and only websquad has been giving issues. Since i went with Cool ideas not a single problem with my line. Everything just works. No more lag online and my ping is even better.

As per our chat(s), and the discussions on this forum. You were the only client affected by this issue and it's confirmed to be an Openserve issue. The issue also presented on two other ISPs - which is also conveniently forgotten. Our team did go above and beyond to assist; including coming through to your premises. But OK.

 

[websquadza]

Hey everyone,

Just wanted to give a shoutout to WebSquad, my current ISP. These guys are top-notch. Excellent service and a friendly team that actually cares.

Sure, they have their hiccups like any other ISP, but the difference is how quickly they resolve issues. They're not just reactive; they're proactive.

Case in point: Two summers ago, I had to drop Telkom. WebSquad stepped in and provided a free connection for an entire month during the holidays period (4th of January!!!). Who does that? Seriously, you can't expect that level of service from just any ISP, but WebSquad delivered.

If you're on the fence about switching ISPs, give WebSquad a try. You won't regret it.

Cheers

Thanks for the positive feedback- I've shared this with our team. We're always working to do better; and these kinds of responses reinforce that it's worth it! Thanks

 

[rvanwyk]

Have to agree. Have only had good service!

 

[nelis]

As per our chat(s), and the discussions on this forum. You were the only client affected by this issue and it's confirmed to be an Openserve issue. The issue also presented on two other ISPs - which is also conveniently forgotten. Our team did go above and beyond to assist; including coming through to your premises. But OK.

Yes I agree that it was an openserve issue. It was when the connection is being handed over from openserve to websquad. I also did some further research into this and seems like it depends from area to area. Some people had the exact opposite when having cool ideas as isp same issue as my connection with websquad then go another isp and solved. Some people had same issues with Afrihost and then moved to another isp and it worked 100%.

So Websqaud wasn't at fault here. We have websquad 300/150mb service also openserve at work and that has been mostly stable except for times when openserve screwed up or like any other isp have an issue here and there.

 

[shadow_man]

Just to let people know. I've been having massive gaming issues from lag every night when I was with websquad. We tried for over amonth and they even Let me test with a mikrotik router so they can see what is going on. We tested different isp account and only websquad has been giving issues. Since i went with Cool ideas not a single problem with my line. Everything just works. No more lag online and my ping is even better.

Again trying to besmirch a good businesses name with half the story.

You got called out for it here, numerous times:

ISP frustration

Hi there. I have this issue with an isp. I made a post already before about this. First of my router is an asus rt-ac86u with custom merlin firmware. Now my issue is whenever I have this particular isp connected I get lag in games. I've tried 3 other isp accounts and works 100% fine. I also...

mybroadband.co.za

Be honest, don't be a #@!$.

 

[Charly]

@nelis Genuine questions: what are you trying to achieve here? Even you acknowledged it's not an issue with the ISP and you also said you want to move on and be done with it.

Stop letting an ISP live rent free in your head and jeopardizing the opportunity for them to land new clients they can give top-class service to.