Sign up with GoogleWe have a dedicated server at the Cape Town Data Centre. A client told me he cannot access his website. We could access the sites and at first thought he is doing something wrong. When visiting another business client in Bellville who also could not access their site and email I found that they could not access their site using their Telkom ADSL, but I could access the site using my cellphone while being in their office. A day later this client could access their site without doing anything that we know off.
Now two other business clients cannot access their websites and email and their businesses cannot continue to operate. Our server is managed by a reputable company and we ensured that the client's ip's are not blocked.
We can access all the sites on the server and are blissfully unaware of the problems until a client reports it.
When doing a tracert from these clients it shows a timeout error. The pages can be accessed from sites like pagewash.com.
It is clear that the issue is not with the server or the data centre, but with the connection between the client and the data centre. When reporting this to relevant companies everybody says "the problem is not with us".
So who manages the actual network which is made up of a network belonging to different telecommunication companies. Who takes responsibility? Who has that little black book containing the contact numbers of technical people at these companies. The kind of person who does not say its not our problem but who would say "this is interesting, lets investigate".
One of the client uses a monitoring website to monitor downtime of the server. We also use such a site and when downtime occur it is actually because of the network to and from the data centre and not the server that was down.
Would Telkom NNOC be interested to know about these connectivity issues and how would one notify them. Who would be interested to look at the tracert message and be able to contact the company who owns the IP where the timeout occurs.
Any other ideas. We urgently need to move these client's sites to a data centre with 247 connectivity. Any other technical advice would be appreciated.
Now two other business clients cannot access their websites and email and their businesses cannot continue to operate. Our server is managed by a reputable company and we ensured that the client's ip's are not blocked.
We can access all the sites on the server and are blissfully unaware of the problems until a client reports it.
When doing a tracert from these clients it shows a timeout error. The pages can be accessed from sites like pagewash.com.
It is clear that the issue is not with the server or the data centre, but with the connection between the client and the data centre. When reporting this to relevant companies everybody says "the problem is not with us".
So who manages the actual network which is made up of a network belonging to different telecommunication companies. Who takes responsibility? Who has that little black book containing the contact numbers of technical people at these companies. The kind of person who does not say its not our problem but who would say "this is interesting, lets investigate".
One of the client uses a monitoring website to monitor downtime of the server. We also use such a site and when downtime occur it is actually because of the network to and from the data centre and not the server that was down.
Would Telkom NNOC be interested to know about these connectivity issues and how would one notify them. Who would be interested to look at the tracert message and be able to contact the company who owns the IP where the timeout occurs.
Any other ideas. We urgently need to move these client's sites to a data centre with 247 connectivity. Any other technical advice would be appreciated.
