Why I will NEVER use VODACOM again - STOP SPAMMING!

I have a nokia navigator - as far i can tell, there is no way to filter numbers - VodaSpam actually does not show a number - only VODACOM23
 
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Ah well - some clarity then....

Response from WASPA:

Dear ,

This message serves to confirm receipt by the WASPA secretariat of your complaint lodged regarding unsolicited sms's from Vodacom23.

After investigating this matter, we have established that the number you provided in your complaint is not assigned to any of WASPA's member organisations. Unfortunately, this means that your complaint falls outside of WASPA's jurisdiction.

I have, however, passed on a copy of your complaint to our colleagues at Vodacom. In addition, I encourage you to contact Vodacom's customer care centre directly. You can reach them at <[email protected]>.

If you have any questions regarding the Code of Conduct or the complaints procedure, please address your queries to <[email protected]>.

Warm regards,
WASPA Secretariat
 
ScrooVodakom said:
Ah well - some clarity then....

Response from WASPA:

Dear ,

This message serves to confirm receipt by the WASPA secretariat of your complaint lodged regarding unsolicited sms's from Vodacom23.

After investigating this matter, we have established that the number you provided in your complaint is not assigned to any of WASPA's member organisations. Unfortunately, this means that your complaint falls outside of WASPA's jurisdiction.

I have, however, passed on a copy of your complaint to our colleagues at Vodacom. In addition, I encourage you to contact Vodacom's customer care centre directly. You can reach them at <[email protected]>.

If you have any questions regarding the Code of Conduct or the complaints procedure, please address your queries to <[email protected]>.

Warm regards,
WASPA Secretariat
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I'm not following this. I regularly get advertising messages from that 'number' for Vodacom services. Are we saying that it is not Vodacom doing it or sponsoring it?
 
Sackboy said:
I'm not following this. I regularly get advertising messages from that 'number' for Vodacom services. Are we saying that it is not Vodacom doing it or sponsoring it?
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No - they're saying that they dont have any control over the mighty Vodacom. :rolleyes:

I've had the same response in the past when I complained about the "please call me" advertising.
 
Sackboy said:
I'm not following this. I regularly get advertising messages from that 'number' for Vodacom services. Are we saying that it is not Vodacom doing it or sponsoring it?
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No - It is worse than that.

It means that Vodacom are doing it (and agree so), but the division of Vodacom that it comes from is not a member of WASPA.

i.e. - They only sponsor/sanction WASPA when it suits them.

Disgusting if you ask me...
 
OK, some feedback on this.

As per usual when something gets this broken there were a couple of things that conspired to make it all go wrong:

1) Although ScrooVodakom got a contract number, the systems decided he is a brand new pre-paid customer and started sending him the SMS's new pre-paid subs normally get. Especially the SMS's that give free air-time is very popular with this group, but obviously should not have gone to a contract SIM.

We're busy checking where it went wrong and will obviously fix it.

2) When ScrooVodakom did call to have his number opted out, the call center agents did actually do it, but because of the number/contract type mismatch, did not go through. Repeatedly.

Again, it is being fixed.

3) In addition we will ensure that all messages carries the opt-out message and will be easy to opt-out. At no charge.
 
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Thanks for all your help vodacom3g - whatever they pay you, it's not enough ;)

I'm glad I registered here to rant - i was getting nowhere with vodacare, despite pleas for escalation.

I got an embarrassed call from the MD's office apologising.
 
ScrooVodakom said:
Thanks for all your help vodacom3g - whatever they pay you, it's not enough ;)

I'm glad I registered here to rant - i was getting nowhere with vodacare, despite pleas for escalation.

I got an embarrassed call from the MD's office apologising.
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Hopefully you can now have a well deserved snooze during the day! :)

And hopefully our systems are a bit better now as well. :rolleyes:
 
vodacom3g said:
OK, some feedback on this.

As per usual when something gets this broken there were a couple of things that conspired to make it all go wrong:

1) Although ScrooVodakom got a contract number, the systems decided he is a brand new pre-paid customer and started sending him the SMS's new pre-paid subs normally get. Especially the SMS's that give free air-time is very popular with this group, but obviously should not have gone to a contract SIM.

We're busy checking where it went wrong and will obviously fix it.

2) When ScrooVodakom did call to have his number opted out, the call center agents did actually do it, but because of the number/contract type mismatch, did not go through. Repeatedly.

Again, it is being fixed.

3) In addition we will ensure that all messages carries the opt-out message and will be easy to opt-out. At no charge.
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1.Tell me, are the SMS's to pre-paid compulsory or can we ask for them not to be sent in the first place?

2. Will there be ONE opt-out for ALL messages or will we have a fresh opt-out for each message?
 
LOL on this. Next time I get hauled off to the Vodacom VAS Call Center for a monthly WASP meeting I think I will ask them how many "faults" they have against them...

But in VC defence they are the only network that are concerned about spamming and unauthorized billing.
 
cbrunsdonza said:
LOL on this. Next time I get hauled off to the Vodacom VAS Call Center for a monthly WASP meeting I think I will ask them how many "faults" they have against them...

But in VC defence they are the only network that are concerned about spamming and unauthorized billing.
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Concerned enough to stop doing it voluntarily, or concerned that they may have to?
 
Sackboy said:
Concerned enough to stop doing it voluntarily, or concerned that they may have to?
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Vodacom are afraid of no-one, trust me. The industry is self regulated and government has no intention of intervening - personal conversation with a politician involved with drafting our telecoms laws.

But VC are the most customer orientated when it comes SPAM, aunauthorized billing and customer experience. They are the only network that tests a subscription or wap billed service before making it live. They check it works and that consumers can unsubscribe.

MTN has a double opt in requirement, but don't check and CellC has no requirements or checks.
 
vodacom3g said:
OK, some feedback on this.

As per usual when something gets this broken there were a couple of things that conspired to make it all go wrong:

1) Although ScrooVodakom got a contract number, the systems decided he is a brand new pre-paid customer and started sending him the SMS's new pre-paid subs normally get. Especially the SMS's that give free air-time is very popular with this group, but obviously should not have gone to a contract SIM.

We're busy checking where it went wrong and will obviously fix it.

2) When ScrooVodakom did call to have his number opted out, the call center agents did actually do it, but because of the number/contract type mismatch, did not go through. Repeatedly.

Again, it is being fixed.

3) In addition we will ensure that all messages carries the opt-out message and will be easy to opt-out. At no charge.
Click to expand...

i suppose this is why i also get some vodacom spam here and there; before i was on a contract it also had prepaid...

but its not that bad only now and then- still annoying.
 
I got a Vodacom23 SMS yesterday for some R1m competition and the opt-out details were listed at the bottom (I suspect as a result of this thread). I have sent my stop message and will see how it goes.
 
I also got one from the same number. It was about replacing a prepaid sim card. It says I must send an SMS to 30600 to stop it, but no indication of charges. I thought that was compulsory?
 
Anyone else get Vodacom23 SMS spam today? I receive a Yebo Millionaires SMS today even after I had opted out as per my post below.

morkhans said:
I got a Vodacom23 SMS yesterday for some R1m competition and the opt-out details were listed at the bottom (I suspect as a result of this thread). I have sent my stop message and will see how it goes.
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